BSOD on restart

[andriusx300]

Hello,

Every time when I try to shutdown or restart my laptop it give me this error message: IRQL_NOT_LESS_OR_EQUAL
Techical information: *** STOP: 0x0000000A (0x00000016, 0x0000001B, 0x00000000, 0x822BFC0F

Also when i start trendo micro antivirus an error message says "An error has interrupted the task currently in progress."


My laptop specs are:
Toshiba satellite x205 sli2
Windows vista home premium SP1
Memory ram: 2.00gb
Intel core 2 dua cpu t8100 @ 2.10 GHZ 2.00GHz
320gb hard disk space

pls help me
thank you

 

[woody1191]

By your description and Error Message you seem to have 2 programs conflicting, 1 of those programs is your Trend Micro Security.

Could you post the MiniDumps you got from the BlueScreen as attachments on here they can help with diagnosing the problem better.

 

[andriusx300]

Here are the 2 dump files.

View attachment 35066

or you can dowbload from here:
htt(p)://(3w)(dot)2shared(dot)com/fadmin/3758325/78ac6330/Minidump(dot)zip
repace (3w) with www and (dot) with . and (p) with p

thank you for you're time.

 

[woody1191]

That MiniDump both in the Zip Folder and your download area don't work, try attaching them as separate attachments by clicking the Paperclip in the reply advanced mode.

 

[andriusx300]

well, yeah i tried t download also and it said corupt zip, somehow the file on my laptop is 41.1KB and here 41.2 KB strange.
well i tried uploading to megaupload and downloading and it worked! heres the link:


ht(t)p://www(dot)megaupload.com/?d=TEIPU7IS

 

[woody1191]

That Link Worked.

Both the MiniDumps you have are 0xA errors and both cite the driver "SSIDRV.SYS" which is a Spy Sweeper Driver, It seems Spy Sweeper and Trend Micro are conflicting your going to have to choose which 1 to remove.

I would suggest you remove Spy Sweeper and try using Spybot S&D as a Alternative and see if that fixs the problem.

 

[andriusx300]

That Link Worked.

Both the MiniDumps you have are 0xA errors and both cite the driver "SSIDRV.SYS" which is a Spy Sweeper Driver, It seems Spy Sweeper and Trend Micro are conflicting your going to have to choose which 1 to remove.

I would suggest you remove Spy Sweeper and try using Spybot S&D as a Alternative and see if that fixs the problem.

Welli tried uninstaling webrot but it gave me bluescreen, tried to uninstal in safe mode and it worked. I tried to shutdown my laptop and it worked The internet is also working again(i used another laptop to post). Strange that Webrot was causing this much trouble Anyway thanks you're a genius!!! Oh and how do you read those minidumps? with what program?

thank you so much!!!

 

[woody1191]

Well maybe not a Genius, probably a Genius in the making .

You can read those MiniDumps using Windows Debugging Tools - http://www.microsoft.com/whdc/devtools/debugging/default.mspx

All instructions and info about the program is also on that link.