Your best bet is to call HP and get the backdoor password from them.
You will need:
Product number:
Serial number: TW21300550
You can also check your Warranty status here:
Basically I'm wanting to know if this is a free service? (But I don't own a Hp to confirm this). Please let me know the outcome
At least I spent time on your issue and gave you an answerI'm asking here for help, and only got your crappy answer.
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Hello, I hope to get some help here I have tried everything from calling Dell to checking every forum I have found so here we go again I have a customer with a Dell Inspiron B130 I refuse to remove or even short the EEPROM chip on the motherboard is there any other way to get around this password? I have tried every backdoor password and in every possible configuration there is and cannot get past this! Please if you have any suggestions I would appreciate it.
Thanks Kristina.
I doubt what somebody here will help you in your commercial relations with your customer. Let him go to dell to remove password without hardware interventions
Thats why I am here they have tried going through Dell and of course they were not helpfull, they paid Dell around fifty dollars and the problem was not fix and that is why they brought it to me. As I have stated before we have tried everything I just don't want to waste my time to call Dell again to get the same answer. So hopefully I will get some help through here.
I understand, you prefer to waste time of other members.
You do not explained why Dell unable to fix trouble on well known laptop. You do not post service tag, may be it stolen so you try to hide all tracks and details.
I am sorry if I cam off as a theif but infact I do run a computer store and will got to the extreme for my customers if they ask if you want the service tag here it is
10L6191 The reason for me being on here is that I do not know why Dell could not fix the problem or maybe they did and the owner made the same mistake but I do know I do not want to charge them fo the samething they have already done themselves if that makes any sense. I do apoligize if I came off wrong I am not here to waste anytime but to solve a matter that I have.
Thank You Kristina
I can't see any reason why Dell unable to fix that problem. Sound suspicious for me.
I suppose he ask dell about password and dell told to him about finished warranty and he have to pay money to extend warranty. Then customer got angry and decide to find solution for free.
I don't really know what happened I just know what I was asked to do and so now I am tring to do it trust me it will not be free but I don't want to have to pay Dell and find out that what they did won't work and have to charge double for the solution I would have no problem going through Dell myself if the could prove to me that their solution will fix the problem before I give out credit card information. I am not very Dell friendly if you know what I mean. My shop is full of Dells every day and to be frank their customer service sucks!
tell me what is messages on the screen of laptop. What exact service your customer got from dell, may be they provided master password (i think they denied without money). If your customer payed money to dell, why warranty still not extended?
I know dell support sucks and in some countries they absent at all. But in your case I believe you can try to ask dell again to make clear this situation.
I may to generate master password from service tag, but I wonder why dell may be helpless in such issue. So I will wait.
The message is a gray and white screen asking for a system or admin password to acess data on PC I have tried every password they gave to me in every conf possible but still no result. I am not sure what Dell told them just know what they told me and that is Dell had tham enter a couple of different codes of course they did not write them down anyway I guess either they didnt work or like I said before maybe they did and they messed it up again I do not know but it also is not my place to accuse either. So I am lost with the assumption Dell did not help and I do not know the password if I con not crack this by tomarrow I am going to have to tell my customer that I cannot repair it do to the extent of time I have put into this one PC I need to movew on so if you know how to get passed it or know someonr who does I would really appreciate it. The customer is a college student and it is registered under her father that I have verified by Dell so I know it is not stolen and I would not work on it if it was.
Thank You Kristina
By the way Dell also told me before I was going to be charge for this service that there is no master password and that they do not put any passwords in their computers. That is what is differing me from using Dell myself.
I asked you about exact message on the password screen.
Is it bios locked or hdd locked.
Exact Message in Gray and White screen:
Dell Inc.
www.dell.com
This computer system, #10L6191-595B, is protected by a password authentication system. You cannot access the data on this computer without the correct password.
Please type in the system or administator password and press < ENTER>
ok, for service tag 10L6191-595B master password is pmw9vsg* (I specially put * instead last digit to make your life harder)
Ok I will give it a shot be back in a bit.
Ok I got the system password it was a 0 but now i get a screen says hard disk #2PAX2EHSBGM-595B the system Primary HDD, Is protected by a password authentication system, You cannot access data on this drive with out the coreect password. Nopw what do I do?
Help I am So close How do I get past this? I can get into the Bios now but is still lock and I cannot get the password. says no bootable devices because I do not have correct HDD password!
Help I am So close How do I get past this? I can get into the Bios now but is still lock and I cannot get the password. says no bootable devices because I do not have correct HDD password!