TechSpot

Blue screen creates following minidump

By DavidOrcus
Mar 1, 2010
  1. Hello all, hope you're well

    I'm new to this so I hope I'm not posting in the incorrect location it will take me a bit to get use to it.

    I have a friend that has a laptop and it keeps crashing with:

    'A problem has been detected and windows has shut down to prevent damage to your computer.
    If this is the first time you've seen this stop error screen restart your computer. If this screen appears again, follow these steps.
    Check to be sure you have adequate disk space. if a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.
    Check with your hardware vender for any BIOS updates. Disable BIOS memory options such a caching or shadowing. if you need to use safe mode to remove or disable, components, restart your computer,, press F8 to select advanced startup options and then select safe mode.
    Technical information - stop 0x000000e (0x8000004, 0x80gecae1, 0x83ebd80, 0x00000000
    Beginning dump of physical memory, physical dump complete, contact your system administrator or technical support group for further assistance.'

    I don't think it's hardware as he had a new laptop which is the same model but he has taken the HD from the old one and put it into the new one. I believe he has done a windows repair install.

    Viewing the Mini Dump file this is the last thing that happens when it crashes:

    ----- 32 bit Kernel Mini Dump Analysis

    DUMP_HEADER32:
    MajorVersion 0000000f
    MinorVersion 00000a28
    DirectoryTableBase 07540980
    PfnDataBase 81aa6000
    PsLoadedModuleList 8055d720
    PsActiveProcessHead 805638b8
    MachineImageType 0000014c
    NumberProcessors 00000002
    BugCheckCode 1000008e
    BugCheckParameter1 80000004
    BugCheckParameter2 806ecae1
    BugCheckParameter3 a83ebd80
    BugCheckParameter4 00000000
    PaeEnabled 00000001
    KdDebuggerDataBlock 8054d2e0
    MiniDumpFields 00000dff

    TRIAGE_DUMP32:
    ServicePackBuild 00000300
    SizeOfDump 00010000
    ValidOffset 0000fffc
    ContextOffset 00000320
    ExceptionOffset 000007d0
    MmOffset 00001068
    UnloadedDriversOffset 000010a0
    PrcbOffset 00001878
    ProcessOffset 000024c8
    ThreadOffset 00002728
    CallStackOffset 00002980
    SizeOfCallStack 00001270
    DriverListOffset 00003e80
    DriverCount 00000096
    StringPoolOffset 00006b08
    StringPoolSize 000014d0
    BrokenDriverOffset 00000000
    TriageOptions 00000041
    TopOfStack a83ebd90
    DebuggerDataOffset 00003bf0
    DebuggerDataSize 00000290
    DataBlocksOffset 00007fd8
    DataBlocksCount 00000003


    Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
    Debug session time: Fri Feb 26 16:34:28 2010
    System Uptime: 0 days 5:42:36
    start end module name
    804d7000 806e4000 nt Checksum: 001F9C7F Timestamp: Tue Dec 08 18:43:44 2009 (4B1E9E60)

    Unloaded modules:
    a7fc2000 a7fed000 kmixer.sys Timestamp: unavailable (00000000)
    a7fc2000 a7fed000 kmixer.sys Timestamp: unavailable (00000000)
    a7fc2000 a7fed000 kmixer.sys Timestamp: unavailable (00000000)
    a7fc2000 a7fed000 kmixer.sys Timestamp: unavailable (00000000)
    a7fc2000 a7fed000 kmixer.sys Timestamp: unavailable (00000000)
    a90ae000 a90d9000 kmixer.sys Timestamp: unavailable (00000000)
    f7c6c000 f7c6d000 drmkaud.sys Timestamp: unavailable (00000000)
    a90d9000 a90fc000 aec.sys Timestamp: unavailable (00000000)
    a9eda000 a9ee7000 DMusic.sys Timestamp: unavailable (00000000)
    a968c000 a969a000 swmidi.sys Timestamp: unavailable (00000000)
    f7b5f000 f7b61000 splitter.sys Timestamp: unavailable (00000000)
    a8b8d000 a8b97000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a9181000 a918b000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a8a9d000 a8aa7000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a906e000 a9078000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a8abd000 a8ac7000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a883d000 a8847000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a8515000 a851f000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a892d000 a8937000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    f692c000 f6936000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a8bed000 a8bf7000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a98d4000 a98de000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a85a5000 a85af000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a8725000 a872f000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a8775000 a877f000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a8585000 a858f000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a87fd000 a8807000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a8705000 a870f000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a87fd000 a8807000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a9181000 a918b000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a978c000 a9796000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a883d000 a8847000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a87fd000 a8807000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a8add000 a8ae7000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    a88bd000 a88c7000 ATWPKT2.SYS Timestamp: unavailable (00000000)
    f778d000 f779b000 swmidi.sys Timestamp: unavailable (00000000)
    f78dd000 f78e5000 wceusbsh.sys Timestamp: unavailable (00000000)
    f777d000 f778d000 AmdK8.sys Timestamp: unavailable (00000000)
    f776d000 f7776000 processr.sys Timestamp: unavailable (00000000)
    f7aa9000 f7aad000 kbdhid.sys Timestamp: unavailable (00000000)
    f78b5000 f78ba000 Cdaudio.SYS Timestamp: unavailable (00000000)
    f7aa5000 f7aa8000 Sfloppy.SYS Timestamp: unavailable (00000000)
    f78ad000 f78b2000 Flpydisk.SYS Timestamp: unavailable (00000000)
    f78a5000 f78ac000 Fdc.SYS Timestamp: unavailable (00000000)

    Finished dump check

    Can anyone please assist me in finding what the issue is, is it something to do with old drivers from the previous laptop and the new laptop has different components inside.

    Thank you, Kind regards
    David
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    0x8E errors are almost always caused by hardware. If you can, please attach the five mostt recent minidumps, but please don't zip each and every one individually. See the Manage Attachments button the next6 time you post.
     
  3. DavidOrcus

    DavidOrcus TS Rookie Topic Starter Posts: 33

    requested files

    I have attached file "6 Minidump.zip" which contains the last 6 minidump files. Thanks.
     

    Attached Files:

  4. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    Four of your errors are 0x8E which I have already defined. The other two are 0x000000EA: THREAD_STUCK_IN_DEVICE_DRIVER
    A device driver problem has caused the system to pause indefinitely (hang). Typically, this is caused by a display driver waiting for the video hardware to enter an idle state. This might indicate a hardware problem with the video adapter, or a faulty video driver.


    The following drivers are repeatedly given in all minidumps as not loading: igxpmp32.dll, igxpdv32.dll, and others and they all belong to your Intel Graphics Accelerator Drivers for Windows. The first one was twice noted as the cause of your problems.

    So...

    Go to the laptop manufacurer's website, find the exact laptop model and update graphics drivers and chipset drivers.
     
  5. DavidOrcus

    DavidOrcus TS Rookie Topic Starter Posts: 33

    Thanks You

    Sorry for the long wait on my reply. My friend has been away.

    I have implemented what you advised and this does seem to have rectified the problem they will continue to monitor and inform if they have any more problems. Fingers crossed.

    Thanks, David

    :cool:
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    Excellent to hear! Glad it is working out for you. And, yes, please keep us up-dated if you experience any more issues.
     
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