TechSpot

Dell Laptop running v slow. Have run updated 8 step removal

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By northstar
Jan 30, 2011
Topic Status:
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  1. I very much appreciated your help with my old Dell tower and now same problem with my laptop. So would be very grateful for any help you can give.

    This time I have run through your updated 8 steps already and have the logs as follows:.
    Malwarebytes Antimalware log
    GMER log
    DDS.txt and Attach.txt
    Hijackthis

    1) Malwarebytes Antimalware log
    Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org

    Database version: 5639

    Windows 6.1.7600
    Internet Explorer 8.0.7600.16385

    30/01/2011 14:40:50
    mbam-log-2011-01-30 (14-40-50).txt

    Scan type: Full scan (C:\|D:\|)
    Objects scanned: 524833
    Time elapsed: 2 hour(s), 47 minute(s), 48 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\program files (x86)\Creative\ALchemy\ALchemy.exe (Adware.Loudmo) -> Quarantined and deleted successfully.

    2) GMER log:
    Empty log generated as there were no issues.

    3)DDS.txt and Attach.txt:
    The instructions within DDS were to zip the logs to upload and so the logs are attached.
     

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ======================================================================

    Please, read here: http://www.techspot.com/vb/topic154928.html
     
  3. northstar

    northstar TS Rookie Topic Starter

    Update

    I should have added the sytem details and the Hijackthis log.

    System Information report written at: 01/30/11 19:44:25
    [System Summary]

    Item Value
    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer Dell Inc.
    System Model Studio 1558
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, 1600 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date Dell Inc. A04, 11/03/2010
    SMBIOS Version 2.6
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United Kingdom
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.93 GB
    Available Physical Memory 2.31 GB
    Total Virtual Memory 7.87 GB
    Available Virtual Memory 5.90 GB
    Page File Space 3.93 GB
    Page File C:\pagefile.sys

    [HJT log removed - Broni]
     
  4. Broni

    Broni Malware Annihilator Posts: 46,860   +254

  5. northstar

    northstar TS Rookie Topic Starter

    Thanks for letting me know the new log posting rule. The two DDS logs are as follows:

    1. DDS.txt

    DDS (Ver_10-12-12.02) - NTFS_AMD64
    Run by Dad at 17:37:52.30 on 30/01/2011
    Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_23
    Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.4029.2037 [GMT 0:00]

    AV: Kaspersky Internet Security *Disabled/Outdated* {56547CC9-C9B2-849D-8FEF-A496150D6A06}
    AV: Kaspersky Internet Security *Enabled/Updated* {AE1D740B-8F0F-D137-211D-873D44B3F4AE}
    SP: Kaspersky Internet Security *Enabled/Updated* {157C95EF-A935-DEB9-1BAD-BC4F3F34BE13}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Kaspersky Internet Security *Disabled/Outdated* {ED359D2D-EF88-8B13-B55F-9FE46E8A20BB}
    FW: Kaspersky Internet Security *Enabled* {9626F52E-C560-D06F-0A42-2E08BA60B3D5}
    FW: Kaspersky Internet Security *Disabled* {6E6FFDEC-83DD-85C5-A4B0-0DA3EBDE2D7D}

    ============== Running Processes ===============

    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    c:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_42d83e1760b1e973\STacSV64.exe
    C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Program Files\Dell\DellDock\DockLogin.exe
    C:\Program Files\WTouch\WTouchService.exe
    C:\Windows\system32\atieclxx.exe
    C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
    C:\Windows\system32\WLANExt.exe
    C:\Windows\system32\conhost.exe
    C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\System32\svchost.exe -k NetworkService
    C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_42d83e1760b1e973\AESTSr64.exe
    C:\Windows\SysWOW64\svchost.exe -k Akamai
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    C:\Program Files (x86)\STMicroelectronics\Accelerometer\InstallFilterService.exe
    c:\Program Files (x86)\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
    C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\system32\Pen_Tablet.exe
    C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files (x86)\Trusteer\Rapport\bin\RapportLaunService64.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\WTablet\Pen_TabletUser.exe
    C:\Windows\system32\Pen_Tablet.exe
    C:\Program Files (x86)\Trusteer\Rapport\bin\RapportService.exe
    C:\Program Files\WTouch\WTouchUser.exe
    C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\STService.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\IDT\WDM\sttray64.exe
    C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files (x86)\STMicroelectronics\Accelerometer\FF_Protection.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe
    C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
    C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayAlert.exe
    C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
    C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
    c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
    C:\Windows\system32\wuauclt.exe
    C:\Windows\system32\svchost.exe -k SDRSVC
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\x64\klwtblfs.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10h_ActiveX.exe
    C:\Windows\System32\svchost.exe -k swprv
    C:\Users\Dad\Downloads\dds.scr
    C:\Windows\system32\conhost.exe
    C:\Windows\system32\wbem\wmiprvse.exe

    ============== Pseudo HJT Report ===============

    uSearch Page = hxxp://www.google.com
    uStart Page = hxxp://www.google.co.uk/
    uSearch Bar = hxxp://www.google.com/ie
    uDefault_Search_URL = hxxp://www.google.com/ie
    uInternet Settings,ProxyOverride = *.local
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    mWinlogon: Userinit=userinit.exe,
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: FAIESSOHelper Class: {a2f122da-055f-4df7-8f24-7354dbdba85b} - c:\Program Files (x86)\Sensible Vision\Fast Access\FAIESSO.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
    BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
    uRun: [TomTomHOME.exe] "C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe"
    mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [FATrayAlert] c:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe
    mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
    mRun: [FAStartup]
    mRun: [VolPanel] "C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe" /r
    mRun: [UpdReg] C:\Windows\UpdReg.EXE
    mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
    mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    mRun: [avp] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe"
    mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    mRun: [NWEReboot]
    mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
    mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    mRun: [<NO NAME>]
    mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    mRun: [Adobe_ID0ENQBO] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
    mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [ArcSoft Connection Service] C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
    StartupFolder: C:\Users\Dad\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\AUTOST~1.LNK - C:\Program Files (x86)\WinTV\Ir.exe
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: Add to Anti-Banner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
    IE: Add to Google Photos Screensa&ver - C:\Windows\system32\GPhotos.scr/200
    IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
    IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
    DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
    DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
    DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
    Notify: FastAccess - c:\Program Files (x86)\Sensible Vision\Fast Access\FALogNot.dll
    AppInit_DLLs: C:\PROGRA~2\KASPER~1\KASPER~2\mzvkbd3.dll, C:\PROGRA~2\KASPER~1\KASPER~2\sbhook.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    LSA: Notification Packages = scecli FAPassSync
    BHO-X64: IEVkbdBHO Class: {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\x64\ievkbd.dll
    BHO-X64: IEVkbdBHO - No File
    BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    BHO-X64: FilterBHO Class: {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\x64\klwtbbho.dll
    BHO-X64: link filter bho - No File
    TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
    TB-X64: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
    mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    mRun-x64: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
    mRun-x64: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe
    mRun-x64: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
    mRun-x64: [FreeFallProtection] C:\Program Files (x86)\STMicroelectronics\Accelerometer\FF_Protection.exe
    mRun-x64: [RunDLLEntry] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\AmbRunE.dll,RunDLLEntry
    mRun-x64: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    AppInit_DLLs-X64: C:\PROGRA~2\KASPER~1\KASPER~2\x64\sbhook64.dll,C:\PROGRA~2\KASPER~1\KASPER~2\x64\kloehk.dll

    ================= FIREFOX ===================

    FF - ProfilePath - C:\Users\Dad\AppData\Roaming\Mozilla\Firefox\Profiles\l8w54zzt.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
    FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\linkfilter@kaspersky.ru\components\KavLinkFilter.dll
    FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\TabletPlugins\npwacom.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: Kaspersky URL Advisor: linkfilter@kaspersky.ru - C:\Program Files (x86)\Mozilla Firefox\extensions\linkfilter@kaspersky.ru
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}

    ============= SERVICES / DRIVERS ===============

    R0 KLBG;Kaspersky Lab Boot Guard Driver;C:\Windows\System32\drivers\klbg.sys [2009-10-14 40464]
    R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-3-17 55280]
    R0 stdflt;Disk Filter Driver for Accelerometer;C:\Windows\System32\drivers\stdflt.sys [2010-3-17 18792]
    R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;C:\Windows\System32\drivers\klim6.sys [2008-7-9 27152]
    R1 RapportKE64;RapportKE64;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportKE64.sys [2010-10-3 63472]
    R1 RapportPG64;RapportPG64;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportPG64.sys [2010-10-3 56816]
    R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-14 59904]
    R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_42d83e1760b1e973\AESTSr64.exe [2010-2-1 89600]
    R2 Akamai;Akamai NetSession Interface;C:\Windows\System32\svchost.exe -k Akamai [2009-7-13 27136]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-2-1 202752]
    R2 AVP;Kaspersky Internet Security;C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe [2009-10-20 340520]
    R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
    R2 FAService;FAService;C:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe [2009-6-24 2368776]
    R2 InstallFilterService;FF Install Filter Service;C:\Program Files (x86)\STMicroelectronics\Accelerometer\InstallFilterService.exe [2010-3-17 60928]
    R2 RapportMgmtService;Rapport Management Service;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2010-10-3 767208]
    R2 rimspci;rimspci;C:\Windows\System32\drivers\rimspe64.sys [2010-2-1 60416]
    R2 risdpcie;risdpcie;C:\Windows\System32\drivers\risdpe64.sys [2010-2-1 80896]
    R2 rixdpcie;rixdpcie;C:\Windows\System32\drivers\rixdpe64.sys [2010-2-1 55808]
    R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-3-17 689472]
    R2 TabletServicePen;TabletServicePen;C:\Windows\System32\Pen_Tablet.exe [2010-6-12 5556520]
    R2 TomTomHOMEService;TomTomHOMEService;C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe [2010-6-24 92008]
    R2 WTouchService;WTouch Service;C:\Program Files\WTouch\WTouchService.exe [2010-6-12 127784]
    R3 Acceler;Accelerometer Service;C:\Windows\System32\drivers\Acceler.sys [2010-2-1 23912]
    R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-3-17 172704]
    R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-2-1 56344]
    R3 klmouflt;Kaspersky Lab KLMOUFLT;C:\Windows\System32\drivers\klmouflt.sys [2009-10-2 21008]
    R3 RapportLaunService;Rapport Launching Service;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportLaunService64.exe [2010-10-3 526320]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-3-4 346144]
    R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\System32\drivers\vwifimp.sys [2009-7-14 17920]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S3 Adobe Version Cue CS4;Adobe Version Cue CS4;C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe [2008-8-15 284016]
    S3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2010-3-17 79360]
    S3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2010-3-17 79360]
    S3 FACAP;facap, FastAccess Video Capture;C:\Windows\System32\drivers\facap.sys [2008-9-25 238848]
    S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2010-5-29 1038088]
    S3 hcwhdpvr;Hauppauge HD PVR Capture Device;C:\Windows\System32\drivers\hcwhdpvr.sys [2010-12-25 189952]
    S3 Sound Blaster X-Fi MB Licensing Service;Sound Blaster X-Fi MB Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\XMBLicensing.exe [2010-3-17 79360]
    S3 SwitchBoard;SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2010-9-28 51712]
    S3 wacmoumonitor;Wacom Mode Helper;C:\Windows\System32\drivers\wacmoumonitor.sys [2010-6-12 18216]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-5-24 1255736]
    S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;C:\Program Files (x86)\Microsoft SQL Server\100\Shared\sqladhlp.exe [2008-7-10 47128]
    S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\SQLAGENT.EXE [2008-7-10 369688]

    =============== Created Last 30 ================

    2011-01-30 11:18:33 -------- d-----w- C:\Users\Dad\AppData\Roaming\Malwarebytes
    2011-01-30 11:18:03 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
    2011-01-30 11:18:02 -------- d-----w- C:\PROGRA~3\Malwarebytes
    2011-01-30 11:17:57 24152 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2011-01-30 11:17:56 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2011-01-30 11:10:04 -------- d-sh--w- C:\$RECYCLE.BIN
    2011-01-30 11:08:22 -------- d-----w- C:\Windows\SysWow64\wbem\Logs
    2011-01-28 18:06:20 7844688 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{F3C9C7F6-9ACC-4039-9D5B-63D000C22A68}\mpengine.dll
    2011-01-12 17:21:12 720896 ----a-w- C:\Windows\System32\odbc32.dll
    2011-01-12 17:21:12 573440 ----a-w- C:\Windows\SysWow64\odbc32.dll
    2011-01-12 17:21:12 1425408 ----a-w- C:\Program Files\Common Files\System\ado\msado15.dll
    2011-01-12 17:21:11 495616 ----a-w- C:\Program Files\Common Files\System\ado\msadox.dll
    2011-01-12 17:21:11 466944 ----a-w- C:\Program Files\Common Files\System\ado\msadomd.dll
    2011-01-12 17:21:11 258048 ----a-w- C:\Program Files\Common Files\System\msadc\msadco.dll
    2011-01-12 17:21:10 987136 ----a-w- C:\Program Files (x86)\Common Files\System\ado\msado15.dll
    2011-01-12 17:21:10 372736 ----a-w- C:\Program Files (x86)\Common Files\System\ado\msadox.dll
    2011-01-12 17:21:10 352256 ----a-w- C:\Program Files (x86)\Common Files\System\ado\msadomd.dll
    2011-01-12 17:21:10 208896 ----a-w- C:\Program Files (x86)\Common Files\System\msadc\msadco.dll

    ==================== Find3M ====================

    2010-12-02 03:35:18 4280320 ----a-w- C:\Windows\SysWow64\GPhotos.scr
    2010-11-29 17:38:30 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
    2010-11-29 17:38:30 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
    2010-11-12 18:53:06 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
    2010-11-04 06:35:53 1194496 ----a-w- C:\Windows\System32\wininet.dll
    2010-11-04 06:31:34 57856 ----a-w- C:\Windows\System32\licmgr10.dll
    2010-11-04 05:52:17 978944 ----a-w- C:\Windows\SysWow64\wininet.dll
    2010-11-04 05:48:36 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
    2010-11-04 05:16:14 482816 ----a-w- C:\Windows\System32\html.iec
    2010-11-04 04:41:26 386048 ----a-w- C:\Windows\SysWow64\html.iec
    2010-11-04 04:35:37 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
    2010-11-04 04:08:54 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2010-11-02 05:21:51 982912 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
    2010-11-02 05:18:59 662528 ----a-w- C:\Windows\System32\XpsPrint.dll
    2010-11-02 05:18:59 229888 ----a-w- C:\Windows\System32\XpsRasterService.dll
    2010-11-02 05:18:58 470016 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
    2010-11-02 05:18:17 524288 ----a-w- C:\Windows\System32\wmicmiplugin.dll
    2010-11-02 05:17:38 473600 ----a-w- C:\Windows\System32\taskcomp.dll
    2010-11-02 05:17:38 1169408 ----a-w- C:\Windows\System32\taskschd.dll
    2010-11-02 05:16:53 1114624 ----a-w- C:\Windows\System32\schedsvc.dll
    2010-11-02 05:12:53 1133568 ----a-w- C:\Windows\System32\FntCache.dll
    2010-11-02 05:12:25 1540608 ----a-w- C:\Windows\System32\DWrite.dll
    2010-11-02 05:12:08 1837568 ----a-w- C:\Windows\System32\d3d10warp.dll
    2010-11-02 05:12:07 320512 ----a-w- C:\Windows\System32\d3d10_1core.dll
    2010-11-02 05:12:06 902656 ----a-w- C:\Windows\System32\d2d1.dll
    2010-11-02 05:12:06 197120 ----a-w- C:\Windows\System32\d3d10_1.dll
    2010-11-02 05:10:47 464384 ----a-w- C:\Windows\System32\taskeng.exe
    2010-11-02 05:10:32 285696 ----a-w- C:\Windows\System32\schtasks.exe
    2010-11-02 04:59:08 144384 ----a-w- C:\Windows\System32\cdd.dll
    2010-11-02 04:41:36 442880 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
    2010-11-02 04:41:36 283648 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
    2010-11-02 04:41:36 135168 ----a-w- C:\Windows\SysWow64\XpsRasterService.dll
    2010-11-02 04:40:36 496128 ----a-w- C:\Windows\SysWow64\taskschd.dll
    2010-11-02 04:40:36 305152 ----a-w- C:\Windows\SysWow64\taskcomp.dll
    2010-11-02 04:35:51 1074176 ----a-w- C:\Windows\SysWow64\DWrite.dll
    2010-11-02 04:35:35 1170944 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
    2010-11-02 04:35:34 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll
    2010-11-02 04:35:34 218624 ----a-w- C:\Windows\SysWow64\d3d10_1core.dll
    2010-11-02 04:35:34 161792 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
    2010-11-02 04:34:44 192000 ----a-w- C:\Windows\SysWow64\taskeng.exe
    2010-11-02 04:34:33 179712 ----a-w- C:\Windows\SysWow64\schtasks.exe
    2010-11-02 02:50:58 258048 ----a-w- C:\Windows\System32\drivers\dxgmms1.sys

    ============= FINISH: 17:39:53.48 ===============

    2. Attach.txt:

    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_10-12-12.02)

    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 26/03/2010 18:44:48
    System Uptime: 30/01/2011 14:41:56 (3 hours ago)

    Motherboard: Dell Inc. | | 0874P6
    Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz | U2E1 | 1584/133mhz

    ==== Disk Partitions =========================

    C: is FIXED (NTFS) - 451 GiB total, 264.166 GiB free.
    D: is CDROM ()

    ==== Disabled Device Manager Items =============

    Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
    Description: facap, FastAccess Video Capture
    Device ID: ROOT\IMAGE\0000
    Manufacturer: Sensible Vision
    Name: facap, FastAccess Video Capture
    PNP Device ID: ROOT\IMAGE\0000
    Service: FACAP

    ==== System Restore Points ===================

    RP176: 18/01/2011 17:38:23 - Windows Update
    RP177: 21/01/2011 18:01:01 - Windows Update
    RP178: 27/01/2011 18:48:40 - Windows Update
    RP179: 28/01/2011 18:05:20 - Windows Update
    RP180: 30/01/2011 14:49:06 - Removed Safari

    ==== Installed Programs ======================

    Accelerometer
    Acrobat.com
    Adobe Acrobat 9 Pro - English, Fran├žais, Deutsch
    Adobe Acrobat 9.4.1 - CPSID_83708
    Adobe After Effects CS5
    Adobe AIR
    Adobe Anchor Service CS4
    Adobe Asset Services CS4
    Adobe Bridge CS4
    Adobe CMaps CS4
    Adobe Color - Photoshop Specific CS4
    Adobe Color EU Recommended Settings CS4
    Adobe Color JA Extra Settings CS4
    Adobe Color NA Extra Settings CS4
    Adobe Color Video Profiles CS CS4
    Adobe Community Help
    Adobe Creative Suite 4 Design Premium
    Adobe Creative Suite 5 Design Premium
    Adobe CSI CS4
    Adobe Default Language CS4
    Adobe Device Central CS4
    Adobe Dreamweaver CS4
    Adobe Drive CS4
    Adobe Dynamiclink Support
    Adobe ExtendScript Toolkit CS4
    Adobe Extension Manager CS4
    Adobe Fireworks CS4
    Adobe Flash CS4
    Adobe Flash CS4 Extension - Flash Lite STI en
    Adobe Flash CS4 STI-en
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Fonts All
    Adobe Illustrator CS4
    Adobe InDesign CS4
    Adobe InDesign CS4 Application Feature Set Files (Roman)
    Adobe InDesign CS4 Common Base Files
    Adobe InDesign CS4 Icon Handler
    Adobe Linguistics CS4
    Adobe Media Encoder CS4
    Adobe Media Encoder CS4 Importer
    Adobe Media Player
    Adobe Output Module
    Adobe PDF Library Files CS4
    Adobe Photoshop CS4
    Adobe Photoshop CS4 Support
    Adobe Reader 9.2
    Adobe Search for Help
    Adobe Service Manager Extension
    Adobe Setup
    Adobe SGM CS4
    Adobe Shockwave Player 11.5
    Adobe SING CS4
    Adobe Type Support CS4
    Adobe Update Manager CS4
    Adobe Version Cue CS4 Server
    Adobe WinSoft Linguistics Plugin
    Adobe XMP Panels CS4
    AdobeColorCommonSetCMYK
    AdobeColorCommonSetRGB
    Advanced Audio FX Engine
    Akamai NetSession Interface
    AMCap
    Apple Application Support
    Apple Software Update
    ArcSoft TotalMedia Extreme
    ArtRage 2
    ATI Catalyst Control Center
    Bamboo
    Bamboo Explore
    Bamboo Scribe
    Bamboo Scribe Shared Files
    Catalyst Control Center - Branding
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center Graphics Previews Vista
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-core-static
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    Cisco EAP-FAST Module
    Cisco LEAP Module
    Cisco PEAP Module
    Citrix Presentation Server Client - Web Only
    Compatibility Pack for the 2007 Office system
    Connect
    Debut Video Capture Software
    Dell DataSafe Local Backup
    Dell DataSafe Local Backup - Support Software
    Dell DataSafe Online
    Dell Driver Download Manager
    Dell Getting Started Guide
    Dell Support Center (Support Software)
    Dell Webcam Central
    Design Tools - 2D Design V2 Student
    GameSpy Comrade
    Hauppauge HDPVR Scheduler
    Hauppauge WinTV Infrared Remote
    Hauppauge WinTV Scheduler
    Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB945282)
    Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB946040)
    Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB946308)
    Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB947540)
    Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB947789)
    Hotfix for Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU (KB944899)
    Java Auto Updater
    Java(TM) 6 Update 23
    Junk Mail filter update
    Kaspersky Internet Security 2010
    kuler
    Live! Cam Avatar Creator
    Malwarebytes' Anti-Malware
    Microsoft .NET Framework 1.1
    Microsoft Choice Guard
    Microsoft Games for Windows - LIVE
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft SQL Server 2008
    Microsoft SQL Server 2008 Browser
    Microsoft SQL Server 2008 Common Files
    Microsoft SQL Server 2008 Database Engine Services
    Microsoft SQL Server 2008 Database Engine Shared
    Microsoft SQL Server 2008 Management Objects
    Microsoft SQL Server 2008 RsFx Driver
    Microsoft SQL Server 2008 Setup Support Files (English)
    Microsoft SQL Server Compact 3.5 SP1 Design Tools English
    Microsoft SQL Server Compact 3.5 SP1 English
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft Visual C# 2008 Express Edition with SP1 - ENU
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU Service Pack 1 (KB945140)
    Microsoft XNA Framework Redistributable 3.0
    Microsoft XNA Framework Redistributable 3.1
    Microsoft XNA Game Studio 3.1
    Microsoft XNA Game Studio 3.1 (ARP entry)
    Microsoft XNA Game Studio 3.1 (Platformer)
    Microsoft XNA Game Studio 3.1 (Redists)
    Microsoft XNA Game Studio 3.1 (Shared Components)
    Microsoft XNA Game Studio 3.1 (VCSExpress)
    Microsoft XNA Game Studio 3.1 (XnaLiveProxy)
    Microsoft XNA Game Studio 3.1 Documentation
    Microsoft XNA Game Studio Platform Tools
    Microsoft_VC80_ATL_x86
    Microsoft_VC80_CRT_x86
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFCLOC_x86
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_CRT_x86
    Microsoft_VC90_MFC_x86
    Mozilla Firefox (3.6.13)
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    PDF Settings CS4
    PDF Settings CS5
    Photoshop Camera Raw
    Picasa 3
    Pinnacle Instant DVD Recorder
    Pinnacle VideoSpin
    Pixel Bender Toolkit
    Portal
    PowerDVD DX
    PTC ProDESKTOP 2000i2
    QuickTime
    Rapport
    Roxio Burn
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2289158)
    Security Update for 2007 Microsoft Office System (KB2344875)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft Office Access 2007 (KB979440)
    Security Update for Microsoft Office Excel 2007 (KB2345035)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB982158)
    Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
    Security Update for Microsoft Office Publisher 2007 (KB2284697)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    Sid Meier's Civilization 4 Complete
    Skins
    Sound Blaster X-Fi MB
    Sql Server Customer Experience Improvement Program
    SQL Server System CLR Types
    Steam
    Suite Shared Configuration CS4
    TomTom HOME 2.7.5.2014
    TomTom HOME Visual Studio Merge Modules
    Update for 2007 Microsoft Office System (KB2284654)
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 (KB2412171)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update for Outlook 2007 Junk Email Filter (KB2483110)
    USB Storage Driver
    WebTablet IE Plugin
    WebTablet Netscape Plugin
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Mail
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live Photo Gallery
    Windows Live Sync
    Windows Live Toolbar
    Windows Live Upload Tool
    Windows Live Writer

    ==== Event Viewer Messages From Past Week ========

    30/01/2011 11:08:58, Error: VDS Basic Provider [1] - Unexpected failure. Error code: D@01010004
    30/01/2011 10:24:53, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WTouchService service.
    30/01/2011 08:56:40, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
    30/01/2011 08:52:21, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Backup service to connect.
    30/01/2011 08:52:21, Error: Service Control Manager [7000] - The Windows Backup service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    30/01/2011 08:52:21, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service sdrsvc with arguments "" in order to run the server: {687E55CA-6621-4C41-B9F1-C0EDDC94BB05}
    30/01/2011 08:50:02, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the iPod Service service to connect.
    30/01/2011 08:50:02, Error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    30/01/2011 08:50:02, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}
    30/01/2011 08:49:28, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X64 service to connect.
    30/01/2011 08:48:56, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.
    23/01/2011 10:24:44, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SSDP Discovery service to connect.
    23/01/2011 10:24:44, Error: Service Control Manager [7000] - The SSDP Discovery service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

    ==== End Of File ===========================
     
  6. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Download MBRCheck to your desktop

    Double click MBRCheck.exe to run (Vista and Windows 7 users, right click and select Run as Administrator).
    It will show a black screen with some data on it.
    Enter N to exit.
    A report called MBRcheckxxxx.txt will be on your desktop
    Open this report and post its content in your next reply.

    =======================================================================

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG users: ComboFix will not run until AVG is uninstalled as a protective measure against the anti-virus. This is because AVG "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.



    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode.

    2. Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    Rkill.com
    Rkill.scr
    Rkill.exe

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  7. northstar

    northstar TS Rookie Topic Starter

    [duplicate log - Broni]
     
  8. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    You posted that log already...
     
  9. northstar

    northstar TS Rookie Topic Starter

    Sorry. Just following your instructions. But I see that you are very busy and I am taking up your time. Thank you for your help so far. I will complete the Combofix which has had a few teething problems, But I am sure that will do what is necessary with out taking up any more of your time.

    Thank you. Bye.
     
  10. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    I'm not sure, why you're upset.
    Not really. You posted Attach.txt log for the second time, instead of two logs, I asked for in my previous reply.
     
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