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[Solved] Computer says: hard drive clusters partly damaged! Please help..

Discussion in 'Virus and Malware Removal' started by crystin, Jan 11, 2012.

Page 3 of 3

  1. Broni Malware Annihilator

    Yes, run it from safe mode.
    Broni, Jan 18, 2012
    #41

  2. Broni Malware Annihilator

    Still with me?
    Broni, Jan 23, 2012
    #42

  3. crystin Newcomer, in training

    Had a bad snow storm and was stuck at my house for several days (I am working on the computer at my parent's house), so I'm just now able to get back over here to finish up...

    *TFC: I am having trouble getting it to work whether in normal or safe mode.

    I skipped that step and ran the last scan and no log was produced...YAY!

    Should I be doing anything else, or are we finally good to go???

    Thanks again for all of your help...sorry it took so long to get back to you this time...

    :)
    Crystin
    crystin, Jan 23, 2012
    #43

  4. Broni Malware Annihilator

    Instead of TFC....

    Download ATF Cleaner by Atribune.

    Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Unselect Cookies.
    Click the Empty Selected button.

    If you use Firefox browser
    Click Firefox at the top and choose: Select All
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Unselect Cookies.
    Click the Empty Selected button.

    If you use Opera browser
    Click Opera at the top and choose: Select All
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Unselect Cookies.
    Click the Empty Selected button.

    Click Exit on the Main menu to close the program.

    ============================================================

    Uninstall Java(TM) 6 Update 7

    ==========================================================

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
    Broni, Jan 23, 2012
    #44

  5. crystin Newcomer, in training

    Attempted running TFC in safe mode one more time...SUCCESS! I'm not sure what made it work this time, but it did and I have pasted the log below. yay!

    Getting user folders.

    Stopping running processes.

    Emptying Temp folders.


    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 66016 bytes
    ->Temporary Internet Files folder emptied: 16786 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Owner
    ->Temp folder emptied: 21066325 bytes
    ->Temporary Internet Files folder emptied: 345611076 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 21149 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 834131 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 64639 bytes

    Emptying RecycleBin. Do not interrupt.

    RecycleBin emptied: 803 bytes
    Process complete!

    Total Files Cleaned = 351.00 mb
    crystin, Jan 23, 2012
    #45

  6. Broni Malware Annihilator

    Very well :)
    Read my previous reply.
    Broni, Jan 23, 2012
    #46

  7. crystin Newcomer, in training

    For Uninstall Java(TM) 6 Update 7:

    I don't see that except one, I see Java(TM) Update 30

    How should I proceed for that one???
    crystin, Jan 23, 2012
    #47

  8. Broni Malware Annihilator

    Skip that step.
    Broni, Jan 23, 2012
    #48

  9. crystin Newcomer, in training

    will do....thanks...
    crystin, Jan 23, 2012
    #49

  10. crystin Newcomer, in training

    Had to run OTL in safe mode...just for my own curiousity and knowledge, I'm curious why some programs won't work in 'normal' mode, but will in 'safe' mode...what's the difference??

    Here is the OTL log:

    All processes killed
    Error: Unable to interpret <Code:> in the current context!
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 66016 bytes
    ->Temporary Internet Files folder emptied: 16786 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Owner
    ->Temp folder emptied: 30839 bytes
    ->Temporary Internet Files folder emptied: 1078086 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 689 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 5132 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 43928 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 1.00 mb


    [EMPTYFLASH]

    User: Administrator
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    User: Owner
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: Administrator
    ->Java cache emptied: 0 bytes

    User: All Users

    User: Default User

    User: LocalService

    User: NetworkService

    User: Owner
    ->Java cache emptied: 0 bytes

    Total Java Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.31.0 log created on 01232012_201748

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
    crystin, Jan 23, 2012
    #50

  11. Broni Malware Annihilator

    In normal mode some running programs may be interfering.

    Whenever ready....
    Broni, Jan 24, 2012
    #51

  12. crystin Newcomer, in training

    I have a quick question for you:

    My sister has had the same thing happen to her laptop. She told me that she re-set or restored her computer to a few days before it happened and everything is "back to normal." She uses no anti-virus programs. Now she has downloaded Norton (our ISP provides it to its clients for free).

    I am wondering if she truly took care of the problem? With all of the work we have done and how many hours we have into it, I just can't really believe that it is that 'simple' to fix? I also think that Norton can't catch everything. She told me she did a scan and it found three viruses, but she didn't know what type they were when I asked her.

    Anyway, do you think she was able to correct the issue? Is Norton good enough to catch everything (I don't think so)? I'm not going to tell her your response...she has her own methods...I'm just curious for my own information.

    Thanks!
    crystin, Jan 24, 2012
    #52

  13. crystin Newcomer, in training

    Computer is working pretty good! :)

    Something caused the hyperlinks in emails in outlook express to quit working. Internet Explorer would open, but fail to load the link. I was able to figure out the problem, but unsure of the cause.

    Sometimes when I'm running the programs and switching between normal mode and safe mode, the computer can act rather slow, but when using the computer "normally" it is working great!!!

    I just finished updating the updates for windows and am working on installing WOT.

    I'm very happy to have this almost completely fixed! When it first happened I wasn't really sure what to think...thanks again for all your help!

    :)Crystin and family
    crystin, Jan 24, 2012
    #53

  14. Broni Malware Annihilator

    System restore will NOT cure an infection. It'll say "Hello" sooner or later.

    Good luck and stay safe :)
    Broni, Jan 24, 2012
    #54
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