New Request For Help
About 4 years ago I bought a new Dell Inspiron 8000 as a gift for my grandson when he graduated from high school. A few months ago I learned that he had quit using the computer because it "wouldn't work" I recently volunteered to troubleshoot the problem to see if I could get his computer going again.
Powered up the computer - got a white screen with this message:
"This computer system, J8J6K01-595B, is protected by a password authentication system. You cannot access the data on the computer without the correct password.
Service Tag: J8J6K01
Express Service Code: 41874812353"
Of course the grandson does not remember the password.
Contacted Dell Customer "Service" to get the master BIOS password. (What a circus that was!) Finally, Dell provided this password:
Z4Q2PGHX
Tried it and it didn't work. Then they provided another:
0PUH5SUS
It didn't work either. Then they advised that since neither worked, the motherboard had gone bad and must be replaced. I am very skeptical of Dell's diagnosis.
Rustam, should one of those passwords have worked if the motherboard is not bad?
In the event that the motherboard is bad, does replacing it involve merely unplugging the bad board and plugging a good one in?
All pertinent suggestions and information will be greatly appreciated.
Thanks!
About 4 years ago I bought a new Dell Inspiron 8000 as a gift for my grandson when he graduated from high school. A few months ago I learned that he had quit using the computer because it "wouldn't work" I recently volunteered to troubleshoot the problem to see if I could get his computer going again.
Powered up the computer - got a white screen with this message:
"This computer system, J8J6K01-595B, is protected by a password authentication system. You cannot access the data on the computer without the correct password.
Service Tag: J8J6K01
Express Service Code: 41874812353"
Of course the grandson does not remember the password.
Contacted Dell Customer "Service" to get the master BIOS password. (What a circus that was!) Finally, Dell provided this password:
Z4Q2PGHX
Tried it and it didn't work. Then they provided another:
0PUH5SUS
It didn't work either. Then they advised that since neither worked, the motherboard had gone bad and must be replaced. I am very skeptical of Dell's diagnosis.
Rustam, should one of those passwords have worked if the motherboard is not bad?
In the event that the motherboard is bad, does replacing it involve merely unplugging the bad board and plugging a good one in?
All pertinent suggestions and information will be greatly appreciated.
Thanks!