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[Solved] AVG can't get rid of trojan horse downloader. Help!

Discussion in 'Virus and Malware Removal' started by marcd603, Dec 11, 2011.

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  1. marcd603 Newcomer, in training

    CheckUp.txt Report

    Results of screen317's Security Check version 0.99.24
    Windows Vista Service Pack 2 x86 (UAC is enabled)
    Internet Explorer 7 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    AVG Free 9.0
    WMI entry may not exist for antivirus; attempting automatic update.
    AVG9 successfully updated!
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 29
    Adobe Flash Player ( 10.0.32.18) Flash Player Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Malwarebytes' Anti-Malware mbamservice.exe
    AVG avgwdsvc.exe
    AVG avgrsx.exe
    AVG avgnsx.exe
    AVG avgemc.exe
    ``````````End of Log````````````
    marcd603, Dec 11, 2011
    #21

  2. Broni Malware Annihilator

    Update Internet Explorer to version 9.
    ...and Eset...
    Broni, Dec 11, 2011
    #22

  3. marcd603 Newcomer, in training

    Threats found

    I am running the ESET Scanner and it is taking forever.

    But the bad news is that there are 10 new threats found already. The scan is in process and says it is at 99% of step 3 of 4.

    I will keep you updated and add the report when the scan is finished.
    marcd603, Dec 11, 2011
    #23

  4. Broni Malware Annihilator

    Those entries are most likely non active leftovers.
    Broni, Dec 11, 2011
    #24

  5. marcd603 Newcomer, in training

    ESET Scan Finished

    The ESET scan is finished and it found 11 threats but cleaned them.

    Thanks again for your help.

    Is there anything else I should do?
    marcd603, Dec 11, 2011
    #25

  6. Broni Malware Annihilator

    You're supposed to save the log and post it back here but....

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
    Broni, Dec 11, 2011
    #26

  7. marcd603 Newcomer, in training

    OTL Log

    Sorry for not posting the last report.

    Here is the OTL Log

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: MARC
    ->Temp folder emptied: 1070854 bytes
    ->Temporary Internet Files folder emptied: 22537689 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 51805093 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 18143232 bytes
    ->Flash cache emptied: 628 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 178 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 89.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default

    User: Default User

    User: MARC
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb



    OTL by OldTimer - Version 3.2.31.0 log created on 12112011_215834

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
    marcd603, Dec 11, 2011
    #27

  8. marcd603 Newcomer, in training

    Computer is clean!!

    Thanks again for your help! I would have been lost without you.

    I am now in the process of adding all of the updates that you recommend.
    marcd603, Dec 11, 2011
    #28

  9. Broni Malware Annihilator

    Way to go!! [IMG]
    Good luck and stay safe :)
    Broni, Dec 11, 2011
    #29
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