Solved Computer is really slow.

[Jay Pfoutz]

What browser?

 

[Konishi]

Firefox

 

[Jay Pfoutz]

Have you recently upgraded to the latest version or tried to reinstall?

 

[Konishi]

Yeah, but it seems not worked so well

 

[Jay Pfoutz]

Another version has been released. Please update to it, and let me know if problems resolve:
To update it now, click the Firefox button in the top left > Help > About Firefox > Check for Updates.

 

[Konishi]

It already updated. The mesage who show in "about firefox" is "Firefox is up to date" and there's no "check for updates" button or link.

I thinking about format my computer, but I not sure if it's ok, since I'm not we're not really sure if the computer is clean.

 

[Jay Pfoutz]

Your choice to format. It's seemed to be clean for awhile now.

• Open Start > type Run, hit Enter...and then enter the following exactly: %APPDATA%\Mozilla\Firefox\Profiles then press OK.
• You will see an eight-character folder, which is your Firefox profile. (xxxxxxxx.default) (x=random character)
• Right-click on that folder and select Copy. Then, go to My Documents and right-click and select Paste. (If we make an error, at least the data for your current Firefox profile will be backed up, so it can be safely restored.)
• Go to Start > Run. Enter the following: firefox.exe -ProfileManager and then press OK.
• To start the Create Profile Wizard, click Create Profile... in the Profile Manager.
• Click Next and enter the name of the profile. Use a profile name that is descriptive, such as your personal name. This name is not exposed on the Internet.
• You can also choose where to store the profile, which is useful if you plan on exporting your data and settings to another computer or setup in the future. To choose its storage location on your system, click Choose Folder....
• Note: If you choose a custom location for the profile, store it in a new or clean folder. When you choose to remove the profile, all contents stored in the same folder are removed.
• To create the new profile, click Finish.
• The new profile is displayed in the Profile Manager.
• Lastly. Choose the New Profile and click Start Firefox. If you do not want it to prompt you, then click Don't Ask at Startup.

Please let me know if this worked or not.

 

[Konishi]

It seems better now

 

[Jay Pfoutz]

Good! Glad to hear.

This topic is marked solved. If you need further help, feel free to start a new topic.