TechSpot

Damn sirefef!!!

By tricky13
Jul 30, 2012
  1. Hi guys

    I noticed that my BT netprotect anti virus kept turning itself off and with a bit of investigating noticed my windows update is not working and I cant get it to come back on. I have used malearebytes to get rid of some stuff but I think they keep coming back. At one point I did download mse but it kept rebooting my computer after 1 minute.

    Running 32bit vista sp2 and I have attached a log file for you.

    Help to sort this all out would be great.
     

    Attached Files:

  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Hello, and welcome to TechSpot.


    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    Information
    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
    Download Farbar Recovery Scan Tool and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
      • Startup Repair
        System Restore
        Windows Complete PC Restore
        Windows Memory Diagnostic Tool
        Command Prompt
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to the disclaimer.
    • Place a check next to List Drivers MD5 as well as the default check marks that are already there
    • Press Scan button.
    • type exit and reboot the computer normally
    • FRST will make a log (FRST.txt) on the flash drive, please copy and paste the log in your reply.

    Additional FRST Scan

    Once again, please boot to the System Recovery Options and run FRST, as done previously.

    Type the following text in the blank box after Search:

    services.exe

    Click: Search file(s)

    [​IMG]

    When done searching, FRST makes a log, Search.txt, on the C:\ drive.

    Please provide the Search.txt in your reply along with the first log from FRST.
     
  3. tricky13

    tricky13 TS Rookie Topic Starter

    Thanks for helping me.

    sorry its abit of a late reply its been a bit hectic.

    here is what you have asked for.
    Hope this is what you need.

    thanks
     

    Attached Files:

  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Not a problem...

    FRST Fixlist

    Please run the following:

    Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt

    NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

    Now, please enter System Recovery Options then select Command Prompt.

    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

    Now restart, let it boot normally and tell me how it went.
     
  5. tricky13

    tricky13 TS Rookie Topic Starter

    ok here it is. not to sure if anything happened really? bit confused?
     

    Attached Files:

  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Will your computer stay on past one minute? If not, then try the fix again please.
     
  7. tricky13

    tricky13 TS Rookie Topic Starter

    sorry I might not explained myself in my first post very well ill list what has happened in order.

    1. Had BT netprotect plus and it kept coming up with firewall was not working and anti-virus wasnt.
    2. kept uninstalling it and reinstalling it but same thing kept happening.
    3. noticed windows update was not working and could not get windows defender and things working.
    4. installed mse instead and it kept picking up errors and shutting down the pc after a minute
    5. managed to get round the minute problem and unistall mse
    6. ran malware bytes and deleted some problems that came up but think they keep coming back.
    7. still have no firewall, anti virus or windows update.
    The fix did seem to fix a problem that had just started when trying to put my pc into hibernate tho :).

    hope this makes things abit clearer
     
  8. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    ComboFix

    Please download ComboFix[​IMG] by sUBs
    From BleepingComputer.com

    Please save the file to your Desktop, but rename it first to svchost.exe

    Important information about ComboFix

    Before the download:
    • Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
    • It is important to rename ComboFix before the download.
    • Please do not rename ComboFix to other names, but only the one indicated.
    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on svchost.exe & follow the prompts.
    • It will attempt to install the Recovery Console:
    • When ComboFix finishes, it will produce a report for you.
    • Please post the "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.
     
  9. tricky13

    tricky13 TS Rookie Topic Starter

    here we go
     

    Attached Files:

  10. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    If you're not logged in as an administrator of the computer, some of these fixes will not work!

    There may be another driver infected...

    Please download and run TDSSKiller to your desktop as outlined below:

    Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    For Windows XP, double-click to start.
    For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.


    [​IMG]

    -------------------------

    Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

    [​IMG]

    ------------------------

    Click the Start Scan button.

    [​IMG]

    -----------------------

    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue


    [​IMG]

    ----------------------

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.


    [​IMG]


    --------------------

    A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.
    Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

    -------------------

    Here's a summary of what to do if you would like to print it out:

    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
     
  11. tricky13

    tricky13 TS Rookie Topic Starter

    I am the only user on the pc so I am the administrator but I could re run combofix and right click on 'run as administrator'?
    here is my new log.
    thanks again for helping.
     

    Attached Files:

  12. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Please download aswMBR from here

    • Save aswMBR.exe to your Desktop
    • Double click aswMBR.exe to run it
    • Click the Scan button to start the scan as illustrated below

    [​IMG]

    Note: Do not take action against any **Rootkit** entries until I have reviewed the log. Often there are false positives

    • Once the scan finishes click Save log to save the log to your Desktop
      [​IMG]
    • Copy and paste the contents of aswMBR.txt back here for review
     
  13. tricky13

    tricky13 TS Rookie Topic Starter

    I also did a combofix scan again and right clicked run as administrator. also I think when I ran it last time I think it come up about a driver error. But it ran ok this time. the first aswMBR log file is when I firsted tried to run it and it kept failing because of a driver. I ran Combofix with run as admin and then it worked.
     

    Attached Files:

  14. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    ComboFix Script

    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Open notepad and copy/paste the text in the codebox below into it:
    • Save this as CFScript.txt, in the same location as ComboFix.exe

      [​IMG]
    • Referring to the picture above, drag CFScript into ComboFix.exe
    • When finished, it shall produce a log for you at C:\ComboFix.txt
    • Please post the contents of the log in your next reply.
     
  15. tricky13

    tricky13 TS Rookie Topic Starter

    hi
    I have windows update and defender and firewall back!! yay!! thank you

    Should I still do what you have done above? is there anything else you recommend doing?
     
  16. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Please run the CFScript, if you haven't already. Post the newest log from ComboFix, which should be at c:\combofix.txt.

    Then, do the following to check for remnants...

    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install
    • Click Start
    • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, you may close the window
    • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
    • Copy and paste that log as a reply to this topic
     
  17. tricky13

    tricky13 TS Rookie Topic Starter

    on the scan it picked up 4 threats. should I delete them from quarantine?
     

    Attached Files:

  18. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Yes...

    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death
     
  19. tricky13

    tricky13 TS Rookie Topic Starter

    no I think its all sorted. the only thing I have noticed is its slower going into hibernate? maybe its just me.

    thanks for your help. its been great.
     
  20. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Let's do another check here...

    Kaspersky Security Scan (KSS)

    The Kaspersky Security Scan is a scanning only tool, that searches for active infections such as rootkits, trojans, viruses, etc.

    Please download the Kaspersky Security Scan from Kaspersky's Official Link and save it to your Desktop.

    • Double-click on the downloaded item. It will quickly download the latest version of KSS and then launch the installer. Please navigate through the installer.
    • After it finishes install, it will place an icon on your Desktop and launch itself.
    • In the Kaspersky Security Scan interface, choose the quick scan button at the bottom (the left magnifying glass).
    • Once it finishes, it will show the report. Click on the Details button, and it will launch a HTML page.
    • You have two options - either A. Upload the HTML report here, file located at { C:/ProgramData/Kaspersky%20Lab/KSS2/DataRoot/HtmlReport/index.html } (Copy and paste the file path into the Address box in the Upload window), or B. Copy and paste all of the results in your next reply.
     
  21. tricky13

    tricky13 TS Rookie Topic Starter

    [​IMG]
    [​IMG]
    Detailed report

    Problems found

    System protection (1)

    Anti-virus is not installed.

    Malware (0)


    Vulnerabilities (0)


    Other issues (11)

    1. "Autorun from hard drives is allowed"
    2. "Autorun from network drives is enabled"
    3. "CD/DVD autorun is enabled"
    4. "Removable media autorun is enabled"
    5. "Microsoft Internet Explorer: clear history of typed URLs"
    6. "Microsoft Internet Explorer - disable caching data received via protected channel"
    7. "Microsoft Internet Explorer: disable sending error reports"
    8. "Microsoft Internet Explorer: clear the list of trusted domains"
    9. "Microsoft Internet Explorer: clear list of pop-up blocker exceptions"
    10. "Microsoft Internet Explorer: enable cache autocleanup on browser closing"
    11. "Microsoft Internet Explorer: start page reset"
     
  22. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Okay. Should be fine. Once we clean up, hibernate should speed a bit...

    Clean up System Restore

    Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

    To manually create a new Restore Point
    • Go to Control Panel and select System and Maintenance
    • Select System
    • On the left select Advance System Settings and accept the warning if you get one
    • Select System Protection Tab
    • Select Create at the bottom
    • Type in a name I.e. Clean
    • Select Create
    Now we can purge the infected ones
    • Go back to the System and Maintenance page
    • Select Performance Information and Tools
    • On the left select Open Disk Cleanup
    • Select Files from all users and accept the warning if you get one
    • In the drop down box select your main drive I.e. C
    • For a few moments the system will make some calculations:
      [​IMG]
    • Select the More Options tab
      [​IMG]
    • In the System Restore and Shadow Backups select Clean up
      [​IMG]
    • Select Delete on the pop up
    • Select OK
    • Select Delete

    Run OTC to remove our tools

    To remove all of the tools we used and the files and folders they created, please do the following:
    Please download OTC.exe by OldTimer:
    • Save it to your Desktop.
    • Double click OTC.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    Purge old temporary files

    Download CCleaner Slim and save it to your Desktop - Alternate download link

    When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
    Follow the prompts to install the program.

    * Double-click the CCleaner shortcut on the desktop to start the program.
    * Click on the Options block on the left, then choose Cookies.
    * Under Cookies to Delete, highlight any cookies you would like to retain permanently
    * Click the right arrow > to move them to the Cookies to Keep window.
    * Go into Options > Advanced & uncheck Only delete files in Windows Temp folders older than 48 hours
    * Click Cleaner on the left then Run Cleaner on the right to run the program.
    * Important: Make sure that ALL browser windows are closed before selecting Run Cleaner

    Caution: Only use the Registry feature if you are very familiar with the registry.
    Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.

    Security Check

    Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    Tell me in your next reply, if you have completed these tasks:
    • Cleaned System Restore
    • Ran OTC
    • Ran CCleaner
    • Ran Security Check
    Also, let me know how your computer is running, and don't forget to post the contents of the Security Check log.
     
  23. tricky13

    tricky13 TS Rookie Topic Starter

    have done all of the checks and posted below is the notepad text.
    just so you know I did have a blue screen a couple of days ago. is there an anti virus you recommend or should I download mse or redownload bt netprotect plus?

    Results of screen317's Security Check version 0.99.46
    Windows Vista Service Pack 2 x86 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Out of date HijackThis installed!
    Malwarebytes Anti-Malware version 1.62.0.1300
    HijackThis 2.0.2
    CCleaner
    JavaFX 2.1.1
    Java(TM) 6 Update 23
    Java(TM) 7 Update 5
    Java 2 Runtime Environment, SE v1.4.1
    Java version out of Date!
    Adobe Reader 9 Adobe Reader out of Date!
    ````````Process Check: objlist.exe by Laurent````````
    Kaspersky Lab Kaspersky Security Scan 2.0 kss.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 11 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
    ````````````````````End of Log``````````````````````
     
  24. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Your choice on the antivirus. MSE would probably be better. I do know much better antivirus programs. See my prevention tips below these updates for more information...

    Adobe Reader Update!

    Please download the newest version of Adobe Acrobat Reader from Adobe.com

    Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
    Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
    Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

    Once old versions are gone, please install the newest version.

    Java Update!

    Please download the newest version of Java from Java.com.

    Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
    Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
    Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

    Once old versions are gone, please install the newest version.

    Read more about Java exploit problems

    Personal Tips on Preventing Malware

    See this page for more info about malware and prevention.

    Read more about "FAQ: How did Sirefef or ZeroAccess Infect You?"

    Any other questions before I mark this topic solved?
     
  25. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Topic marked solved. √
     
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