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Can't open DDS

Discussion in 'Virus and Malware Removal' started by alejoromero9, Aug 24, 2010.

Page 4 of 5

  1. Broni Malware Annihilator Posts: 39,360   +175

    I can't find your OTL log. Did you remove it?

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:


    netsvcs
    drivers32 /all
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\system32\*.wt
    %systemroot%\system32\*.ruy
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\system32\spool\prtprocs\w32x86\*.tmp
    %systemroot%\*. /mp /s
    /md5start
    /md5stop
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
    Broni, Sep 4, 2010
    #61

  2. alejoromero9 Newcomer, in training Posts: 51

    Posts

    As requested

    Attached Files:

    alejoromero9, Sep 4, 2010
    #62

  3. Broni Malware Annihilator Posts: 39,360   +175

    1. Are you still getting Winsock error, when using IE?

    2. Close IE.
    Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same slowness?

    3. Download and install Firefox. See, if it works better.

    4. As I said before, another 512MB of RAM would help a lot.

    5. Restart computer in Safe Mode with Networking and see, if things are faster.
    Broni, Sep 4, 2010
    #63

  4. alejoromero9 Newcomer, in training Posts: 51

    IE

    Broni:

    IE / Firefox are running faster. The thing is I can see webpages but those reated to e-mail (e.g. Yahoo, Hotmail).

    Could it has anything to do with Firewall/Norton? Sometimes I'm requested for plug-ins but then it prompts they were not found.

    Just for you to check, I'm attaching the diagnostic log I'm getting when trying to fix the issue from IE.

    I highly appreciate you patiente.

    Attached Files:

    alejoromero9, Sep 4, 2010
    #64

  5. Broni Malware Annihilator Posts: 39,360   +175

    When you did what? Restart in Safe Mode with Networking?
    Broni, Sep 4, 2010
    #65

  6. alejoromero9 Newcomer, in training Posts: 51

    Broni:

    In safe mode IE runs faster. Yet, I'm not able to get to yahoo, hotmail. Other pages work just fine.

    One thing: When I was loading this page prompts "Stack overflow at line 1519"

    Pls let me know next steps.

    Regards.
    alejoromero9, Sep 5, 2010
    #66
     

  7. Broni Malware Annihilator Posts: 39,360   +175

    Broni, Sep 5, 2010
    #67

  8. alejoromero9 Newcomer, in training Posts: 51

    Does not work

    Broni:

    It did not work. One thing I can say is that by resetting IE now I can get to the point within yahoo/hotmail where I'm asked for user/password. The "Internet can not connect to the server" sign does not appear any more.

    After introducing user/password IE stays with the status bar "waiting for http://hotmail.com... or wating for http://us.mc1200.mail.yahoo.... but does not loads.

    Don't know what to do. In the mean time, shoud I reinstall Norton?

    Thanks.
    alejoromero9, Sep 5, 2010
    #68

  9. alejoromero9 Newcomer, in training Posts: 51

    By the way, my other laptop does connect to yahoo through the same router.
    alejoromero9, Sep 5, 2010
    #69

  10. alejoromero9 Newcomer, in training Posts: 51

    one last thing. I can get to gmail
    alejoromero9, Sep 6, 2010
    #70

  11. Broni Malware Annihilator Posts: 39,360   +175

    Go Start>Run (Start search in Vista), type in:
    cmd
    Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

    In Command Prompt window, type in following commands, and hit Enter after each one:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    net stop "dns client"
    net start "dns client"


    Turn the computer off.

    On your router, you'll find a pinhole marked "Reset".
    Keep pushing the hole, using a pencil, or a paperclip until all lights briefly come off and on.
    Restart computer and check for issues.
    Broni, Sep 6, 2010
    #71

  12. alejoromero9 Newcomer, in training Posts: 51

    Norton

    Ok Thanks, I'll do it tomorrow. What about reinstalling Norton?

    Good night, and I'm really thankful for all you have done so far...
    alejoromero9, Sep 6, 2010
    #72

  13. Broni Malware Annihilator Posts: 39,360   +175

    One step at a time.
    Proceed with my last instructions first.
    If that won't help, we'll deal with Norton.
    Broni, Sep 6, 2010
    #73

  14. alejoromero9 Newcomer, in training Posts: 51

    Same situation, just that now my wireless connection is unprotected.

    Next steps pls.

    PS: My other laptop can connect to yahoo/hotmail
    alejoromero9, Sep 6, 2010
    #74

  15. Broni Malware Annihilator Posts: 39,360   +175

    Broni, Sep 6, 2010
    #75

  16. Broni Malware Annihilator Posts: 39,360   +175

    You have to enter router setup page and re-establish protection.
    Broni, Sep 6, 2010
    #76

  17. alejoromero9 Newcomer, in training Posts: 51

    Norton is uninstalled. I will re-establish protection. What's next with the issues to connect to yahoo/hotmail?
    alejoromero9, Sep 6, 2010
    #77

  18. Broni Malware Annihilator Posts: 39,360   +175

    Broni, Sep 6, 2010
    #78

  19. alejoromero9 Newcomer, in training Posts: 51

    Yes, I've tried both browsers. After logging in, in IE the page try to load but stays "wating" as I explained in quote #68.

    With Firefox prompts a message: "Cannot connect to login.yahoo.com. Cannot stablish a secure connection as the protocol has been desactivated"

    (Error Code: ssl_error_ssl_disabled)


    I'm downloading th antivirus and waiting for your directions.

    Thanks.
    alejoromero9, Sep 6, 2010
    #79

  20. Broni Malware Annihilator Posts: 39,360   +175

    Broni, Sep 6, 2010
    #80
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