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Can't boot after Malware gen moved to chest in avast boot scan

Inactive
By Angelville
Nov 12, 2012
  1. Hi there hope you can help me guys...

    I ran an Avast Boot Scan in windows 7 system..After some programs (games) infected by win32 trojan deleted it continues to scan..then it bumps into malware gen located in windows folder..some files cuiiz.exe, deerie.exe, keeubuk.exe, muoqen.exe and zpxn.exe..I pressed number 1 to delete it..there is a warning that some files with malware were located in windows temp files are you sure to continue..I pressed number 1-yes but after a few seconds it says that the malware gen moved to chest...after the boot scan finished it says that the infected virus files were 35. I didn't copy the boot log. It says that it will restart but after a few minutes the PC will not boot...the CPU is running but black screen only...

    please help me guys, this PC is not mine I just offered to boot scan with Avast since I trusted that anti-virus program and I've been using it for 4 years now and this is the first time that I encountered a problem like this..

    thanks mucho..
     
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hello, and welcome to TechSpot.


    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    Information
    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
    Please review the 5-Step removal instructions and post the logs back here for my review.

    Also, include this scan:

    Download AdwCleaner by Xplode onto your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • A logfile will automatically open after the scan has finished.
    • Please post the content of that logfile in your reply.
    • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.
     
  3. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hello! Are you still with us? Your topic is now marked inactive, because you have lacked to reply.

    However, we'd like to still help. Please update us on the state of your PC.
     


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