TechSpot

Can't download anti-virus software for some reason

Inactive
By Gabbie
Jan 18, 2013
  1. Dear Techspot

    I have been trying to update and download the anti-virus software in my laptop but it never worked out. I can see that quite a lot of people are having the same issue (I have done some searching online).
    • Can't access to anti-virus provider website
    • Even if I can download the software but I can't install it in my laptop
    I have read and tried some of the method that I saw on the web but it doesn't seem to work for me...:'(
    Please try to guild and help me.
    Thank you in advance!
    Cheers
     
  2. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
  3. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    Thank you so much for your reply. I need some time to read the articles first. Please allow me some time. Thank you!
     
  4. Broni

    Broni Malware Annihilator Posts: 47,986   +271

  5. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Reopened.
     
  6. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    DDS:
    DDS (Ver_2012-11-20.01) - NTFS_x86
    Internet Explorer: 7.0.6000.16762 BrowserJavaVersion: 10.5.1
    Run by Acer at 20:04:49 on 2013-01-26
    Microsoft Windows XP Home Edition 5.1.2600.3.950.1.1028.18.1012.573 [GMT 8:00]
    .
    .
    ============== Running Processes ================
    .
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
    C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\program files\real\realplayer\update\realsched.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
    C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    C:\WINDOWS\system32\igfxext.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\Common Files\Java\Java Update\jucheck.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Acer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\conime.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\WINDOWS\system32\svchost.exe -k NetworkService
    C:\WINDOWS\system32\svchost.exe -k LocalService
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0c04&s=0&o=xph&d=0809&m=aoa150
    uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0c04&s=0&o=xph&d=0809&m=aoa150
    mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0c04&s=0&o=xph&d=0809&m=aoa150
    mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0c04&s=0&o=xph&d=0809&m=aoa150
    BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
    BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
    BHO: Windows Live 登入小幫手: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
    TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
    uRun: [Google Update] "c:\documents and settings\acer\local settings\application data\google\update\GoogleUpdate.exe" /c
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [McAfee Update] c:\docume~1\acer\locals~1\temp\mcupdate_1321528633.exe /syncfin c:\docume~1\acer\locals~1\temp\mcupdate_1321528633.ini /insfin
    uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
    mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    mRun: [LaunchApp] Alaunch
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [AzMixerSel] c:\program files\realtek\audio\drivers\AzMixerSel.exe
    mRun: [RTHDCPL] RTHDCPL.EXE
    mRun: [Alcmtr] ALCMTR.EXE
    mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
    mRun: [LManager] c:\progra~1\launch~1\QtZgAcer.EXE
    mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
    mRun: [M3000Mnt] Rundll32.exe M3000Rmv.dll ,WinMainRmv /StartStillMnt
    mRun: [eRecoveryService] c:\acer\empowering technology\erecovery\eRAgent.exe
    mRun: [Microsoft Pinyin IME Migration] c:\progra~1\common~1\micros~1\ime12\imesc\IMSCMIG.EXE /INSTALL
    mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
    dRun: [ctfmon.exe] c:\windows\system32\CTFMON.EXE
    StartupFolder: c:\docume~1\acer\「開始~1\程式集\梃國\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
    StartupFolder: c:\docume~1\alluse~1\3faa~1\程式集\梃國\interv~1.lnk - c:\program files\intervideo\common\bin\WinCinemaMgr.exe
    uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
    mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
    IE: 匯出至 Microsoft Excel(&X) - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
    IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    TCP: NameServer = 192.168.1.1
    TCP: Interfaces\{36AFB345-864C-4AF6-9DE6-F3260878ED19} : DHCPNameServer = 192.168.1.1
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    Notify: igfxcui - igfxdev.dll
    SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-1-18 398184]
    R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-1-18 682344]
    R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2012-11-29 38608]
    R3 M3000Srv;Acer Crystal Eye webcam Driver;c:\windows\system32\drivers\M3000KNT.sys [2009-8-1 151936]
    R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-1-18 21104]
    S?4 MBAMSwissArmy;MBAMSwissArmy;\??\c:\windows\system32\drivers\mbamswissarmy.sys --> c:\windows\system32\drivers\mbamswissarmy.sys [?]
    S2 pxllaydjc;Universal Task;c:\windows\system32\svchost.exe -k netsvcs [2008-4-15 14336]
    S3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2008-7-9 96856]
    .
    =============== Created Last 30 ================
    .
    2013-01-18 09:49:20--------d-----w-c:\documents and settings\acer\application data\Malwarebytes
    2013-01-18 09:49:10--------d-----w-c:\documents and settings\all users\application data\Malwarebytes
    2013-01-18 09:49:0821104----a-w-c:\windows\system32\drivers\mbam.sys
    2013-01-18 09:49:08--------d-----w-c:\program files\Malwarebytes' Anti-Malware
    2013-01-08 13:47:0277312----a-w-c:\windows\system32\ztvunace26.dll
    2013-01-08 13:47:0277072----a-w-c:\windows\system32\ztvcabinet.dll
    2013-01-08 13:47:0275264----a-w-c:\windows\system32\unacev2.dll
    2013-01-08 13:47:02605968----a-w-c:\windows\system32\ztv7z.dll
    2013-01-08 13:47:02185616----a-w-c:\windows\system32\ztvunrar39.dll
    2013-01-08 13:47:02169744----a-w-c:\windows\system32\ztvunrar36.dll
    2013-01-08 13:47:02153088----a-w-c:\windows\system32\unrar3.dll
    2013-01-08 13:46:56--------d-----w-c:\documents and settings\all users\application data\Simply Super Software
    2013-01-08 13:46:56--------d-----w-c:\documents and settings\acer\application data\Simply Super Software
    2013-01-08 12:25:50--------d-----w-c:\documents and settings\acer\application data\RealNetworks
    2013-01-08 12:24:54--------d-----w-c:\program files\RealNetworks
    2013-01-08 12:24:50--------d-----w-c:\documents and settings\all users\application data\RealNetworks
    2013-01-08 12:24:35--------d-----w-c:\program files\common files\xing shared
    .
    ==================== Find3M ====================
    .
    2013-01-26 10:55:093592----a-w-c:\windows\system32\PerfStringBackup.TMP
    .
    ============= FINISH: 20:05:53.00 ===============
     
  7. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    attach:
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows XP Home Edition
    Boot Device: \Device\HarddiskVolume2
    Install Date: 8/1/2009 2:29:56 PM
    System Uptime: 1/26/2013 6:50:40 PM (2 hours ago)
    .
    Motherboard: Acer | |
    Processor: Intel(R) Atom(TM) CPU N270 @ 1.60GHz | CPU | 1596/533mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 142 GiB total, 27.525 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP420: 11/2/2012 7:40:24 PM - 系統檢查點
    RP421: 11/3/2012 8:17:45 PM - 系統檢查點
    RP422: 11/6/2012 8:12:48 PM - 系統檢查點
    RP423: 11/8/2012 7:41:37 PM - 系統檢查點
    RP424: 11/9/2012 8:07:32 PM - 系統檢查點
    RP425: 11/11/2012 7:59:05 PM - 系統檢查點
    RP426: 11/12/2012 10:35:24 PM - 系統檢查點
    RP427: 11/16/2012 8:10:58 PM - 系統檢查點
    RP428: 11/25/2012 6:22:21 PM - 系統檢查點
    RP429: 11/29/2012 8:07:18 PM - 系統檢查點
    RP430: 12/6/2012 8:40:16 PM - 系統檢查點
    RP431: 12/8/2012 7:33:21 PM - 系統檢查點
    RP432: 12/9/2012 7:54:52 PM - 系統檢查點
    RP433: 12/11/2012 8:07:42 PM - 系統檢查點
    RP434: 12/13/2012 8:07:45 PM - 系統檢查點
    RP435: 12/20/2012 8:17:02 PM - 系統檢查點
    RP436: 12/21/2012 9:06:39 PM - 系統檢查點
    RP437: 12/25/2012 3:35:49 PM - 系統檢查點
    RP438: 12/29/2012 3:03:33 PM - 系統檢查點
    RP439: 1/1/2013 5:50:21 PM - 系統檢查點
    RP440: 1/2/2013 7:16:27 PM - 系統檢查點
    RP441: 1/4/2013 7:29:10 PM - 系統檢查點
    RP442: 1/6/2013 6:06:17 PM - 系統檢查點
    RP443: 1/10/2013 9:11:58 PM - 系統檢查點
    RP444: 1/12/2013 7:51:01 PM - 系統檢查點
    RP445: 1/18/2013 3:57:39 PM - 系統檢查點
    RP446: 1/20/2013 9:55:29 PM - 系統檢查點
    RP447: 1/26/2013 7:59:12 PM - 系統檢查點
    .
    ==== Installed Programs ======================
    .
    2007 Microsoft Office Suite Service Pack 1 (SP1)
    Acer Crystal Eye Webcam
    Acer ScreenSaver
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Reader XI - Francais
    Apple Application Support
    Apple Software Update
    Choice Guard
    Click to Call with Skype
    eSobi v2
    Google Chrome
    Google Talk Plugin
    Google Toolbar for Internet Explorer
    Google Update Helper
    Intel(R) Graphics Media Accelerator Driver
    InterVideo Register Manager
    InterVideo WinDVD
    Java Auto Updater
    Java(TM) 7 Update 5
    JavaFX 2.1.1
    JMicron JMB38X Flash Media Controller
    Junk Mail filter update
    Launch Manager
    Malwarebytes Anti-Malware version 1.70.0.1100
    Media Player Classic - Home Cinema v1.5.2.3456
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Chinese (Traditional) Lang. Pack
    Microsoft .NET Framework 2.0
    Microsoft Application Error Reporting
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Access MUI (Chinese (Simplified)) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (Chinese (Simplified)) 2007
    Microsoft Office Excel MUI (Chinese (Traditional)) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (Chinese (Simplified)) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office IME (Chinese (Simplified)) 2007
    Microsoft Office IME (Chinese (Traditional)) 2007
    Microsoft Office InfoPath MUI (Chinese (Simplified)) 2007
    Microsoft Office OneNote MUI (Chinese (Simplified)) 2007
    Microsoft Office OneNote MUI (Chinese (Traditional)) 2007
    Microsoft Office Outlook MUI (Chinese (Simplified)) 2007
    Microsoft Office PowerPoint MUI (Chinese (Simplified)) 2007
    Microsoft Office PowerPoint MUI (Chinese (Traditional)) 2007
    Microsoft Office Proof (Chinese (Simplified)) 2007
    Microsoft Office Proof (Chinese (Traditional)) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proofing (Chinese (Simplified)) 2007
    Microsoft Office Proofing (Chinese (Traditional)) 2007
    Microsoft Office Publisher MUI (Chinese (Simplified)) 2007
    Microsoft Office Shared MUI (Chinese (Simplified)) 2007
    Microsoft Office Shared MUI (Chinese (Traditional)) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Word MUI (Chinese (Simplified)) 2007
    Microsoft Office Word MUI (Chinese (Traditional)) 2007
    Microsoft Software Update for Web Folders (Chinese (Simplified)) 12
    Microsoft Software Update for Web Folders (Chinese (Traditional)) 12
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Works
    Minitab 15 English
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    QuickTime
    RealDownloader
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealNetworks - Microsoft Visual C++ 2010 Runtime
    RealPlayer
    REALTEK GbE & FE Ethernet PCI-E NIC Driver
    Realtek High Definition Audio Driver
    RealUpgrade 1.1
    Segoe UI
    Skype? 5.5
    Spelling Dictionaries Support For Adobe Reader 9
    Synaptics Pointing Device Driver
    Update for Office 2007 (KB946691)
    VLC media player 2.0.3
    WebFldrs XP
    Windows Internet Explorer 7
    Windows Internet Explorer 7 安全性更新 (KB938127-v2)
    Windows Internet Explorer 7 安全性更新 (KB956390)
    Windows Internet Explorer 7 安全性更新 (KB958215)
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Mail
    Windows Live Messenger
    Windows Live Sync
    Windows Live Writer
    Windows Live 上載工具
    Windows Live 影像中心
    Windows Live 登入小幫手
    Windows Live 程式集
    Windows Media Player 安全性更新 (KB952069)
    Windows XP Hotfix (KB952287)
    Windows XP 安全性更新 (KB938464)
    Windows XP 安全性更新 (KB950762)
    Windows XP 安全性更新 (KB950974)
    Windows XP 安全性更新 (KB951066)
    Windows XP 安全性更新 (KB951376-v2)
    Windows XP 安全性更新 (KB951698)
    Windows XP 安全性更新 (KB954211)
    Windows XP 安全性更新 (KB954459)
    Windows XP 安全性更新 (KB955069)
    Windows XP 安全性更新 (KB956391)
    Windows XP 安全性更新 (KB956802)
    Windows XP 安全性更新 (KB956841)
    Windows XP 安全性更新 (KB957095)
    Windows XP 安全性更新 (KB957097)
    Windows XP 安全性更新 (KB958644)
    Windows XP 更新 (KB942763)
    Windows XP 更新 (KB951072-v2)
    Windows XP 更新 (KB951978)
    Windows XP 更新 (KB955839)
    WinRAR 4.10 beta 5 (32-bit)
    .
    ==== Event Viewer Messages From Past Week ========
    .
    1/26/2013 7:44:02 PM, error: DCOM [10005] - DCOM 遇到錯誤 "%1058",是當嘗試啟動服務 BITS 而引數為 "", 為了執行伺服器: {4991D34B-80A1-4291-83B6-3328366B9097} 之時
    1/26/2013 7:44:02 PM, error: DCOM [10005] - DCOM 遇到錯誤 "%1058",是當嘗試啟動服務 BITS 而引數為 "", 為了執行伺服器: {4991D34B-80A1-4291-83B6-3328366B9097} 之時
    1/26/2013 6:52:41 PM, error: Service Control Manager [7023] - Universal Task 服務因下列錯誤而終止: 動態連結程式庫 (DLL) 初始化例行程序失敗。
    1/26/2013 6:51:49 PM, error: DCOM [10005] - DCOM 遇到錯誤 "%1058",是當嘗試啟動服務 BITS 而引數為 "", 為了執行伺服器: {4991D34B-80A1-4291-83B6-3328366B9097} 之時
    1/21/2013 11:33:25 PM, error: DCOM [10005] - DCOM 遇到錯誤 "%1058",是當嘗試啟動服務 BITS 而引數為 "", 為了執行伺服器: {4991D34B-80A1-4291-83B6-3328366B9097} 之時
    1/21/2013 11:33:00 PM, error: Service Control Manager [7023] - Universal Task 服務因下列錯誤而終止: 動態連結程式庫 (DLL) 初始化例行程序失敗。
    1/20/2013 9:22:10 PM, error: Service Control Manager [7023] - Universal Task 服務因下列錯誤而終止: 動態連結程式庫 (DLL) 初始化例行程序失敗。
    1/20/2013 9:20:44 PM, error: DCOM [10005] - DCOM 遇到錯誤 "%1058",是當嘗試啟動服務 BITS 而引數為 "", 為了執行伺服器: {4991D34B-80A1-4291-83B6-3328366B9097} 之時
    .
    ==== End Of File ===========================
     
  8. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    I have a stronge feeling, the log is not complete. because I can see error messages from the log......:eek:
     
  9. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    Malwarebytes Anti-Malware (Essai) 1.70.0.1100
    www.malwarebytes.org
    Version de la base de données: v2013.01.29.04
    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 7.0.5730.13
    Acer :: ACER-AE22EBF040 [administrateur]
    Protection: Activé
    1/29/2013 8:26:32 PM
    mbam-log-2013-01-29 (20-26-32).txt
    Type d'examen: Examen rapide
    Options d'examen activées: Mémoire | Démarrage | Registre | Système de fichiers | Heuristique/Extra | Heuristique/Shuriken | PUP | PUM
    Options d'examen désactivées: P2P
    Elément(s) analysé(s): 208358
    Temps écoulé: 12 minute(s), 52 seconde(s)
    Processus mémoire détecté(s): 0
    (Aucun élément nuisible détecté)
    Module(s) mémoire détecté(s): 0
    (Aucun élément nuisible détecté)
    Clé(s) du Registre détectée(s): 0
    (Aucun élément nuisible détecté)
    Valeur(s) du Registre détectée(s): 0
    (Aucun élément nuisible détecté)
    Elément(s) de données du Registre détecté(s): 0
    (Aucun élément nuisible détecté)
    Dossier(s) détecté(s): 0
    (Aucun élément nuisible détecté)
    Fichier(s) détecté(s): 0
    (Aucun élément nuisible détecté)
    (fin)
     
  10. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    • Download RogueKiller on the desktop
    • Close all the running programs
    • Windows Vista/7 users: right click on RogueKiller.exe, click Run as Administrator
    • Otherwise just double-click on RogueKiller.exe
    • Pre-scan will start. Let it finish.
    • Click on SCAN button.
    • Wait until the Status box shows Scan Finished
    • Click on Delete.
    • Wait until the Status box shows Deleting Finished.
    • Click on Report and copy/paste the content of the Notepad into your next reply.
    • RKreport.txt could also be found on your desktop.
    • If more than one log is produced post all logs.
    • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

    ===========================

    Download Malwarebytes Anti-Rootkit (MBAR) from HERE
    • Unzip downloaded file.
    • Open the folder where the contents were unzipped and run mbar.exe
    • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
    • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
    • Wait while the system shuts down and the cleanup process is performed.
    • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
    • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt
     
  11. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    RogueKiller V8.4.3 [Jan 31 2013] tigzy 設計製作
    電子郵件 : tigzyRK<at>gmail<dot>com
    意見反應 : http://www.geekstogo.com/forum/files/file/413-roguekiller/
    網站 : http://tigzy.geekstogo.com/roguekiller.php
    部落格 : http://tigzyrk.blogspot.com/

    作業系統 : Windows XP (5.1.2600 Service Pack 3) 32 bits version
    開始在 : 標準模式
    使用者 : Acer [系統管理員權限]
    模式 : Remove -- 日期 : 01/31/2013 20:32:59
    | ARK || MBR |

    ¤¤¤ 損壞的處理程序 : 0 ¤¤¤

    ¤¤¤ 系統登錄項目 : 6 ¤¤¤
    [RUN][SUSP PATH] HKCU\[...]\Run : McAfee Update (C:\DOCUME~1\Acer\LOCALS~1\Temp\mcupdate_1321528633.exe /syncfin C:\DOCUME~1\Acer\LOCALS~1\Temp\mcupdate_1321528633.ini /insfin ) -> 已刪除
    [RUN][BLACKLISTDLL] HKLM\[...]\Run : M3000Mnt (Rundll32.exe M3000Rmv.dll ,WinMainRmv /StartStillMnt) -> 已刪除
    [Services][ROGUE ST] HKLM\[...]\ControlSet003\Services\grdxeeo (C:\WINDOWS\system32\01.tmp) -> 已刪除
    [PROXY IE] HKCU\[...]\Internet Settings : ProxyEnable (1) -> 未移除,使用 PROXYFIX
    [HJ SMENU] HKLM\[...]\Advanced : Start_ShowRecentDocs (0) -> 已取代 (1)
    [HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> 已取代 (0)

    ¤¤¤ 特定檔案/資料夾: ¤¤¤

    ¤¤¤ 驅動程式 : [已載入] ¤¤¤

    ¤¤¤ HOSTS 檔: ¤¤¤
    --> C:\WINDOWS\system32\drivers\etc\hosts

    127.0.0.1 localhost


    ¤¤¤ MBR 檢查: ¤¤¤

    +++++ PhysicalDrive0: TOSHIBA MK1652GSX +++++
    --- User ---
    [MBR] 75d9387c878b60215b88b5917a9b427c
    [BSP] 76c75384e0ba66aa223b21f8ee4a3c51 : Acer tatooed MBR Code
    Partition table:
    0 - [XXXXXX] COMPAQ (0x12) [VISIBLE] Offset (sectors): 63 | Size: 6997 Mo
    1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 14329980 | Size: 145628 Mo
    User = LL1 ... OK!
    User = LL2 ... OK!

    完成 : << RKreport[2]_D_01312013_02d2032.txt >>
    RKreport[1]_S_01312013_02d2032.txt ; RKreport[2]_D_01312013_02d2032.txt
     
     
  12. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    Malwarebytes Anti-Malware (Essai) 1.70.0.1100
    www.malwarebytes.org
    Version de la base de données: v2013.01.31.05
    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 7.0.5730.13
    Acer :: ACER-AE22EBF040 [administrateur]
    Protection: Activé
    1/31/2013 8:39:37 PM
    mbam-log-2013-01-31 (20-39-37).txt
    Type d'examen: Examen rapide
    Options d'examen activées: Mémoire | Démarrage | Registre | Système de fichiers | Heuristique/Extra | Heuristique/Shuriken | PUP | PUM
    Options d'examen désactivées: P2P
    Elément(s) analysé(s): 208534
    Temps écoulé: 13 minute(s), 20 seconde(s)
    Processus mémoire détecté(s): 0
    (Aucun élément nuisible détecté)
    Module(s) mémoire détecté(s): 0
    (Aucun élément nuisible détecté)
    Clé(s) du Registre détectée(s): 0
    (Aucun élément nuisible détecté)
    Valeur(s) du Registre détectée(s): 0
    (Aucun élément nuisible détecté)
    Elément(s) de données du Registre détecté(s): 0
    (Aucun élément nuisible détecté)
    Dossier(s) détecté(s): 0
    (Aucun élément nuisible détecté)
    Fichier(s) détecté(s): 0
    (Aucun élément nuisible détecté)
    (fin)
     
  13. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    Thank you!!:D
     
  14. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    The second log you posted is from MBAM.
    I still need Malwarebytes Anti-Rootkit (MBAR) log.
     
  15. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    Opps I'm sorry. I was wondering why you asked me for the MBAM again :p sorry!
    I tried downloading MBAR but it said
    This webpage is not available....:oops:
     
  16. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    I think it's the same thing. like how I can't access to other anti-virus websites.....
    would you be able to post the download link for me please? Thank you so much*nerd*
     
  17. Broni

    Broni Malware Annihilator Posts: 47,986   +271

  18. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    For some reason I can only get to the mail page....?! I even copy and paste the link after I click enter, the URL will become www.filedropper.com/ only.... :confused: very sorry about the trouble and delay....
     
  19. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    Would it be because it was too late? since you've uploaded it on wed? ( I will make sure I can check it tmr!)
     
  20. Broni

    Broni Malware Annihilator Posts: 47,986   +271

  21. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    YAAA! it works this time! tks!
     
  22. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Very well...
    I still need to you run the tool.
     
  23. Gabbie

    Gabbie TS Rookie Topic Starter Posts: 44

    Sorry. Didnt run the scan back then.

    ---------------------------------------
    Malwarebytes Anti-Rootkit BETA 1.01.0.1020

    (c) Malwarebytes Corporation 2011-2012

    OS version: 5.1.2600 Windows XP Service Pack 3 x86

    Account is Administrative

    Internet Explorer version: 7.0.5730.13

    File system is: NTFS
    Disk drives: C:\ DRIVE_FIXED
    CPU speed: 1.596000 GHz
    Memory total: 1061031936, free: 612614144

    ------------ Kernel report ------------
    02/13/2013 18:30:21
    ------------ Loaded modules -----------
    \WINDOWS\system32\ntoskrnl.exe
    \WINDOWS\system32\hal.dll
    \WINDOWS\system32\KDCOM.DLL
    \WINDOWS\system32\BOOTVID.dll
    ACPI.sys
    \WINDOWS\system32\DRIVERS\WMILIB.SYS
    pci.sys
    isapnp.sys
    compbatt.sys
    \WINDOWS\system32\DRIVERS\BATTC.SYS
    pciide.sys
    \WINDOWS\system32\DRIVERS\PCIIDEX.SYS
    MountMgr.sys
    ftdisk.sys
    ACPIEC.sys
    \WINDOWS\system32\DRIVERS\OPRGHDLR.SYS
    PartMgr.sys
    VolSnap.sys
    atapi.sys
    disk.sys
    \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
    fltMgr.sys
    sr.sys
    KSecDD.sys
    Ntfs.sys
    NDIS.sys
    Mup.sys
    \SystemRoot\system32\DRIVERS\intelppm.sys
    \SystemRoot\system32\DRIVERS\CmBatt.sys
    \SystemRoot\system32\DRIVERS\igxpmp32.sys
    \SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
    \SystemRoot\system32\DRIVERS\HDAudBus.sys
    \SystemRoot\system32\DRIVERS\Rtenicxp.sys
    \SystemRoot\system32\DRIVERS\athw.sys
    \SystemRoot\system32\DRIVERS\usbuhci.sys
    \SystemRoot\system32\DRIVERS\USBPORT.SYS
    \SystemRoot\system32\DRIVERS\usbehci.sys
    \SystemRoot\system32\DRIVERS\i8042prt.sys
    \SystemRoot\system32\DRIVERS\DKbFltr.sys
    \SystemRoot\system32\DRIVERS\kbdclass.sys
    \SystemRoot\system32\DRIVERS\SynTP.sys
    \SystemRoot\system32\DRIVERS\USBD.SYS
    \SystemRoot\system32\DRIVERS\mouclass.sys
    \SystemRoot\system32\DRIVERS\wmiacpi.sys
    \SystemRoot\system32\DRIVERS\fsvga.sys
    \SystemRoot\system32\DRIVERS\audstub.sys
    \SystemRoot\system32\DRIVERS\rasl2tp.sys
    \SystemRoot\system32\DRIVERS\ndistapi.sys
    \SystemRoot\system32\DRIVERS\ndiswan.sys
    \SystemRoot\system32\DRIVERS\raspppoe.sys
    \SystemRoot\system32\DRIVERS\raspptp.sys
    \SystemRoot\system32\DRIVERS\TDI.SYS
    \SystemRoot\system32\DRIVERS\psched.sys
    \SystemRoot\system32\DRIVERS\msgpc.sys
    \SystemRoot\system32\DRIVERS\ptilink.sys
    \SystemRoot\system32\DRIVERS\raspti.sys
    \SystemRoot\system32\DRIVERS\termdd.sys
    \SystemRoot\system32\DRIVERS\swenum.sys
    \SystemRoot\system32\DRIVERS\ks.sys
    \SystemRoot\system32\DRIVERS\update.sys
    \SystemRoot\system32\DRIVERS\mssmbios.sys
    \SystemRoot\System32\Drivers\NDProxy.SYS
    \SystemRoot\system32\DRIVERS\usbhub.sys
    \SystemRoot\system32\drivers\RtkHDAud.sys
    \SystemRoot\system32\drivers\portcls.sys
    \SystemRoot\system32\drivers\drmk.sys
    \SystemRoot\System32\Drivers\Fs_Rec.SYS
    \SystemRoot\System32\Drivers\Null.SYS
    \SystemRoot\System32\Drivers\Beep.SYS
    \SystemRoot\System32\drivers\vga.sys
    \SystemRoot\System32\Drivers\mnmdd.SYS
    \SystemRoot\System32\DRIVERS\RDPCDD.sys
    \SystemRoot\System32\Drivers\Msfs.SYS
    \SystemRoot\System32\Drivers\Npfs.SYS
    \SystemRoot\system32\DRIVERS\rasacd.sys
    \SystemRoot\system32\DRIVERS\ipsec.sys
    \SystemRoot\system32\DRIVERS\tcpip.sys
    \SystemRoot\system32\DRIVERS\netbt.sys
    \SystemRoot\System32\drivers\afd.sys
    \SystemRoot\system32\DRIVERS\netbios.sys
    \SystemRoot\system32\DRIVERS\rdbss.sys
    \SystemRoot\system32\DRIVERS\mrxsmb.sys
    \SystemRoot\System32\Drivers\Fips.SYS
    \SystemRoot\system32\DRIVERS\ipnat.sys
    \SystemRoot\system32\DRIVERS\wanarp.sys
    \SystemRoot\System32\Drivers\M3000KNT.sys
    \SystemRoot\System32\Drivers\STREAM.SYS
    \SystemRoot\system32\DRIVERS\hidusb.sys
    \SystemRoot\system32\DRIVERS\HIDCLASS.SYS
    \SystemRoot\system32\DRIVERS\HIDPARSE.SYS
    \SystemRoot\system32\DRIVERS\mouhid.sys
    \SystemRoot\System32\Drivers\dump_atapi.sys
    \SystemRoot\System32\Drivers\dump_WMILIB.SYS
    \SystemRoot\System32\win32k.sys
    \SystemRoot\System32\drivers\Dxapi.sys
    \SystemRoot\System32\watchdog.sys
    \SystemRoot\System32\drivers\dxg.sys
    \SystemRoot\System32\drivers\dxgthk.sys
    \SystemRoot\System32\igxpgd32.dll
    \SystemRoot\System32\igxprd32.dll
    \SystemRoot\System32\igxpdv32.DLL
    \SystemRoot\System32\igxpdx32.DLL
    \??\C:\WINDOWS\system32\drivers\mbam.sys
    \SystemRoot\system32\DRIVERS\ndisuio.sys
    \SystemRoot\system32\DRIVERS\mrxdav.sys
    \SystemRoot\system32\drivers\wdmaud.sys
    \SystemRoot\system32\drivers\sysaudio.sys
    \SystemRoot\system32\DRIVERS\srv.sys
    \SystemRoot\System32\Drivers\HTTP.sys
    \SystemRoot\system32\drivers\kmixer.sys
    \SystemRoot\System32\Drivers\Fastfat.SYS
    \??\C:\Acer\Empowering Technology\eRecovery\int15.sys
    \??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
    \??\C:\WINDOWS\system32\drivers\mbamswissarmy.sys
    \WINDOWS\system32\ntdll.dll
    ----------- End -----------
    <<<1>>>
    Upper Device Name: \Device\Harddisk0\DR0
    Upper Device Object: 0xffffffff86367ab8
    Upper Device Driver Name: \Driver\Disk\
    Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-3\
    Lower Device Object: 0xffffffff863bad98
    Lower Device Driver Name: \Driver\atapi\
    Driver name found: atapi
    Initialization returned 0x0
    Load Function returned 0x0
    Downloaded database version: v2013.02.13.05
    Initializing...
    Done!
    <<<2>>>
    Device number: 0, partition: 2
    Physical Sector Size: 512
    Drive: 0, DevicePointer: 0xffffffff86367ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
    --------- Disk Stack ------
    DevicePointer: 0xffffffff8634db70, DeviceName: Unknown, DriverName: \Driver\PartMgr\
    DevicePointer: 0xffffffff86367ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
    DevicePointer: 0xffffffff863b99e8, DeviceName: \Device\0000005f\, DriverName: \Driver\ACPI\
    DevicePointer: 0xffffffff863bad98, DeviceName: \Device\Ide\IdeDeviceP0T0L0-3\, DriverName: \Driver\atapi\
    ------------ End ----------
    Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
    Upper DeviceData: 0xffffffffe25aa698, 0xffffffff86367ab8, 0xffffffff851df800
    Lower DeviceData: 0xffffffffe10b2b58, 0xffffffff863bad98, 0xffffffff852264d0
    <<<3>>>
    Volume: C:
    File system type: NTFS
    SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
    Scanning directory: C:\WINDOWS\system32\drivers...
    <<<2>>>
    Device number: 0, partition: 2
    <<<3>>>
    Volume: C:
    File system type: NTFS
    SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
    Done!
    Drive 0
    Scanning MBR on drive 0...
    Inspecting partition table:
    MBR Signature: 55AA
    Disk Signature: F031EC87

    Partition information:

    Partition 0 type is Other (0x12)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63 Numsec = 14329917

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 14329980 Numsec = 298246725
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    Disk Size: 160041885696 bytes
    Sector size: 512 bytes

    Scanning physical sectors of unpartitioned space on drive 0 (1-62-312561808-312581808)...
    Done!
    Performing system, memory and registry scan...
    Done!
    Scan finished
    =======================================

    Thank you!!
     
  24. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Create new restore point before proceeding with the next step....
    How to:
    - Windows 8: http://www.vikitech.com/11302/system-restore-windows-8
    - Windows 7: http://www.howtogeek.com/howto/3195/create-a-system-restore-point-in-windows-7/
    - Vista: http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/
    - XP: http://support.microsoft.com/kb/948247

    ============================

    Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      If the connection is not there use restore point you created prior to running Combofix.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try the following...

    Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Download Rkill (courtesy of BleepingComputer.com) to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
    iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

    Restart computer in safe mode

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    When the scan is done Notepad will open with rKill.txt log.
    NOTE. rKill.txt log will also be present on your desktop.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.
     
  25. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Still with me?
     


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