TechSpot

Firefox script problems

Solved
By poohgc
Dec 5, 2012
  1. Hello,

    Every time I try to download a document from the internet I get the following error:
    A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

    Script: chrome://mozapps/content/downloads/download.xml:71

    I have Firefox 17.0.1. It seems like after I get that message and just let it sit there, I can download the document, but Firefox seems to freeze.

    I ran Malware bytes and got the following: (I posted this scan as it is the one that stated it found some threats, the scans after this one didn't find anything)

    Malwarebytes Anti-Malware 1.65.1.1000
    www.malwarebytes.org

    Database version: v2012.11.28.08

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    gcoleman :: GALEC [administrator]

    11/28/2012 12:52:21 PM
    mbam-log-2012-11-28 (12-52-21).txt

    Scan type: Full scan (C:\|E:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 608325
    Time elapsed: 1 hour(s), 11 minute(s), 20 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 2
    E:\eManager\Bin
    **********************************************************************
    Attach.txt
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Professional
    Boot Device: \Device\HarddiskVolume2
    Install Date: 7/24/2012 2:31:00 PM
    System Uptime: 11/29/2012 10:27:23 AM (142 hours ago)
    .
    Motherboard: Dell Inc. | | 0HY9JP
    Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz | CPU 1 | 1598/100mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 453 GiB total, 380.424 GiB free.
    D: is CDROM ()
    E: is FIXED (NTFS) - 233 GiB total, 197.676 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP82: 10/31/2012 12:00:01 AM - Scheduled Checkpoint
    RP83: 11/7/2012 12:00:01 AM - Scheduled Checkpoint
    RP84: 11/15/2012 12:00:01 AM - Scheduled Checkpoint
    RP85: 11/16/2012 3:00:11 AM - Windows Update
    RP86: 11/24/2012 12:00:04 AM - Scheduled Checkpoint
    RP87: 11/28/2012 3:00:11 AM - Windows Update
    .
    ==== Installed Programs ======================
    .
    64 Bit HP CIO Components Installer
    ActiveXInstall
    ActiveXInstall (C:\Program Files (x86)\ActiveXInstall\)
    Adobe Acrobat 9 Pro
    Adobe Acrobat 9.5.2 - CPSID_83708
    Adobe AIR
    Adobe Community Help
    Adobe Dreamweaver CS5
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Media Player
    Adobe Reader XI
    Adobe Shockwave Player 11.6
    BioAPI Framework
    Catalyst Control Center
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    Catalyst Control Center Profiles Desktop
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Corel WordPerfect Office - iFilter 64 Bit
    Custom
    CyberLink PowerDVD 9.5
    D3DX10
    Dell Client System Update
    Dell Data Protection | Access
    Dell Data Protection | Access | Drivers
    Dell Data Protection | Access | Middleware
    Dell Edoc Viewer
    DellAccess
    DESI Labeling System
    DIRECTV Player
    DirectX 9 Runtime
    EMBASSY Security Center
    Gemalto
    GoToMeeting 5.4.0.1061
    HotDocs Developer 10 (64bit)
    Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB946040)
    Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB946308)
    Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB946344)
    Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB947540)
    Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB947789)
    HP Install Network Printer Wizard
    Intel(R) Control Center
    Intel(R) Identity Protection Technology 1.2.22.0
    Intel(R) Network Connections 16.8.45.00
    Intel(R) Rapid Storage Technology
    Internet Explorer (Enable DEP)
    Java 7 Update 9
    Java Auto Updater
    JavaFX 2.1.1
    Junk Mail filter update
    LiveUpdate 3.3 (Symantec Corporation)
    Malwarebytes Anti-Malware version 1.65.1.1000
    Mesh Runtime
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft Application Error Reporting
    Microsoft ASP.NET 2.0 AJAX Extensions 1.0
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office Outlook 2003
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Professional Plus 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft SQL Server 2005 Express Edition (WLAUSERPROFILE)
    Microsoft SQL Server 2008 (64-bit)
    Microsoft SQL Server 2008 Client Tools
    Microsoft SQL Server 2008 Common Files
    Microsoft SQL Server 2008 Management Studio
    Microsoft SQL Server 2008 Native Client
    Microsoft SQL Server 2008 Policies
    Microsoft SQL Server 2008 Setup Support Files
    Microsoft SQL Server Compact 3.5 SP1 English
    Microsoft SQL Server Compact 3.5 SP1 Query Tools English
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files (English)
    Microsoft SQL Server VSS Writer
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    Microsoft Visual Studio Tools for Applications 2.0 - ENU
    Microsoft_VC80_CRT_x86
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFCLOC_x86
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_CRT_x86
    Microsoft_VC90_MFC_x86
    Mozilla Firefox 17.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Network eManager V5.20B21
    NTRU TCG Software Stack
    PC-CCID
    PhotoShowExpress
    Preboot Manager
    Private Information Manager
    RBVirtualFolder64Inst
    RealPopup
    Realtek High Definition Audio Driver
    Roxio Activation Module
    Roxio BackOnTrack
    Roxio Burn
    Roxio Creator Starter
    Roxio Express Labeler 3
    Roxio File Backup
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687314) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2687315) 32-Bit Edition
    Service Pack 3 for SQL Server 2008 (KB2546951) (64-bit)
    Sonic CinePlayer Decoder Pack
    SPBA 5.9
    SQL Server System CLR Types
    swMSM
    Symantec Endpoint Protection
    Symantec pcAnywhere
    Trusted Drive Manager
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760413) 32-Bit Edition
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Upek Touchchip Fingerprint Reader
    Wave Infrastructure Installer
    Wave Support Software Installer
    Windows Driver Package - Dell Inc. PBADRV System (09/11/2009 1.0.1.6)
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    WordPerfect Lightning
    WordPerfect Lightning - EN
    WordPerfect Lightning - IPM
    WordPerfect Lightning - Messages
    WordPerfect Lightning - MSOM
    WordPerfect Office X4
    WordPerfect Office X4 - Common
    WordPerfect Office X4 - Content
    WordPerfect Office X4 - EN
    WordPerfect Office X4 - Filters
    WordPerfect Office X4 - Graphics
    WordPerfect Office X4 - ICA
    WordPerfect Office X4 - IPM
    WordPerfect Office X4 - IPM EN
    WordPerfect Office X4 - Migration Manager
    WordPerfect Office X4 - PerfectExperts
    WordPerfect Office X4 - PR
    WordPerfect Office X4 - QP
    WordPerfect Office X4 - Skins
    WordPerfect Office X4 - System
    WordPerfect Office X4 - WP
    .
    ==== Event Viewer Messages From Past Week ========
    .
    11/29/2012 10:28:27 AM, Error: SNMP [1500] - The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.
    11/29/2012 10:28:21 AM, Error: Service Control Manager [7001] - The NTRU TSS v1.2.1.36 TCS service depends on the TPM Base Services service which failed to start because of the following error: The operation completed successfully.
    .
    ==== End Of File ===========================
    **********************************************************************
    DDS.txt
    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 9.0.8112.16455 BrowserJavaVersion: 10.9.2
    Run by gcoleman at 8:00:27 on 2012-12-05
    Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.8149.5023 [GMT -6:00]
    .
    AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
    FW: Symantec Endpoint Protection *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
    C:\Windows\system32\atieclxx.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\SPBA\upeksvr.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\System32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmService.exe
    C:\Windows\system32\svchost.exe -k apphost
    C:\Program Files (x86)\Symantec\pcAnywhere\awhost32.exe
    C:\Windows\system32\svchost.exe -k ftpsvc
    C:\Windows\system32\inetsrv\inetinfo.exe
    C:\Windows\system32\IProsetMonitor.exe
    C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
    C:\Program Files (x86)\Symantec\pcAnywhere\AWHPROBE.EXE
    C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
    c:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\System32\svchost.exe -k HPZ12
    c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
    C:\Windows\System32\snmp.exe
    c:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
    C:\Windows\system32\svchost.exe -k iissvcs
    C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Authentication Manager\WaveAMService.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files (x86)\HotDocs\Bin\ZNLSvc.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcGui.exe
    C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
    C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe
    C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmNotify.exe
    C:\dell\DBRM\Reminder\DbrmTrayicon.exe
    C:\Program Files (x86)\RealPopup\RealPopup.exe
    C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
    c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE
    C:\Program Files (x86)\Microsoft Office\Office12\MSACCESS.EXE
    C:\Windows\splwow64.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_110.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_110.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
    C:\Windows\SysWOW64\NOTEPAD.EXE
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://localhost/eManager
    mWinlogon: Userinit = userinit.exe,
    BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    uRun: [RealPopup] "C:\Program Files (x86)\RealPopup\RealPopup.exe" BOOT
    mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
    mRun: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [QuickFinder Scheduler] "c:\Program Files (x86)\Corel\WordPerfect Office X4\Programs\QFSCHD140.EXE"
    mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    mRun: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    mPolicies-System: PromptOnSecureDesktop = dword:0
    mPolicies-System: DisableCAD = dword:1
    IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
    IE: Open with WordPerfect - c:\Program Files (x86)\Corel\WordPerfect Office X4\Programs\WPLauncher.hta
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    TCP: Interfaces\{B85E48F1-E0E9-45FE-A763-EAC02C39B88B} : NameServer = 192.168.2.4,192.168.2.5,192.168.2.6
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    Notify: PCANotify - PCANotify.dll
    SSODL: WebCheck - <orphaned>
    LSA: Authentication Packages = msv1_0 wvauth
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe
    x64-Run: [TdmNotify] C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmNotify.exe
    x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    x64-Run: [DBRMTray] C:\Dell\DBRM\Reminder\DbrmTrayIcon.exe
    x64-RunOnce: [DBRMTray] C:\Dell\DBRM\Reminder\TrayApp.exe
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Notify: spba - C:\Program Files\Common Files\SPBA\homefus2.dll
    x64-SSODL: WebCheck - <orphaned>
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\gcoleman\AppData\Roaming\Mozilla\Firefox\Profiles\1m7cq4tj.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
    FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Air\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Intel\Services\IPT\npIntelWebAPIIPT.dll
    FF - plugin: C:\Program Files (x86)\Intel\Services\IPT\npIntelWebAPIUpdater.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Users\gcoleman\AppData\Local\Citrix\Plugins\60\npappdetector.dll
    FF - plugin: C:\Users\gcoleman\AppData\Local\DIRECTV Player\npPlayerPlugin.dll
    FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1165635.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_110.dll
    FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
    FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-7-18 55856]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-7-18 203776]
    R2 ftpsvc;Microsoft FTP Service;C:\Windows\System32\svchost.exe -k ftpsvc [2009-7-13 27136]
    R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-7-18 13336]
    R2 Intel(R) PROSet Monitoring Service;Intel(R) PROSet Monitoring Service;C:\Windows\System32\IPROSetMonitor.exe [2012-7-18 189608]
    R2 jhi_service;Intel(R) Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2011-9-28 212944]
    R2 MSSQL$WLAUSERPROFILE;SQL Server (WLAUSERPROFILE);C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2010-12-10 29293408]
    R2 Symantec AntiVirus;Symantec Endpoint Protection;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe [2012-1-5 1839776]
    R2 Wave Authentication Manager Service;Wave Authentication Manager Service;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Authentication Manager\WaveAMService.exe [2011-7-1 1600000]
    R2 ZNLSvc;Zeon License Service;C:\Program Files (x86)\HotDocs\bin\ZNLSvc.exe [2008-9-8 186200]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-15 138912]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
    S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
    S3 netvsc;netvsc;C:\Windows\System32\drivers\netvsc60.sys [2010-11-21 168448]
    S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
    S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
    S3 SynthVid;SynthVid;C:\Windows\System32\drivers\VMBusVideoM.sys [2010-11-21 22528]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-7-24 1255736]
    S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
    .
    =============== File Associations ===============
    .
    FileExt: .js: jsfile="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\Dreamweaver.exe","%1"
    ShellExec: dreamweaver.exe: Open="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\dreamweaver.exe", "%1"
    ShellExec: LightningViewer.exe: View="c:\Program Files (x86)\Corel\WordPerfect Lightning\Programs\LightningNavigator.exe" "-ViewDocument" "%1"
    .
    =============== Created Last 30 ================
    .
    2012-11-28 18:50:27 -------- d-----w- C:\Users\gcoleman\AppData\Roaming\Malwarebytes
    2012-11-28 18:50:22 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
    2012-11-28 18:50:21 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2012-11-28 18:50:21 -------- d-----w- C:\ProgramData\Malwarebytes
    2012-11-28 18:50:20 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2012-11-16 09:08:05 2560 ----a-w- C:\Windows\System32\drivers\en-US\wdf01000.sys.mui
    2012-11-16 09:08:04 9728 ----a-w- C:\Windows\System32\Wdfres.dll
    2012-11-16 09:08:04 785512 ----a-w- C:\Windows\System32\drivers\Wdf01000.sys
    2012-11-16 09:08:04 54376 ----a-w- C:\Windows\System32\drivers\WdfLdr.sys
    2012-11-16 09:00:55 87040 ----a-w- C:\Windows\System32\drivers\WUDFPf.sys
    2012-11-16 09:00:55 198656 ----a-w- C:\Windows\System32\drivers\WUDFRd.sys
    2012-11-16 09:00:53 84992 ----a-w- C:\Windows\System32\WUDFSvc.dll
    2012-11-16 09:00:53 194048 ----a-w- C:\Windows\System32\WUDFPlatform.dll
    2012-11-16 09:00:52 45056 ----a-w- C:\Windows\System32\WUDFCoinstaller.dll
    2012-11-16 09:00:51 744448 ----a-w- C:\Windows\System32\WUDFx.dll
    2012-11-16 09:00:51 229888 ----a-w- C:\Windows\System32\WUDFHost.exe
    2012-11-15 10:53:02 55296 ----a-w- C:\Windows\System32\dhcpcsvc6.dll
    2012-11-15 10:53:02 226816 ----a-w- C:\Windows\System32\dhcpcore6.dll
    2012-11-15 10:53:02 193536 ----a-w- C:\Windows\SysWow64\dhcpcore6.dll
    2012-11-15 10:53:01 44032 ----a-w- C:\Windows\SysWow64\dhcpcsvc6.dll
    2012-11-15 10:53:00 3149824 ----a-w- C:\Windows\System32\win32k.sys
    .
    ==================== Find3M ====================
    .
    2012-12-04 22:20:56 73656 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2012-12-04 22:20:56 697272 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2012-12-04 18:07:27 848 --sha-w- C:\ProgramData\KGyGaAvL.sys
    2012-11-13 22:29:22 233120 ----a-w- C:\Windows\System32\drivers\wpshelper.sys
    2012-10-16 08:38:37 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
    2012-10-16 08:38:34 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
    2012-10-16 07:39:52 561664 ----a-w- C:\Windows\apppatch\AcLayers.dll
    2012-10-08 11:31:03 2312704 ----a-w- C:\Windows\System32\jscript9.dll
    2012-10-08 11:23:52 1392128 ----a-w- C:\Windows\System32\wininet.dll
    2012-10-08 11:22:55 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
    2012-10-08 11:18:22 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
    2012-10-08 11:17:35 599040 ----a-w- C:\Windows\System32\vbscript.dll
    2012-10-08 11:13:33 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
    2012-10-08 07:56:24 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2012-10-08 07:48:03 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
    2012-10-08 07:47:44 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
    2012-10-08 07:44:05 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
    2012-10-08 07:43:21 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
    2012-10-08 07:40:56 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2012-10-03 17:56:54 1914248 ----a-w- C:\Windows\System32\drivers\tcpip.sys
    2012-10-03 17:44:21 70656 ----a-w- C:\Windows\System32\nlaapi.dll
    2012-10-03 17:44:21 303104 ----a-w- C:\Windows\System32\nlasvc.dll
    2012-10-03 17:44:17 246272 ----a-w- C:\Windows\System32\netcorehc.dll
    2012-10-03 17:44:17 18944 ----a-w- C:\Windows\System32\netevent.dll
    2012-10-03 17:44:16 216576 ----a-w- C:\Windows\System32\ncsi.dll
    2012-10-03 17:42:16 569344 ----a-w- C:\Windows\System32\iphlpsvc.dll
    2012-10-03 16:42:24 18944 ----a-w- C:\Windows\SysWow64\netevent.dll
    2012-10-03 16:42:24 175104 ----a-w- C:\Windows\SysWow64\netcorehc.dll
    2012-10-03 16:42:23 156672 ----a-w- C:\Windows\SysWow64\ncsi.dll
    2012-10-03 16:07:26 45568 ----a-w- C:\Windows\System32\drivers\tcpipreg.sys
    2012-09-25 22:47:43 78336 ----a-w- C:\Windows\SysWow64\synceng.dll
    2012-09-25 22:46:17 95744 ----a-w- C:\Windows\System32\synceng.dll
    2012-09-25 04:16:33 95208 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
    2012-09-14 19:19:29 2048 ----a-w- C:\Windows\System32\tzres.dll
    2012-09-14 18:28:53 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
    .
    ============= FINISH: 8:00:47.08 ===============
     
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hi there!


    ComboFix scan

    Please download ComboFix[​IMG] by sUBs
    From BleepingComputer.com

    Please save the file to your Desktop.

    Important information about ComboFix


    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on ComboFix.exe & follow the prompts.
    • When ComboFix finishes, it will produce a report for you.
    • Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
     
  3. poohgc

    poohgc TS Rookie Topic Starter Posts: 67

    Yikes, I really have problems now. I cannot open anything by clicking on the icons,everything gives me an error message stating: Ilegal operation attempted on a registry key that has been marked for deletion. I finally got in by clicking on computer, going into the directory tree and right clicking and pushing "run as administrator". I am listed as an administrator on my machine.

    ComboFix 12-12-04.01 - gcoleman 12/05/2012 10:20:00.1.8 - x64
    Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.8149.5296 [GMT -6:00]
    Running from: c:\users\gcoleman\Desktop\ComboFix.exe
    AV: Symantec Endpoint Protection *Disabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
    FW: Symantec Endpoint Protection *Disabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
    SP: Symantec Endpoint Protection *Disabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    * Created a new restore point
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    c:\program files (x86)\Java\jre7\bin\ssv.dll
    .
    .
    ((((((((((((((((((((((((( Files Created from 2012-11-05 to 2012-12-05 )))))))))))))))))))))))))))))))
    .
    .
    2012-12-05 16:23 . 2012-12-05 16:23 -------- d-----w- c:\users\GAleC1\AppData\Local\temp
    2012-12-05 16:23 . 2012-12-05 16:23 -------- d-----w- c:\users\DefaultAppPool\AppData\Local\temp
    2012-12-05 16:23 . 2012-12-05 16:23 -------- d-----w- c:\users\Default\AppData\Local\temp
    2012-12-05 16:23 . 2012-12-05 16:23 -------- d-----w- c:\users\Classic .NET AppPool\AppData\Local\temp
    2012-12-05 16:22 . 2012-12-05 16:22 -------- d-----w- c:\users\admin\AppData\Local\temp
    2012-11-28 18:50 . 2012-11-28 18:50 -------- d-----w- c:\users\gcoleman\AppData\Roaming\Malwarebytes
    2012-11-28 18:50 . 2010-04-29 21:39 38224 ----a-w- c:\windows\SysWow64\drivers\mbamswissarmy.sys
    2012-11-28 18:50 . 2012-11-28 18:50 -------- d-----w- c:\programdata\Malwarebytes
    2012-11-28 18:50 . 2012-09-30 01:54 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-11-28 18:50 . 2012-11-28 18:51 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
    2012-11-16 09:08 . 2012-07-26 04:47 2560 ----a-w- c:\windows\system32\drivers\en-US\wdf01000.sys.mui
    2012-11-16 09:08 . 2012-07-26 04:55 785512 ----a-w- c:\windows\system32\drivers\Wdf01000.sys
    2012-11-16 09:08 . 2012-07-26 04:55 54376 ----a-w- c:\windows\system32\drivers\WdfLdr.sys
    2012-11-16 09:08 . 2012-07-26 02:36 9728 ----a-w- c:\windows\system32\Wdfres.dll
    2012-11-16 09:00 . 2012-07-26 02:26 87040 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
    2012-11-16 09:00 . 2012-07-26 02:26 198656 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
    2012-11-16 09:00 . 2012-07-26 03:08 84992 ----a-w- c:\windows\system32\WUDFSvc.dll
    2012-11-16 09:00 . 2012-07-26 03:08 194048 ----a-w- c:\windows\system32\WUDFPlatform.dll
    2012-11-16 09:00 . 2012-07-26 03:08 45056 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
    2012-11-16 09:00 . 2012-07-26 03:08 229888 ----a-w- c:\windows\system32\WUDFHost.exe
    2012-11-16 09:00 . 2012-07-26 03:08 744448 ----a-w- c:\windows\system32\WUDFx.dll
    2012-11-15 10:53 . 2012-10-09 18:17 55296 ----a-w- c:\windows\system32\dhcpcsvc6.dll
    2012-11-15 10:53 . 2012-10-09 18:17 226816 ----a-w- c:\windows\system32\dhcpcore6.dll
    2012-11-15 10:53 . 2012-10-09 17:40 193536 ----a-w- c:\windows\SysWow64\dhcpcore6.dll
    2012-11-15 10:53 . 2012-10-09 17:40 44032 ----a-w- c:\windows\SysWow64\dhcpcsvc6.dll
    2012-11-15 10:53 . 2012-10-18 18:25 3149824 ----a-w- c:\windows\system32\win32k.sys
    2012-11-14 17:34 . 2012-11-14 17:34 -------- d-----w- c:\programdata\ScanSoft
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2012-12-05 14:59 . 2012-07-26 16:33 848 --sha-w- c:\programdata\KGyGaAvL.sys
    2012-12-04 22:20 . 2012-07-18 20:20 73656 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
    2012-12-04 22:20 . 2012-07-18 20:20 697272 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
    2012-11-16 09:01 . 2012-07-24 21:14 66395536 ----a-w- c:\windows\system32\MRT.exe
    2012-11-13 22:29 . 2012-07-25 15:39 233120 ----a-w- c:\windows\system32\drivers\wpshelper.sys
    2012-10-16 08:38 . 2012-11-28 00:46 135168 ----a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll
    2012-10-16 08:38 . 2012-11-28 00:46 350208 ----a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll
    2012-10-16 07:39 . 2012-11-28 00:46 561664 ----a-w- c:\windows\apppatch\AcLayers.dll
    2012-09-25 04:16 . 2012-10-23 12:02 95208 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
    2012-09-20 15:38 . 2012-09-20 15:38 63120 ----a-r- c:\users\gcoleman\AppData\Roaming\Microsoft\Installer\{C199DEA2-657E-46C2-9FDB-7C1C068B6B35}\ARPPRODUCTICON.exe
    2012-09-14 19:19 . 2012-10-10 10:55 2048 ----a-w- c:\windows\system32\tzres.dll
    2012-09-14 18:28 . 2012-10-10 10:55 2048 ----a-w- c:\windows\SysWow64\tzres.dll
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "RealPopup"="c:\program files (x86)\RealPopup\RealPopup.exe" [2003-04-24 200704]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
    "StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-02-18 336384]
    "RoxWatchTray"="c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe" [2010-11-25 240112]
    "ccApp"="c:\program files (x86)\Common Files\Symantec Shared\ccApp.exe" [2012-01-05 115560]
    "Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-09-24 926896]
    "QuickFinder Scheduler"="c:\program files (x86)\Corel\WordPerfect Office X4\Programs\QFSCHD140.EXE" [2009-06-22 83232]
    "Adobe Acrobat Speed Launcher"="c:\program files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2012-07-31 41944]
    "AdobeCS5ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" [2010-07-23 402432]
    "SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 5 (0x5)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableUIADesktopToggle"= 0 (0x0)
    "PromptOnSecureDesktop"= 0 (0x0)
    "DisableCAD"= 1 (0x1)
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\PCANotify]
    2007-04-27 17:10 18744 ----a-w- c:\windows\System32\PCANotify.dll
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
    "aux"=wdmaud.drv
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-1280154943-3072627930-680104954-1113\Scripts\Logoff\0\0]
    "Script"=logoff.bat
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-1280154943-3072627930-680104954-1113\Scripts\Logon\0\0]
    "Script"=login.bat
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-1280154943-3072627930-680104954-1173\Scripts\Logoff\0\0]
    "Script"=logoff.bat
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-1280154943-3072627930-680104954-1173\Scripts\Logon\0\0]
    "Script"=login.bat
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]
    @="Service"
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]
    @="Service"
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]
    @="Service"
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring"=dword:00000001
    .
    R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
    R2 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
    R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2010-11-21 71168]
    R3 netvsc;netvsc;c:\windows\system32\DRIVERS\netvsc60.sys [2010-11-21 168448]
    R3 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
    R3 SynthVid;SynthVid;c:\windows\system32\DRIVERS\VMBusVideoM.sys [2010-11-21 22528]
    R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-21 59392]
    R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 31232]
    R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-07-24 1255736]
    R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-22 57184]
    S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [2010-03-19 55856]
    S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-02-19 203776]
    S2 ftpsvc;Microsoft FTP Service;c:\windows\system32\svchost.exe [2009-07-14 27136]
    S2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;c:\program files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-11-06 13336]
    S2 Intel(R) PROSet Monitoring Service;Intel(R) PROSet Monitoring Service;c:\windows\system32\IProsetMonitor.exe [2011-11-09 189608]
    S2 jhi_service;Intel(R) Identity Protection Technology Host Interface Service;c:\program files (x86)\Intel\Services\IPT\jhi_service.exe [2011-09-28 212944]
    S2 MSSQL$WLAUSERPROFILE;SQL Server (WLAUSERPROFILE);c:\program files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2010-12-10 29293408]
    S2 Wave Authentication Manager Service;Wave Authentication Manager Service;c:\program files\Dell\Dell Data Protection\Access\Advanced\Wave\Authentication Manager\WaveAMService.exe [2011-07-01 1600000]
    S2 ZNLSvc;Zeon License Service;c:\program files (x86)\HotDocs\Bin\ZNLSvc.exe [2008-09-08 186200]
    S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-08-08 138912]
    .
    .
    --- Other Services/Drivers In Memory ---
    .
    *NewlyCreated* - WS2IFSL
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
    iissvcs REG_MULTI_SZ w3svc was
    apphost REG_MULTI_SZ apphostsvc
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2012-12-05 c:\windows\Tasks\Adobe Flash Player Updater.job
    - c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-07-18 22:20]
    .
    .
    --------- X64 Entries -----------
    .
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\EnabledUnlockedFDEIconOverlay]
    @="{30D3C2AF-9709-4D05-9CF4-13335F3C1E4A}"
    [HKEY_CLASSES_ROOT\CLSID\{30D3C2AF-9709-4D05-9CF4-13335F3C1E4A}]
    2011-05-27 22:46 139128 ----a-w- c:\program files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmIconOverlay.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\UninitializedFdeIconOverlay]
    @="{CF08DA3E-C97D-4891-A66B-E39B28DD270F}"
    [HKEY_CLASSES_ROOT\CLSID\{CF08DA3E-C97D-4891-A66B-E39B28DD270F}]
    2011-05-27 22:46 139128 ----a-w- c:\program files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmIconOverlay.dll
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtDCpl64.exe" [2010-10-04 2907240]
    "TdmNotify"="c:\program files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmNotify.exe" [2011-05-27 257392]
    "AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-03-06 500208]
    "DBRMTray"="c:\dell\DBRM\Reminder\DbrmTrayIcon.exe" [2011-03-08 227328]
    .
    ------- Supplementary Scan -------
    .
    uLocal Page = c:\windows\system32\blank.htm
    uStart Page = hxxp://localhost/eManager
    mLocal Page = c:\windows\SysWOW64\blank.htm
    IE: Append Link Target to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office12\EXCEL.EXE/3000
    IE: Open with WordPerfect - c:\program files (x86)\Corel\WordPerfect Office X4\Programs\WPLauncher.hta
    TCP: Interfaces\{B85E48F1-E0E9-45FE-A763-EAC02C39B88B}: NameServer = 192.168.2.4,192.168.2.5,192.168.2.6
    FF - ProfilePath - c:\users\gcoleman\AppData\Roaming\Mozilla\Firefox\Profiles\1m7cq4tj.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
    .
    - - - - ORPHANS REMOVED - - - -
    .
    Toolbar-Locked - (no file)
    Wow6432Node-HKLM-Run-<NO NAME> - (no file)
    SafeBoot-Symantec Antvirus
    Toolbar-Locked - (no file)
    .
    .
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="FlashBroker"
    "LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_4_402_287_ActiveX.exe,-101"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
    "Enabled"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
    @="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_4_402_287_ActiveX.exe"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="IFlashBroker5"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
    @="{00020424-0000-0000-C000-000000000046}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    "Version"="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="FlashBroker"
    "LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_4_402_287_ActiveX.exe,-101"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
    "Enabled"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_4_402_287_ActiveX.exe"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Shockwave Flash Object"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
    @="0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
    @="ShockwaveFlash.ShockwaveFlash.11"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx, 1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
    @="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
    @="ShockwaveFlash.ShockwaveFlash"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Macromedia Flash Factory Object"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
    @="FlashFactory.FlashFactory.1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx, 1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
    @="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
    @="FlashFactory.FlashFactory"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="IFlashBroker5"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
    @="{00020424-0000-0000-C000-000000000046}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    "Version"="1.0"
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    ------------------------ Other Running Processes ------------------------
    .
    c:\program files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
    c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    c:\program files (x86)\Symantec\pcAnywhere\awhost32.exe
    c:\program files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
    c:\program files (x86)\Symantec\pcAnywhere\AWHPROBE.EXE
    c:\program files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
    c:\program files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe
    c:\program files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
    c:\program files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
    .
    **************************************************************************
    .
    Completion time: 2012-12-05 10:29:07 - machine was rebooted
    ComboFix-quarantined-files.txt 2012-12-05 16:29
    .
    Pre-Run: 413,129,535,488 bytes free
    Post-Run: 413,593,608,192 bytes free
    .
    - - End Of File - - 71ABA1B128B9223983C514820FAB7908
     
  4. poohgc

    poohgc TS Rookie Topic Starter Posts: 67

    Rebooted as instructed and my icon problem is fine now.
     
  5. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Good job!

    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
    • Click Start or wait for the scanner to load.
    • Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, there are a couple of things to keep in mind:
    • 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
    • 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
    • Open the logfile from wherever you saved it
    • Copy and paste the contents in your next reply.


    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
     
  6. poohgc

    poohgc TS Rookie Topic Starter Posts: 67

    There were no threats found, my computer is not slow, but it continues to give me the script error when I try to download. CPU usuage is 0% most of the time. Physical memory is 40% with firefox being the biggest hog.
     
  7. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    That's normal for Firefox. :p

    It all appears to be good, so we will finish up to make sure your computer is protected from malware in the future.

    Clean up System Restore

    Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

    To manually create a new Restore Point
    • Go to Control Panel and select System and Maintenance
    • Select System
    • On the left select Advance System Settings and accept the warning if you get one
    • Select System Protection Tab
    • Select Create at the bottom
    • Type in a name I.e. Clean
    • Select Create
    Now we can purge the infected ones
    • Go back to the System and Maintenance page
    • Select Performance Information and Tools
    • On the left select Open Disk Cleanup
    • Select Files from all users and accept the warning if you get one
    • In the drop down box select your main drive I.e. C
    • For a few moments the system will make some calculations:
      [​IMG]
    • Select the More Options tab
      [​IMG]
    • In the System Restore and Shadow Backups select Clean up
      [​IMG]
    • Select Delete on the pop up
    • Select OK
    • Select Delete
    Run OTC to remove our tools

    To remove all of the tools we used and the files and folders they created, please do the following:
    Please download OTC.exe by OldTimer:
    • Save it to your Desktop.
    • Double click OTC.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note:If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    Purge old temporary files

    NOTE: If you already have this installed, you don't have to reinstall it.

    Please download CCleaner Slim and save it to your Desktop - Alternate download link

    When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
    Follow the prompts to install the program.

    • Double-click the CCleaner shortcut on the desktop to start the program.
    • A prompt will ask you if you want CCleaner to do a check to see what cookies it needs to keep. Allow that operation.
    • On the Cleaner tab, click on Run Cleaner on the bottom-right to run the program.
    • Important: Make sure that ALL browser windows are closed before selecting Run Cleaner, or it will ask if you want the program to close them for you (when you do this, all unsaved data may be lost in the browser).

    Caution: Only use the Registry feature if you are very familiar with the registry.
    Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.

    Security Check

    Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
     
  8. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Did you get Security Check run? I can give final recommendations...
     
  9. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Topic solved.
     
Topic Status:
Not open for further replies.


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