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Blue screen occuring in Windows Vista - Information greatly valued

By Regulate
Jul 6, 2010
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  1. Ive been trying to assist my friend with her blue screen error, she said her computer keeps crashing while its in heavy use (heavy use for her is listening to music while on facebook + myspace and IMing).. However 3 gigs of ram is more then enough to handle that and I've varified the ram is working correctly

    Here is the information:

    0x000000D1 (0x00000076, 0x00000007, 0x000000000, 0x8E0E6E5F)

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    I also have the .dmp files but I dont know how to attach them,

    And i do belive its a driver issue

    If anyone has any idea's I'd be forever grateful
  2. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 530

    If you could please, attach the 5 latest mini**.dmp files

    Also how did you test the RAM? Memtest?
    I would suggest testing the Hard Drive as well.

    If you believe it is a driver issue, simply reinstall all the drivers for the machine. Download the newest ones from the manufacturer of the motherboard's website, and install the new ones.
  3. Route44

    Route44 TechSpot Ambassador Posts: 12,142   +31

    Use the Manage Attachments button that you will find at the bottom the next time you post. If you only have one or two attach as is. 3 to 5 Zip together in one Zip file as ComputerGuy55 advises.

    0xD1 errors are usually caused by drivers but sometimes by mismatched or faulty memory.
  4. Regulate

    Regulate TS Rookie Topic Starter

    Ty for all the responses, i think the .dmp files have been uploaded

    The RAM was tested using WIndows Memory Diagnostic
  5. Regulate

    Regulate TS Rookie Topic Starter

    There we go, here's the dump files

    Attached Files:

  6. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 530

    Well it seems 3 say "KERNAL_MODE_EXCEPTION_NOT_HANDLED", 1 says MEMORY_MANAGMENT" and the latest one is the DRIVER_IRQL....

    the Driver one is related to an nvidia driver "nvlddmkm.sys" I found a site regarding this file that even when you try and update the driver for the video card you blue screen, if that happends for you, follow this website..

    http://forums.techarena.in/vista-hardware-devices/689444.htm
    3rd post down: "Fix: Go to windows/system32/drivers and rename nvlddmkm.sys to
    nvlddmkm.sys.old. Go to the nvidia directory and find the file nvlddmkm.sy_
    and copy it to windows/system32. Using the cmd window (DOS box) type
    EXPAND.EXE nvlddmkm.sy_ nvlddmkm.sys. When the expansion is complete, copy
    the new nvlddmkm.sys to windows/system32/drivers and restart the computer."

    The other ones seem to be faulting on the ntkrnlpa.exe file.. if you install a new video driver following those instrcutions, see if you still get blue screens.
  7. Regulate

    Regulate TS Rookie Topic Starter

    How do you read thsoe dump files if I may ask? May not be regarding the previous posts, but this is something I'm highly interesting in, could you lin me to a website or something to show me? (I dont mean to sounds rude or whiney, my apologies if I do)
  8. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 530

  9. Regulate

    Regulate TS Rookie Topic Starter

    And thansk alot guys - I figured it out, for further information being able to read those dump files will help alot. You guys are amazing
  10. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 530

    No problem, that's what we are here for.
  11. Regulate

    Regulate TS Rookie Topic Starter

    It seems i cant do the EXPAND.EXE thing, typing it correctly but catting "can't open input file: nvlddmkm.sy_


    I placed the file in Windows -> system32
     
  12. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 530

    they forget to mention this part

    when you are in CMD, type "cd \"
    then type "cd C:\windows\system32" then try EXPAND.EXE nvlddmkm.sy_ nvlddmkm.sys

    should work just fine then.
  13. Regulate

    Regulate TS Rookie Topic Starter

    I followed

    when you are in CMD, type "cd \"
    then type "cd C:\windows\system32" then try EXPAND.EXE nvlddmkm.sy_ nvlddmkm.sys

    And im getting

    can't Open output file: nvlddmkm.sys.
  14. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 530

    Hm. that's odd... Have not run into that problem. Will have to reseach a bit..
  15. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 530

    Oh, you have to run CMD as Administrator for it to work. So type CMD in the search bar at the bottom then right click it and Run As Administrator, then do the command.. I assume ur running Vista or W7
  16. Regulate

    Regulate TS Rookie Topic Starter

    done!, good to go, ty
  17. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 530

    Np, hopefully it stays working.
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