TechSpot

I have a virus that's unistalling programs

By ohasobi
Aug 12, 2011
  1. I noticed some of my files have been installing itself. Some of the icons on my desktop no longer work either. At the moment I'm using Ad-Aware to do a full system scan, anything else you guys recommend?

    Edit: I also have a google search virus, it redirects me somewhere I'm not sure if they are the same virus or separate.
     
  2. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
  3. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    Thank you!

    Ok, I'm using Ad-aware.
    Is normal scan the quick or full scan?
     
  4. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Which scan are you talking about?
     
  5. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    In step one?
     
  6. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Ad-ware is NOT and antivirus program.
    Skip that step for now until I see what's installed on your computer.
     
  7. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    Malwarebytes' Anti-Malware 1.51.1.1800
    www.malwarebytes.org

    Database version: 7440

    Windows 6.0.6002 Service Pack 2
    Internet Explorer 7.0.6002.18005

    8/12/2011 12:19:05 AM
    mbam-log-2011-08-12 (00-19-05).txt

    Scan type: Quick scan
    Objects scanned: 168765
    Time elapsed: 21 minute(s), 9 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 1
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\ (Hijack.Zones) -> Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\Users\erica\downloads\videoconvertersetup.exe (Adware.Agent) -> Quarantined and deleted successfully.
     
  8. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit quick scan 2011-08-12 01:14:19
    Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 TOSHIBA_ rev.LV01
    Running: nir0mtn7.exe; Driver: C:\Users\erica\AppData\Local\Temp\ugloapog.sys


    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
    AttachedDevice \Driver\tdx \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\tdx \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\tdx \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
    AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)

    ---- EOF - GMER 1.0.15 ----

    I accidentally ran it twice this was the second time:


    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit scan 2011-08-12 01:16:07
    Windows 6.0.6002 Service Pack 2
    Running: nir0mtn7.exe; Driver: C:\Users\erica\AppData\Local\Temp\ugloapog.sys


    ---- Registry - GMER 1.0.15 ----

    Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\Scheduler@Heartbeat 0x9F 0x9C 0x5A 0x3C ...

    ---- EOF - GMER 1.0.15 ----
     
  9. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    .
    DDS (Ver_2011-06-23.01) - NTFSx86
    Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_21
    Run by erica at 1:30:17 on 2011-08-12
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2938.851 [GMT -5:00]
    .
    AV: Windows Live OneCare *Enabled/Outdated* {2E6C4BAB-3371-CD46-62DC-0E0A86B42619}
    AV: nProtect GameGuard Personal 3.0 *Disabled/Updated* {789946A4-A1C2-CC88-C237-8912CD215A52}
    AV: Norton AntiVirus *Disabled/Outdated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
    SP: Windows Live OneCare *Enabled/Outdated* {950DAA4F-154B-C2C8-586C-3578FD336CA4}
    SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Norton AntiVirus *Enabled/Outdated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
    FW: Norton AntiVirus *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
    FW: nProtect GameGuard Personal 3.0 *Enabled* {40A2C781-EBAD-CDD0-E968-202733F21D29}
    FW: Windows Live OneCare *Enabled* {1657CA8E-791E-CC1E-4983-A73F78676162}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\RtkAudioService.exe
    C:\Program Files\Tablet\Pen\Pen_TouchService.exe
    C:\Windows\SYSTEM32\WISPTIS.EXE
    C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
    C:\Windows\SYSTEM32\WISPTIS.EXE
    C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
    C:\Program Files\Tablet\Pen\Pen_TouchUser.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\WLANExt.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Sony\VAIO Care\VAIOCareService.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Sony\VAIO Update 4\VAIOUpdt.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\system32\dlbucoms.exe
    C:\Windows\system32\INCAinternet\nProtect GameGuard Personal 3.0\nspsvc.exe
    C:\Windows\system32\INCAinternet\nProtect GameGuard Personal 3.0\nspupsvc.exe
    C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
    C:\Program Files\Clearwire\Connection Manager\DeviceLaunchSvc.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Tablet\Pen\Pen_Tablet.exe
    C:\Program Files\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Tablet\Pen\Pen_TabletUser.exe
    C:\Windows\system32\DRIVERS\xaudio.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Windows\system32\WUDFHost.exe
    C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
    C:\Program Files\Microsoft Windows OneCare Live\winss.exe
    C:\Program Files\Tablet\Pen\Pen_Tablet.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Windows\System32\mobsync.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Program Files\Clearwire\InstaLAN\InstaLAN.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Zune\ZuneLauncher.exe
    C:\Program Files\INCAInternet\nProtect GameGuard Personal 3.0\nspmain.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
    C:\Program Files\Bamboo Dock\BambooCore.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\Sony\VAIO Care\VCsystray.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\ManyCam\Bin\ManyCam.exe
    C:\Program Files\Bamboo Dock\Bamboo Dock\Bamboo Dock.exe
    C:\Program Files\Pando Networks\Media Booster\PMB.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Windows\ehome\ehsched.exe
    C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
    C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Windows Live\Contacts\wlcomm.exe
    C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\Common Files\Java\Java Update\jucheck.exe
    C:\Users\erica\Downloads\nir0mtn7.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Windows\system32\NOTEPAD.EXE
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=SNYR&bmod=SNYR
    uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=SNYR&bmod=SNYR
    mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=SNYR&bmod=SNYR
    mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=SNYR&bmod=SNYR
    uInternet Settings,ProxyOverride = *.local
    uURLSearchHooks: YTNavAssist.YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - c:\program files\yahoo!\companion\installs\cpn0\YTNavAssist.dll
    BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\npdivx32.dll
    BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - c:\program files\divx\divx plus web player\npdivx32.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
    BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
    uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
    uRun: [Google Update] "c:\users\erica\appdata\local\google\update\GoogleUpdate.exe" /c
    uRun: [msnmsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
    uRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\MMonitor.exe" -NoStart
    uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
    uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
    uRun: [ManyCam] "c:\program files\manycam\bin\ManyCam.exe" /silent
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messenger\YahooMessenger.exe" -quiet
    uRun: [Bamboo Dock] "c:\program files\bamboo dock\bamboo dock\Bamboo Dock.exe"
    uRun: [Pando Media Booster] c:\program files\pando networks\media booster\PMB.exe
    mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    mRun: [RtHDVCpl] RtHDVCpl.exe
    mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [VAIORegistration] "c:\program files\sony\first experience\WelcomeLauncher.exe"
    mRun: [OneCareUI] "c:\program files\microsoft windows onecare live\winssnotify.exe"
    mRun: [InstaLAN] "c:\program files\clearwire\instalan\InstaLAN.exe" startup
    mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [Clearwire Connection Manager] "c:\program files\clearwire\connection manager\ClearwireCM.exe" -a
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [Skytel] Skytel.exe
    mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
    mRun: [nProtect GameGuard Personal 3.0] c:\program files\incainternet\nprotect gameguard personal 3.0\nspmain.exe -tray
    mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
    mRun: [BambooCore] c:\program files\bamboo dock\BambooCore.exe
    mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
    mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    TCP: DhcpNameServer = 192.168.1.254 192.168.1.254
    TCP: Interfaces\{244EED3D-6D0B-4CB7-963D-3D0D75B6186F} : DhcpNameServer = 192.168.1.254 192.168.1.254
    TCP: Interfaces\{6B3A8D4D-A050-4346-841B-0E8904F78137} : DhcpNameServer = 75.94.255.12 64.13.115.12
    TCP: Interfaces\{D9EB9E5D-366E-455F-B17D-8793DF256799} : DhcpNameServer = 209.244.0.3 209.244.0.4
    Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll
    Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
    Notify: igfxcui - igfxdev.dll
    Notify: VESWinlogon - VESWinlogon.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\users\erica\appdata\roaming\mozilla\firefox\profiles\t1ehsbmh.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
    FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
    FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
    FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
    FF - plugin: c:\program files\google\update\1.2.183.17\npGoogleOneClick8.dll
    FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
    FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
    FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
    FF - plugin: c:\program files\microsoft\office live\npOLW.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
    FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
    FF - plugin: c:\program files\tabletplugins\npwacom.dll
    FF - plugin: c:\programdata\nexonus\ngm\npNxGameUS.dll
    FF - plugin: c:\users\erica\appdata\local\google\update\1.3.21.65\npGoogleUpdate3.dll
    FF - plugin: c:\users\erica\appdata\roaming\move networks\plugins\npqmp071505000011.dll
    FF - plugin: c:\users\erica\appdata\roaming\mozilla\plugins\npgoogletalk.dll
    FF - plugin: c:\users\erica\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
    ============= SERVICES / DRIVERS ===============
    .
    R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-7-12 64288]
    R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20100915.003\IDSvix86.sys [2010-9-18 281648]
    R1 TKFWFV;nProtect Firewall Core Driver ;c:\windows\system32\tkfwfv.sys [2011-3-3 31840]
    R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
    R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-7-6 2151640]
    R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-1-25 149864]
    R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-8-11 366640]
    R2 NSPService;nProtect GameGuard Personal 3.0 Service;c:\windows\system32\incainternet\nprotect gameguard personal 3.0\nspsvc.exe [2011-3-3 581248]
    R2 NSPUpdateService;nProtect GameGuard Personal 3.0 Update Service;c:\windows\system32\incainternet\nprotect gameguard personal 3.0\nspupsvc.exe [2011-3-3 1252808]
    R2 OcHealthMon;Windows Live OneCare Health Monitor;c:\program files\microsoft windows onecare live\OcHealthMon.exe [2009-7-9 26104]
    R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
    R2 RtkAudioService;Realtek Audio Service;c:\windows\RTKAUDIOSERVICE.EXE [2008-10-29 104992]
    R2 SMSI Device Launch Service;Clearwire Device Launch Service;c:\program files\clearwire\connection manager\DeviceLaunchSvc.exe [2009-11-9 107856]
    R2 TabletServicePen;TabletServicePen;c:\program files\tablet\pen\Pen_Tablet.exe [2011-6-15 4869488]
    R2 TouchServicePen;Wacom Consumer Touch Service;c:\program files\tablet\pen\Pen_TouchService.exe [2011-6-15 416112]
    R2 uCamMonitor;CamMonitor;c:\program files\arcsoft\magic-i visual effects 2\uCamMonitor.exe [2007-12-31 104960]
    R3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;c:\windows\system32\drivers\ArcSoftKsUFilter.sys [2007-12-31 17920]
    R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-8-11 22712]
    R3 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-10-10 53168]
    R3 NETw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-8-29 3664384]
    R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2008-10-29 9344]
    R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2008-2-5 41008]
    R3 TKFsAvM;TKFsAvM;c:\windows\system32\TKFsAv.sys [2011-3-3 140608]
    R3 TkFsFtM;MiniFilter Driver;c:\windows\system32\TKFsFt.sys [2011-3-3 18496]
    R3 TKFWVT;TKFWVT;c:\windows\system32\tkfwvt.sys [2011-3-3 126272]
    R3 TkIdsVt;TkIdsVt;c:\windows\system32\tkidsvt.sys [2011-3-3 81216]
    R3 TKPcFt;TKPcFt;c:\windows\system32\TKPcFtCb.sys [2011-3-3 22336]
    R3 ugloapog;ugloapog;C:\ugloapog.sys [2011-8-12 100864]
    R3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2009-10-22 16240]
    R3 WacomVTHid;Virtual Touch Driver;c:\windows\system32\drivers\WacomVTHid.sys [2009-10-22 13224]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-16 135664]
    S3 bcm;WiMAX Network Adapter;c:\windows\system32\drivers\drxvi314.sys [2009-11-3 282112]
    S3 bcmbusctr;WiMAX Bus Driver;c:\windows\system32\drivers\BcmBusCtr.sys [2009-11-3 51712]
    S3 CACLEARWIRE;Clearwire Con App Svc;c:\program files\clearwire\connection manager\ConAppsSvc.exe [2009-11-9 124240]
    S3 CLEARWIRERcAppSvc;Clearwire RcAppSvc;c:\program files\clearwire\connection manager\RcAppSvc.exe [2009-11-9 120144]
    S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
    S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-9-18 102448]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-2-16 135664]
    S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-8-12 15232]
    S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-8-11 41272]
    S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]
    S3 SampleCollector;Intel(R) Sample Collector;c:\program files\sony\vaio care\collsvc.exe [2010-6-17 122880]
    S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\drivers\ssadbus.sys [2011-4-15 121192]
    S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\drivers\ssadmdfl.sys [2011-4-15 12776]
    S3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\drivers\ssadmdm.sys [2011-4-15 136680]
    S3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2009-10-12 1245064]
    S3 TKCtrl;TKCtrl;c:\windows\system32\TKCtrl2k.sys [2011-3-3 75200]
    S3 TKRgAc;TKRgAc;c:\windows\system32\TKRgAc2k.sys [2011-3-3 72768]
    S3 TKRgFt;TKRgFt;c:\windows\system32\TKRgFtXp.sys [2011-3-3 32192]
    S3 WMZuneComm;Zune Windows Mobile Connectivity Service;c:\program files\zune\WMZuneComm.exe [2010-11-11 268528]
    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
    S3 XDva385;XDva385;c:\windows\system32\XDva385.sys [2011-6-4 76488]
    S4 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2008-1-20 21504]
    S4 SOHCImp;VAIO Media plus Content Importer;c:\program files\sony\vaio media plus\SOHCImp.exe [2007-12-31 103712]
    S4 SOHDms;VAIO Media plus Digital Media Server;c:\program files\sony\vaio media plus\SOHDms.exe [2007-12-31 353568]
    S4 SOHDs;VAIO Media plus Device Searcher;c:\program files\sony\vaio media plus\SOHDs.exe [2007-12-31 62752]
    S4 VAIO Power Management;VAIO Power Management;c:\program files\sony\vaio power management\SPMService.exe [2008-10-29 415584]
    S4 VCFw;VAIO Content Folder Watcher;c:\program files\common files\sony shared\vaio content folder watcher\VCFw.exe [2008-9-3 446464]
    S4 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;c:\program files\sony\vcm intelligent analyzing manager\VcmIAlzMgr.exe [2007-12-31 337184]
    S4 VcmXmlIfHelper;VAIO Content Metadata XML Interface;c:\program files\common files\sony shared\vcmxml\VcmXmlIfHelper.exe [2007-12-31 83232]
    .
    =============== Created Last 30 ================
    .
    2011-08-12 05:37:52 100864 ----a-w- C:\ugloapog.sys
    2011-08-12 04:45:26 -------- d-----w- c:\users\erica\appdata\roaming\Malwarebytes
    2011-08-12 04:44:21 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2011-08-12 04:44:15 -------- d-----w- c:\programdata\Malwarebytes
    2011-08-12 04:44:10 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
    2011-08-12 04:44:10 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2011-08-11 03:18:03 -------- d-----w- c:\users\erica\appdata\roaming\Thinstall
    2011-08-11 03:18:03 -------- d-----w- c:\users\erica\appdata\local\Thinstall
    2011-08-10 20:38:48 3602832 ----a-w- c:\windows\system32\ntkrnlpa.exe
    2011-08-10 20:38:47 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe
    2011-08-10 20:38:45 905104 ----a-w- c:\windows\system32\drivers\tcpip.sys
    2011-08-08 04:24:59 0 ----a-w- c:\users\erica\appdata\local\Pkapovo.bin
    2011-08-08 04:24:57 -------- d-----w- c:\users\erica\appdata\local\{EC157197-61EC-4058-87C6-6F6ABE5F65B3}
    2011-07-13 13:01:46 2043392 ----a-w- c:\windows\system32\win32k.sys
    2011-07-13 13:01:39 49152 ----a-w- c:\windows\system32\csrsrv.dll
    .
    ==================== Find3M ====================
    .
    2011-08-12 03:55:50 101720 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
    2011-08-12 03:55:23 16432 ----a-w- c:\windows\system32\lsdelete.exe
    2011-08-08 17:43:34 22336 ----a-w- c:\windows\system32\TKPcFtCb.sys
    2011-08-08 17:43:34 140608 ----a-w- c:\windows\system32\TKFsAv.sys
    2011-07-22 13:54:40 1383424 ----a-w- c:\windows\system32\mshtml.tlb
    2011-07-18 16:35:52 356352 ----a-w- c:\windows\system32\nspavxml.dll
    2011-07-18 16:33:28 81216 ----a-w- c:\windows\system32\tkidsvt.sys
    2011-07-18 16:33:28 75200 ----a-w- c:\windows\system32\TKCtrl2k.sys
    2011-07-18 16:33:28 233792 ----a-w- c:\windows\system32\TKCtrlU.dll
    2011-07-06 15:53:12 565248 ----a-w- c:\windows\system32\nspcutil.dll
    2011-07-06 15:52:28 397312 ----a-w- c:\windows\system32\nspcrypt.dll
    2011-07-06 15:31:47 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
    2011-07-06 15:05:32 237888 ----a-w- c:\windows\system32\npfwu.dll
    2011-06-21 15:49:52 834048 ----a-w- c:\windows\system32\wininet.dll
    2011-06-21 14:13:51 389632 ----a-w- c:\windows\system32\html.iec
    2011-06-17 16:03:18 375808 ----a-w- c:\windows\system32\winsrv.dll
    2011-06-15 16:26:18 1032192 ----a-w- c:\windows\system32\nspupdt.dll
    2011-06-15 16:20:32 26432 ----a-w- c:\windows\system32\TKPcFtHk.sys
    2011-06-15 16:20:32 217408 ----a-w- c:\windows\system32\TKPcFtU.dll
    2011-06-15 16:20:32 108736 ----a-w- c:\windows\system32\npfw.sys
    2011-06-04 21:03:34 76488 ----a-w- c:\windows\system32\XDva385.sys
    2011-06-03 22:20:46 1032192 ----a-w- c:\windows\system32\nspupdt.dll.tmp
    2011-06-03 22:14:00 123712 ----a-w- c:\windows\system32\npfwvt.sys
    2011-05-31 15:46:50 438272 ----a-w- c:\windows\system32\nspfwxml.dll
    2011-05-31 15:41:04 126272 ----a-w- c:\windows\system32\tkfwvt.sys
    2011-05-23 23:47:22 184320 ----a-w- c:\windows\system32\nspsysopt.dll
    .
    ============= FINISH: 1:31:38.64 ===============

    .
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-06-23.01)
    .
    Microsoft® Windows Vista™ Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 12/31/2007 9:26:13 PM
    System Uptime: 8/12/2011 12:25:23 AM (1 hours ago)
    .
    Motherboard: Sony Corporation | | VAIO
    Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz | N/A | 1600/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 224 GiB total, 69.625 GiB free.
    D: is Removable
    E: is Removable
    F: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft Tun Miniport Adapter
    Device ID: ROOT\*TUNMP\0001
    Manufacturer: Microsoft
    Name: Teredo Tunneling Pseudo-Interface
    PNP Device ID: ROOT\*TUNMP\0001
    Service: tunmp
    .
    ==== System Restore Points ===================
    .
    .
    ==== Installed Programs ======================
    .
    .
    Update for Microsoft Office 2007 (KB2508958)
    Acrobat.com
    Ad-Aware
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9
    AIM 7
    Akamai NetSession Interface
    AppCore
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ArcSoft Magic-i Visual Effects 2
    ArcSoft WebCam Companion 2
    Bamboo
    Bamboo Dock
    Bandisoft MPEG-1 Decoder
    BitTorrent
    Bonjour
    ccCommon
    CleanUp!
    CLEAR Connection Manager
    Clearwire InstaLAN
    Click to Disc
    Click to Disc Editor
    Compatibility Pack for the 2007 Office system
    Component Framework
    DivX Setup
    Download Updater (AOL LLC)
    Google Chrome
    Google Talk Plugin
    Google Toolbar for Internet Explorer
    Google Update Helper
    GTOneCare
    HDAUDIO SoftV92 Data Fax Modem with SmartCP
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Intel PROSet Wireless
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) PROSet/Wireless WiFi Software
    iTunes
    Java Auto Updater
    Java(TM) 6 Update 21
    Java(TM) SE Runtime Environment 6
    JTablet
    Junk Mail filter update
    LiveUpdate (Symantec Corporation)
    Loki ActiveX Control
    Malwarebytes' Anti-Malware version 1.51.1.1800
    ManyCam 2.6.1 (remove only)
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Choice Guard
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office Live Add-in 1.3
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word MUI (English) 2007
    Microsoft Protection Service
    Microsoft Silverlight
    Microsoft VC9 runtime libraries
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Windows Live OneCare Resources v2.5.2900.28
    Microsoft Windows OneCare Live AntiSpyware and AntiVirus
    Microsoft Windows OneCare Live v2.5.2900.28
    Microsoft Windows OneCare Live v2.5.2900.28 Idcrl Install
    Microsoft Works
    Move Media Player
    Mozilla Firefox 5.0 (x86 en-US)
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 Parser and SDK
    Music Transfer
    Napster Burn Engine
    Nexon Game Manager
    Norton AntiVirus
    Norton AntiVirus (Symantec Corporation)
    Norton AntiVirus Help
    Norton Protection Center
    nProtect GameGuard Personal 3.0
    nProtect Security Platform
    OpenMG Secure Module 5.1.00
    Pando Media Booster
    Primo
    PX Engine
    QuickBooks Simple Start 2009
    QuickTime
    Realtek High Definition Audio Driver
    Roxio Central Audio
    Roxio Central Copy
    Roxio Central Core
    Roxio Central Data
    Roxio Central Tools
    Roxio Easy Media Creator 10 LJ
    Roxio Easy Media Creator Home
    Runes of Magic
    SAMSUNG USB Driver for Mobile Phones
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB2509488)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft Office 2007 System (KB2541012)
    Security Update for Microsoft Office Excel 2007 (KB2541007)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
    Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    Setting Utility Series
    Skype™ 4.2
    Sony Picture Utility
    Sony Video Shared Library
    SPBBC 32bit
    Spring Get-Togethers
    SupportSoft Assisted Service
    Symantec Real Time Storage Protection Component
    SymNet
    Synaptics Pointing Device Driver
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 System (KB2539530)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Ustream Producer
    VAIO Care
    VAIO Content Folder Setting
    VAIO Content Folder Watcher
    VAIO Content Metadata Intelligent Analyzing Manager
    VAIO Content Metadata Manager Setting
    VAIO Content Metadata XML Interface Library
    VAIO Control Center
    VAIO Data Restore Tool
    VAIO DVD Menu Data Basic
    VAIO Entertainment Platform
    VAIO Event Service
    VAIO Help and Support
    VAIO Launcher
    VAIO Media plus
    VAIO Media plus Opening Movie
    VAIO Movie Story
    VAIO Movie Story Template Data
    VAIO MusicBox
    VAIO MusicBox Sample Music
    VAIO My Memory Center
    VAIO OOBE and Welcome Center
    VAIO Original Function Setting
    VAIO Power Management
    VAIO Presentation Support
    VAIO Startup Assistant
    VAIO Survey
    VAIO Update 4
    VAIO Wallpaper Contents
    VAIO Wireless Wizard
    VC80CRTRedist - 8.0.50727.4053
    VideoLAN VLC media player 0.8.6d
    Visual C++ 2008 x86 Runtime - (v9.0.30729)
    Visual C++ 2008 x86 Runtime - v9.0.30729.01
    WebTablet IE Plugin
    WebTablet Netscape Plugin
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Mail
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live OneCare
    Windows Live Sign-in Assistant
    Windows Live Upload Tool
    Windows Media Player Firefox Plugin
    Windows Mobile Device Updater Component
    WinDVD for VAIO
    WinRAR archiver
    Yahoo! Messenger
    Yahoo! Software Update
    Yahoo! Toolbar
    Zune
    Zune Language Pack (DEU)
    Zune Language Pack (ESP)
    Zune Language Pack (FRA)
    Zune Language Pack (ITA)
    Zune Language Pack (NLD)
    Zune Language Pack (PTB)
    Zune Language Pack (PTG)
    .
    ==== Event Viewer Messages From Past Week ========
    .
    8/9/2011 10:20:45 AM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/9/2011 1:08:37 PM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/8/2011 6:51:29 AM, Error: Service Control Manager [7023] - The Symantec Core LC service terminated with the following error: The class is configured to run as a security id different from the caller
    8/8/2011 6:49:15 AM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/7/2011 9:18:04 AM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/7/2011 11:45:33 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Installer service to connect.
    8/7/2011 11:45:33 PM, Error: Service Control Manager [7000] - The Windows Installer service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    8/7/2011 11:45:26 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
    8/7/2011 11:42:43 PM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/6/2011 8:53:43 AM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/6/2011 8:38:09 PM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/6/2011 10:16:44 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
    8/6/2011 1:10:23 PM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/5/2011 11:25:12 AM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/12/2011 12:27:07 AM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/12/2011 12:27:07 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SRTSP
    8/12/2011 12:27:07 AM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    8/12/2011 12:25:41 AM, Error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver.
    8/12/2011 12:25:41 AM, Error: SRTSP [4] - Error loading virus definitions.
    8/11/2011 9:54:38 AM, Error: Service Control Manager [7034] - The nProtect GameGuard Personal 3.0 Service service terminated unexpectedly. It has done this 1 time(s).
    8/11/2011 9:41:20 AM, Error: Service Control Manager [7023] - The Microsoft .NET Framework NGEN v4.0.30319_X86 service terminated with the following error: The class is configured to run as a security id different from the caller
    8/11/2011 9:41:15 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Automatic LiveUpdate Scheduler service to connect.
    8/11/2011 9:38:44 AM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/11/2011 7:44:45 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Font Cache Service service to connect.
    8/11/2011 7:44:45 PM, Error: Service Control Manager [7000] - The Windows Font Cache Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    8/11/2011 7:41:51 PM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/11/2011 7:40:47 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.0.154 for the Network Card with network address 001DBAAF3ABA has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
    8/11/2011 12:13:38 PM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/11/2011 11:50:17 PM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    8/11/2011 11:35:58 PM, Error: MSFWDrv [9] - The device, , did not respond within the timeout period.
    8/11/2011 11:05:38 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2539636).
    8/11/2011 11:02:52 AM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.97 for the Network Card with network address 001DBAAF3ABA has been denied by the DHCP server 192.168.0.254 (The DHCP Server sent a DHCPNACK message).
    8/10/2011 9:39:28 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
    8/10/2011 9:33:55 AM, Error: Service Control Manager [7034] - The Intel® PROSet/Wireless Event Log service terminated unexpectedly. It has done this 1 time(s).
    .
    ==== End Of File ===========================
     
  10. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    I can see 3 AV programs listed:
    Norton
    nProtect GameGuard Personal
    Windows Live OneCare


    Uninstall Windows Live OneCare as it's not functional anymore.
    Uninstall nProtect GameGuard Personal.

    Now, what about Norton?
    I see it's listed as outdated.
    Is it still paid for active program?
    Are you still getting updates for it?
     
  11. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    no i think it stopped like a month ago.
     
  12. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Uninstall all three then.
    To uninstall Norton use this tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

    Then...

    Install one of these:
    - Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
    - Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html
    Update, run full scan, report on any findings.

    When done....

    Download aswMBR to your desktop.
    Double click the aswMBR.exe to run it.
    Click the "Scan" button to start scan:
    [​IMG]

    On completion of the scan click "Save log", save it to your desktop and post in your next reply:
    [​IMG]

    NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

    ===============================================================

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG users: ComboFix will not run until AVG is uninstalled as a protective measure against the anti-virus. This is because AVG "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.



    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode.

    2. Delete Combofix file, download fresh one, but rename combofix.exe to yourname.exe BEFORE saving it to your desktop.
    Do NOT run it yet.

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    Rkill.com
    Rkill.scr
    Rkill.exe

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  13. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    Oh my god...before I can even get to this my computer froze then when I rebooted it, it said.."operating system cannot be found".

    I think I just lost my laptop.
    :(
     
  14. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Well not necessarily.

    First thing to check.....enter BIOS and see if hard drive is listed.
    Let me know.
     
  15. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    how do i do that, im sorry i know nothing about computers
     
  16. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    OK....restart your computer and watch the bottom of your screen.
    You should see something like this:

    Press <some key> to enter setup.

    Press that <some key> to enter BIOS.

    Depending on your BIOS type you'll see something like this:

    [​IMG]

    or this:

    [​IMG]

    See if your hard drive is listed there.
     
  17. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    no it just says viao screen then straight to the black screen that says "operating system not found"
     
  18. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Try TAPPING F2, or F3 keys when your computer restarts.
     
  19. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    omg it says hard disk drive none can i not get my files off it?!
    im going to cry
     
  20. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    We can try to give it a shot.

    Let's see, if we can look at your computer booting from an external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps HERE
    • Your system should now display a REATOGO-X-PE desktop.
    • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
    • Double-click on the OTLPE icon.
    • When asked Do you wish to load the remote registry, select Yes
    • When asked Do you wish to load remote user profile(s) for scanning, select Yes
    • Ensure the box Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start.
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\OTL.txt
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.
     
  21. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    ok so i download this on my desktop right?
    because i dont think i can do this on my laptop.
     
  22. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Yes, you can create that CD on any computer.
     
  23. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    Ok it downloaded ont he laptop then it blue screened so I restarted.
    Then it started booting up then restarted and it says operating system not found.

    So I was going to take it to geek squad but do you think they can recover anything?
     
  24. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    You're suppose to boot "bad" computer from it.

    Put the CD in and restart computer.
    You should see a message:
    "Press any key to boot from CD".
     
  25. ohasobi

    ohasobi TS Rookie Topic Starter Posts: 19

    I put it in the the bad computer, that's what it did, it doesn't ask to push buttons it just automatically read the disk and is it because my desktop is a xp and laptop was a vista?
     
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