Inactive-A AppData/Roaming/newnext.me/nengine.dll - Error with this - Windows 7

[Gillian]

I keep getting an error when I open my laptop, it says:

There was a problem starting
C:\Users\Gillian\AppData\Roaming\newnext.me\nengine.dll
The specified module could not be found.

I think my virus software picked something up about this last week and removed it but now this error is coming up. Is this because the file has been removed? Or is this still the virus?

Would appreciate any help possible - I am using windows 7.

Thanks,

Gillian

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[Gillian]

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 22/04/2014
Scan Time: 11:53:21
Logfile: Malwarebytes Anti-Malware Log exported.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.04.22.02
Rootkit Database: v2014.03.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Gillian

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 260356
Time Elapsed: 23 min, 57 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 4
PUP.Optional.Wajam.A, HKLM\SOFTWARE\CLASSES\APPID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}, , [9ac077b6c4b716207f67cf7e679ba45c],
PUP.Optional.Wajam.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}, , [9ac077b6c4b716207f67cf7e679ba45c],
PUP.Optional.Wajam.A, HKU\S-1-5-21-3855370219-2978069841-2642797889-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}, , [9dbd4be2295278be9fd3a773ec168779],
PUP.Optional.Outobox.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Update outobox, , [1c3e79b46a11b87e9cfe5c490ef5857b],

Registry Values: 1
PUP.Optional.NextLive.A, HKU\S-1-5-21-3855370219-2978069841-2642797889-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|NextLive, C:\Windows\SysWOW64\rundll32.exe "C:\Users\Gillian\AppData\Roaming\newnext.me\nengine.dll",EntryPoint -m l, , [94c63eef601b50e66b6ae8989b67af51]

Registry Data: 0
(No malicious items detected)

Folders: 2
PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Roaming\newnext.me, , [61f93af396e53bfb1f7f92cfbb47ac54],
PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Roaming\newnext.me\cache, , [61f93af396e53bfb1f7f92cfbb47ac54],

Files: 3
PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Local\genienext\nengine.dll, , [a1b91d1092e9e155ead1afa0b54cf010],
PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Roaming\newnext.me\nengine.cookie, , [61f93af396e53bfb1f7f92cfbb47ac54],
PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Roaming\newnext.me\cache\spark.bin, , [61f93af396e53bfb1f7f92cfbb47ac54],

Physical Sectors: 0
(No malicious items detected)


(end)

 

[Gillian]

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16521 BrowserJavaVersion: 10.45.2
Run by Gillian at 12:07:44 on 2014-04-22
.
============== Running Processes ================
.
c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Launch Manager\dsiwmis.exe
C:\Program Files (x86)\Launch Manager\LMutilps32.exe
C:\Program Files (x86)\F-Secure\fshoster32.exe
C:\Program Files (x86)\F-Secure\apps\CCF_Reputation\fsorsp.exe
C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
C:\Program Files (x86)\Acer\Acer VCM\RS_Service.exe
C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Anti-Virus\FSGK32.EXE
C:\Program Files (x86)\Qualcomm Atheros Fast Reconnect\Ath_WlanAgent.exe
C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Common\FSMA32.EXE
C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Anti-Virus\fssm32.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe
C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Acer\Acer VCM\AcerVCM.exe
C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe
C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Common\FSM32.EXE
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\F-Secure\fshoster32.exe
C:\Program Files (x86)\Launch Manager\LMworker.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uDefault_Page_URL = hxxp://acer.msn.com
uURLSearchHooks: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: F-Secure Online Safety: {45BBE08D-81C5-4A67-AF20-B2A077C67747} - C:\Program Files (x86)\F-Secure\apps\OnlineSafety\browser\install\fs_ie_https\fs_ie_https.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - <orphaned>
BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - <orphaned>
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [SkyDrive] "C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background
uRun: [Remote Mouse] C:\Program Files (x86)\Remote Mouse\RemoteMouse.exe
uRun: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
uRun: [GoogleChromeAutoLaunch_F9ED55245D765556EF1C4893715EB667] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
uRunOnce: [Uninstall C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64] C:\Windows\System32\cmd.exe /q /c rmdir /s /q "C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64"
uRunOnce: [Uninstall C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811_1\amd64] C:\Windows\System32\cmd.exe /q /c rmdir /s /q "C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811_1\amd64"
uRunOnce: [Uninstall C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.4029.0217\amd64] C:\Windows\System32\cmd.exe /q /c rmdir /s /q "C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.4029.0217\amd64"
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k
mRun: [OOTag] C:\Program Files (x86)\Acer\OOBEOffer\OOTag.exe
mRun: [Dolby Home Theater v4] "C:\Dolby PCEE4\pcee4.exe" -autostart
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [ArcadeMovieService] "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe"
mRun: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
mRun: [F-Secure Manager] "C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Common\FSM32.EXE" /splash
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [mobilegeni daemon] C:\Program Files (x86)\Mobogenie\DaemonProcess.exe
mRun: [Wondershare Helper Compact.exe] C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [F-Secure Hoster (666)] "C:\Program Files (x86)\F-Secure\fshoster32.exe" -app -hosterid:1
dRunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid}
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\340284F676762E08993702960586F6E656 : DHCPNameServer = 172.20.10.1
TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\35472716478636C6974656 : DHCPNameServer = 130.159.228.50 130.159.248.50
TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\354727164786759666963556475707 : DHCPNameServer = 130.159.228.50 130.159.248.50
TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\35B4951423631363 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\A4F686E67237020586F6E656 : DHCPNameServer = 172.20.10.1
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-BHO: F-Secure Online Safety: {45BBE08D-81C5-4A67-AF20-B2A077C67747} - C:\Program Files (x86)\F-Secure\apps\OnlineSafety\browser\install\fs_ie_https\fs_ie_https64.dll
x64-BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - <orphaned>
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [RtHDVBg_Dolby] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE4
x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe"
x64-Run: [AthBtTray] "C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe"
x64-Run: [ETDCtrl] C:\Program Files (x86)\Elantech\ETDCtrl.exe
x64-Run: [Power Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
x64-Run: [OOTag] C:\Program Files (x86)\Acer\OOBEOffer\ootag.exe
x64-Run: [Samsung Link] "C:\Program Files\Samsung\Samsung Link\Samsung Link Tray Agent.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R? AllShare Framework DMS;AllShare Framework DMS
R? AthBTPort;Atheros Virtual Bluetooth Class
R? BTATH_A2DP;Bluetooth A2DP Audio Driver
R? btath_avdt;Atheros Bluetooth AVDT Service
R? BTATH_HCRP;Bluetooth HCRP Server driver
R? BTATH_LWFLT;Bluetooth LWFLT Device
R? BTATH_RCP;Bluetooth AVRCP Device
R? BtFilter;BtFilter
R? dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.)
R? EgisTec Ticket Service;EgisTec Ticket Service
R? GamesAppService;GamesAppService
R? IEEtwCollectorService;Internet Explorer ETW Collector Service
R? McAWFwk;McAfee Activation Service
R? SkypeUpdate;Skype Updater
R? TsUsbFlt;TsUsbFlt
R? TsUsbGD;Remote Desktop Generic USB Device
R? USBAAPL64;Apple Mobile USB Driver
R? Util outobox;Util outobox
R? WatAdminSvc;Windows Activation Technologies Service
R? WDC_SAM;WD SCSI Pass Thru driver
R? wlcrasvc;Windows Live Mesh remote connections service
S? AtherosSvc;AtherosSvc
S? BTATH_BUS;Atheros Bluetooth Bus
S? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
S? clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64
S? DsiWMIService;Dritek WMI Service
S? ePowerSvc;ePower Service
S? ETD;ELAN PS/2 Port Input Device
S? F-Secure Gatekeeper;F-Secure Gatekeeper
S? F-Secure HIPS;F-Secure HIPS Driver
S? FFSOpzSvc;Sleep memory optimizer
S? fsbts;fsbts
S? fshoster;F-Secure Dll Hoster
S? fsni;fsni
S? FSORSPClient;F-Secure ORSP Client
S? fsvista;F-Secure Vista Support Driver
S? GREGService;GREGService
S? IntcDAud;Intel(R) Display Audio
S? jhi_service;Intel(R) Identity Protection Technology Host Interface Service
S? Live Updater Service;Live Updater Service
S? MBAMProtector;MBAMProtector
S? MBAMScheduler;MBAMScheduler
S? MBAMService;MBAMService
S? MBAMSwissArmy;MBAMSwissArmy
S? MBAMWebAccessControl;MBAMWebAccessControl
S? mwlPSDFilter;mwlPSDFilter
S? mwlPSDNServ;mwlPSDNServ
S? mwlPSDVDisk;mwlPSDVDisk
S? NOBU;Norton Online Backup
S? NTI IScheduleSvc;NTI IScheduleSvc
S? OfficeSvc;Microsoft Office Service
S? RS_Service;Raw Socket Service
S? RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader
S? Samsung Link Service;Samsung Link Service
S? UNS;Intel(R) Management and Security Application User Notification Service
S? ZAtheros Wlan Agent;ZAtheros Wlan Agent
.
=============== Created Last 30 ================
.
2014-04-22 10:29:03 119512 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-04-22 10:28:21 88280 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-04-22 10:28:21 63192 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-04-22 10:28:21 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-04-22 10:28:20 -------- d-----w- C:\ProgramData\Malwarebytes
2014-04-22 10:28:20 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-04-15 18:05:34 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-04-15 18:05:33 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-04-10 10:44:35 -------- d-----w- C:\Windows\Migration
2014-04-10 10:42:40 -------- d-----r- C:\Program Files (x86)\Skype
2014-04-07 10:29:20 228864 ----a-w- C:\Windows\System32\wwansvc.dll
2014-04-07 10:29:16 484864 ----a-w- C:\Windows\System32\wer.dll
2014-04-07 10:29:16 381440 ----a-w- C:\Windows\SysWow64\wer.dll
2014-04-07 10:29:08 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-04-07 10:24:17 624128 ----a-w- C:\Windows\System32\qedit.dll
2014-04-07 10:24:16 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2014-04-07 10:24:12 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
2014-04-07 10:24:11 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
.
==================== Find3M ====================
.
2014-03-04 09:44:21 362496 ----a-w- C:\Windows\System32\wow64win.dll
2014-03-04 09:44:21 243712 ----a-w- C:\Windows\System32\wow64.dll
2014-03-04 09:44:21 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2014-03-04 09:44:03 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2014-03-04 09:17:19 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2014-03-04 09:17:05 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2014-03-04 09:16:54 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2014-03-04 09:16:18 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2014-03-04 08:09:30 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2014-03-04 08:09:29 2048 ----a-w- C:\Windows\SysWow64\user.exe
2014-03-01 05:16:26 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-03-01 04:52:55 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-03-01 04:51:59 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-03-01 04:33:52 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-03-01 04:33:34 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-03-01 04:32:59 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-03-01 04:23:49 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-03-01 03:54:33 5768704 ----a-w- C:\Windows\System32\jscript9.dll
2014-03-01 03:52:43 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-03-01 03:51:53 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-03-01 03:38:26 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-03-01 03:37:35 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-03-01 03:35:11 2041856 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-03-01 03:14:15 4244480 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-03-01 03:10:28 2334208 ----a-w- C:\Windows\System32\wininet.dll
2014-03-01 03:00:08 1964032 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-03-01 02:32:16 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-02-25 16:48:10 144664 ----a-w- C:\Windows\SysWow64\secman.dll
2014-02-04 02:35:56 190912 ----a-w- C:\Windows\System32\drivers\storport.sys
2014-02-04 02:35:49 274880 ----a-w- C:\Windows\System32\drivers\msiscsi.sys
2014-02-04 02:35:35 27584 ----a-w- C:\Windows\System32\drivers\Diskdump.sys
2014-02-04 02:28:36 2048 ----a-w- C:\Windows\System32\iologmsg.dll
2014-02-04 02:00:39 2048 ----a-w- C:\Windows\SysWow64\iologmsg.dll
2014-01-24 02:37:55 1684928 ----a-w- C:\Windows\System32\drivers\ntfs.sys
.
============= FINISH: 12:08:36.05 ===============

 

[Gillian]

.
==== Installed Programs ======================
.
???? ??? Windows Live
???? Windows Live
????? Windows Live
?????? ??????? ?? Windows Live
???????? ?????????? Windows Live
?????????? Windows Live
??????????? ?? Windows Live
3 USB Modem
Acer Backup Manager
Acer Crystal Eye Webcam
Acer Deep Sleep Settings
Acer ePower Management
Acer eRecovery Management
Acer Games
Acer Registration
Acer ScreenSaver
Acer Updater
Acer VCM
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader X (10.1.9) MUI
Agatha Christie - Death on the Nile
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Bluetooth Suite (64)
Atheros Driver Installation Program
Backup Manager V3
Bejeweled 2 Deluxe
BitTorrent
Bonjour
Chuzzle Deluxe
clear.fi
clear.fi Client
Computer Security 14.99.103.0 (release)
Crazy Chicken Kart 2
D3DX10
Dolby Home Theater v4
eBay Worldwide
ETDWare PS/2-X64 10.0.6.3_WHQL
Evernote v. 4.5.1
F-Secure
F-Secure CCF Reputation
F-Secure CCF Scanning 1.37.103.151 (release)
F-Secure Network CCF 1.02.134
F-Secure SafeSearch 1.01.107.0 (release)
FATE
Final Drive: Nitro
Fooz Kids
Fooz Kids Platform
Fotogalerija Windows Live
Galeria de Fotografias do Windows Live
Galeria fotografii uslugi Windows Live
Galeria fotogràfica del Windows Live
Galerie de photos Windows Live
Galerie foto Windows Live
Galería fotográfica de Windows Live
Google Chrome
Google Drive
Google Update Helper
Identity Card
iExplorer 3.2.5.0
Insaniquarium Deluxe
Intel(R) Control Center
Intel(R) Identity Protection Technology 1.2.18.0
Intel(R) Management Engine Components
Intel(R) Processor Graphics
Intel(R) Rapid Storage Technology
iTunes
Java 7 Update 45
Java 7 Update 45 (64-bit)
Java Auto Updater
Jewel Match 3
Jewel Quest Solitaire
John Deere Drive Green
Junk Mail filter update
K-Lite Codec Pack 9.3.0 (Basic)
Kobo
Launch Manager
Malwarebytes Anti-Malware version 2.0.1.1004
McAfee Internet Security Suite
Mendeley Desktop 1.10.1
Mesh Runtime
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Office 365 Home Premium - en-us
Microsoft OneDrive
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
MSVCRT
MSVCRT_amd64
MyFreeCodec
Mystery of Mortlake Mansion
MyWinLocker
MyWinLocker 4
MyWinLocker Suite
newsXpresso
Norton Online Backup
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Licensing Component
Office 15 Click-to-Run Localization Component
Online Safety 2.99.2287.1309
Penguins!
Plants vs. Zombies - Game of the Year
Poczta uslugi Windows Live
Podstawowe programy Windows Live
Polar Bowler
Pošta Windows Live
Qualcomm Atheros Fast Reconnect
QuickTime
Raccolta foto di Windows Live
Realtek High Definition Audio Driver
Realtek USB 2.0 Reader Driver
S?????? f?t???af??? t?? Windows Live
Samsung Kies3
Samsung Link 1.8.0.1401171024
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Shredder
Skype™ 6.11
Sleep Memory Optimizer
Slingo Deluxe
Torchlight
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
Wedding Dash
Welcome Center
WildTangent Games App (Acer Games)
Windows Live
Windows Live ???
Windows Live ????
Windows Live Communications Platform
Windows Live Essentials
Windows Live Fotótár
Windows Live Fotogalerie
Windows Live Fotogalleri
Windows Live Fotogaléria
Windows Live Fotograf Galerisi
Windows Live Galeria de Fotos
Windows Live Galerija fotografija
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Temel Parçalar
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Liven asennustyökalu
Windows Liven sähköposti
Windows Liven valokuvavalikoima
Zuma Deluxe
.
==== End Of File ===========================

 

[Broni]

Download RogueKiller from one of the following links and save it to your Desktop:

Link 1
Link 2

• Close all the running programs
• Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
• Otherwise just double-click on RogueKiller.exe
• Pre-scan will start. Let it finish.
• Click on SCAN button.
• Wait until the Status box shows Scan Finished
• Click on Delete.
• Wait until the Status box shows Deleting Finished.
• Click on Report and copy/paste the content of the Notepad into your next reply.
• RKreport.txt could also be found on your desktop.
• If more than one log is produced post all logs.
• If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

Create new restore point before proceeding with the next step....
How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

Download Malwarebytes Anti-Rootkit (MBAR) from HERE

• Unzip downloaded file.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

 

[Gillian]

After downloading RogueKiller an internet page came up to say thanks for downloading it and FSecure blocked it as a harmful website. I was still able to run the scan and here is the report:

RogueKiller V8.8.15 [Mar 27 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Gillian [Admin rights]
Mode : Remove -- Date : 04/23/2014 11:46:11
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts




¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Hitachi HTS543232A7A384 +++++
--- User ---
[MBR] a90fe8aad1bfcb8530c381ea0e40a9f7
[BSP] 560d446d38d79c1019da1d09d7d75e0a : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 15500 MB
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 31746048 | Size: 100 MB
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 31950848 | Size: 289643 MB
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ IDE) SATA SSD +++++
--- User ---
[MBR] 3da9c3453ac8c4ab8e0b2e0d2e5ab8e2
[BSP] b42dafb3479515ae079e7da2d61fef7c : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] OS/2-HIBER (0x84) [HIDDEN!] Offset (sectors): 2048 | Size: 19085 MB
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_04232014_114611.txt >>
RKreport[0]_S_04232014_114549.txt

 

[Broni]

MBAR?

 

[Gillian]

What is MBAR?
I ran that other scan and it came back clean with nothing to cleanup...

 

[Broni]

You didn't tell me.
I can't read your mind...lol

Please download ComboFix from Here, Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

• Never rename Combofix unless instructed.
• Close any open browsers.
• Very Important! Temporarily disable your anti-virus and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
• Close any open browsers.
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  If the connection is not there use restore point you created prior to running Combofix.
• Double click on combofix.exe & follow the prompts.

• 
  NOTE1. If Combofix asks you to install Recovery Console, please allow it.
  NOTE 2. If Combofix asks you to update the program, always do so.

• When finished, it will produce a report for you.
• Please post the "C:\ComboFix.txt"

**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
Use AppRemover to uninstall it: https://www.techspot.com/downloads/5514-appremover.html
We can reinstall it when we're done with CF.
**Note 3: If you receive an error Illegal operation attempted on a registery key that has been marked for deletion, restart computer to fix the issue.
**Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


Make sure, you re-enable your security programs, when you're done with Combofix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTE.
If, for some reason, Combofix refuses to run, try the following...

Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
Do NOT run it yet.
Download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

Restart computer in safe mode

• Double-click on the Rkill desktop icon to run the tool.
• If using Vista or Windows 7 right-click on it and choose Run As Administrator.
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• Do not reboot until instructed.
• If the tool does not run from any of the links provided, please let me know.

When the scan is done Notepad will open with rKill.txt log.
NOTE. rKill.txt log will also be present on your desktop.

Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.

 

[Broni]

Still with me?

 

[Broni]

This topic is marked as abandoned and closed due to inactivity.

This member will NOT be eligible to receive any more help in malware removal forum.