[Closed] Start menu virus

By TechMancer
Oct 16, 2012
  1. I have Windows XP, and I downloaded a program to convert WMA files to MP3 files. My anti-virus program (Symantec) detected a virus in the program. I uninstalled the program and did a virus scan to see if there was any leftovers. There was nothing detected. But about ten minutes later, I clicked on Microsoft Publisher on the start menu. Nothing happened. I right-clicked and clicked "open" and this came up: "Windows can not verify the installer. The computer might be in safe mode..." I did not have safe mode on, and I saw that none of the start menu programs were uninstalled. I could open the programs from everywhere else, just not the start menu. Any advice?
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    Hello, and welcome to TechSpot.

    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
    Please review the 5-Step removal instructions and post the logs back here for my review.

    Also, include this scan:

    Download AdwCleaner by Xplode onto your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • A logfile will automatically open after the scan has finished.
    • Please post the content of that logfile in your reply.
    • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.
  3. TechMancer

    TechMancer TS Member Topic Starter Posts: 56

    (y) Thanks! Worked first pop! (y)
  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    What did? *nerd*
  5. TechMancer

    TechMancer TS Member Topic Starter Posts: 56

    Your AdwCleaner recommendation. Had no more trouble after that!
  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    So, you don't need help anymore? Is that what you mean? Sorry if I misunderstood...
  7. TechMancer

    TechMancer TS Member Topic Starter Posts: 56

    Yes, I don't need more assistance. Thanks for your help!
  8. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    Okay. Topic closed.
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