I have access to programs under one of my user names (administrator) but not the others. I Really would like to be able to access Quicken! I have spent many, many hours trying to figure this out and now I have found this forum... YAY!! When I run Malwarebytes it finds over 6000 infected files but then locks up when trying to remove them, and then even if it says I've removed 3000, when I run it again I still have over 6000. I really appreciate you being here! Thanks in advance.