[Closed] Cannot remove program

By Doctor Gallop
Sep 11, 2012
Topic Status:
Not open for further replies.
  1. Hello guys,
    I downloaded a freeware program to give it a try...did not like it....and when I went to uninstall it with Revo Uninstaller, I saw that the program was not even listed even though I used it once.
    I am running Windows XP and so I also tried using the Windows Add / Remove, but the program is just not listed as even being on my computer!
    I did find a folder for "ffdiaporama"....opened it and tried the uninstall in the folder but a pop up window [ attached image ] said it could not be uninstalled!
    Can some one please tell me how to get this thing off of my computer?
    I did run a Virus Scan and it found 7 "risky programs" which all had the same name of
    "c/ Peoples PC" which I had removed.
    Any advice would be appreciated.

    Link to that damn program.........http://ffdiaporama.tuxfamily.org/


    Untitled 2.jpg Untitled 1.jpg
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hello, and welcome to TechSpot.


    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    Information
    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

    Please review the 5-Step removal instructions and post the logs back here for my review.

    Also, include this scan:

    Download AdwCleaner by Xplode onto your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Search.
    • A logfile will automatically open after the scan has finished.
    • Please post the content of that logfile in your reply.
    • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.
  3. Doctor Gallop

    Doctor Gallop TechSpot Enthusiast Topic Starter Posts: 175

    DragonMaster Jay,

    Thank you so very much for your help, but after trying to follow those instructions....I realized how truly incompetent I am with computers.
    The main reason I consult this wonderful forum is because I "know nothing". Hell, I still type with one finger!
    I got as far as running the adware program from the link you included and this was the result that came back...

    # AdwCleaner v2.001 - Logfile created 09/11/2012 at 17:18:57
    # Updated 09/09/2012 by Xplode
    # Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
    # User : Compaq_Owner - YOUR-27E1513D96
    # Boot Mode : Normal
    # Running from : C:\Documents and Settings\Compaq_Owner\Local Settings\Temp\adwcleaner.exe
    # Option [Search]


    ***** [Services] *****


    ***** [Files / Folders] *****

    File Found : C:\user.js
    Folder Found : C:\Documents and Settings\Compaq_Owner\Application Data\Babylon
    Folder Found : C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Conduit
    Folder Found : C:\Program Files\Conduit

    ***** [Registry] *****

    Key Found : HKCU\Software\Headlight
    Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
    Key Found : HKCU\Software\SmartBar
    Key Found : HKCU\Software\Softonic
    Key Found : HKLM\Software\Conduit
    Key Found : HKU\S-1-5-21-1777554284-3279280256-807766391-1009\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
    Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]

    ***** [Internet Browsers] *****

    -\\ Internet Explorer v8.0.6001.18702

    [OK] Registry is clean.

    *************************

    AdwCleaner[R1].txt - [1654 octets] - [11/09/2012 17:18:57]

    ########## EOF - C:\AdwCleaner[R1].txt - [1714 octets] ##########
  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    That's okay. We all have our weaknesses. Just focus on your strengths. :)

    AdwCleaner Fix
    • Please close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with OK.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile in your reply.
    • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
    Please post the log.


    ComboFix

    Please download ComboFix[​IMG] by sUBs
    From BleepingComputer.com

    Please save the file to your Desktop, but rename it first to svchost.exe

    Important information about ComboFix

    Before the download:
    • Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
    • It is important to rename ComboFix before the download.
    • Please do not rename ComboFix to other names, but only the one indicated.
    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on svchost.exe & follow the prompts.
    • It will attempt to install the Recovery Console:
    • When ComboFix finishes, it will produce a report for you.
    • Please post the "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
  5. Doctor Gallop

    Doctor Gallop TechSpot Enthusiast Topic Starter Posts: 175

    DragonMaster Jay,

    Last night I tried keeping it simple [like my mind] and found the program folder...deleted everything in it and then the folder itself....restored my computer to two days before I downloaded this "ghost" program......and it now seems to be gone! I started up the computer this morning and there is no trace of it.
    I just ran Malwarebytes and it found nothing!

    But thank you very very much for all your trouble in trying to helping me. I really appreciate it all.
  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Okie dokie. Topic closed.
Topic Status:
Not open for further replies.


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