ONE: I have norton 360 and have been receiving repeated notices of blocked attacks like the one below: Category: Intrusion Prevention Date & Time,Severity,Activity,Status,Recommended Action,Category,Risk Name,Attacking Computer,Destination Address,Source Address,Traffic Description,Attacker URL 12/05/2010 11:15 PM,High,"An intrusion attempt by 18.104.22.168 was blocked. Application path <path>\DEVICE\HARDDISKVOLUME1\WINDOWS\SYSTEM32\SVCHOST.EXE</path>",Blocked,No Action Required,,HTTPS Tidserv Request 2,"22.214.171.124, 443","OWNER-089EAD158 (192.168.1.64, 4764)",126.96.36.199,"TCP, https", TWO: I ran a scan on Safe Mode which listed the backdoor virus and inabilty to remove it. Category: Unresolved Security Risks Date & Time,Severity,Activity,Status,Recommended Action,Component,Definitions Version,ERASER Version,Risk Name,Risk Category,Risk Type,Risk State 12/05/2010 11:47 PM,High,Backdoor.Tidserv!inf detected by Virus scanner,Manual Removal Required,Review risk details on Symantec Web site.,Virus scanner,2010.05.12.022,188.8.131.52,Backdoor.Tidserv!inf,Virus,File Based,Not safe to remove THREE: I followed the 8 steps indicated at the top of this section. I have completed the scans and have inlcuded them with this message as well as the norton log scan. If someone can help me with this it will be most appreciated.