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I think I have a virus can anyone help?

Discussion in 'Virus and Malware Removal' started by cadams648, Dec 4, 2012.

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  1. cadams648 Newcomer, in training Posts: 28

    Am I all done?
    cadams648, Dec 4, 2012
    #21

  2. Broni Malware Annihilator Posts: 39,288   +175

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
SRV - File not found [On_Demand | Stopped] -- -- (SystemExplorerHelpService)
SRV - File not found [Disabled | Stopped] -- -- (SDWSCService)
SRV - File not found [Auto | Stopped] -- -- (HitmanProScheduler)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (CEDRIVER60)
O2 - BHO: (Java(tm) Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll File not found
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - Reg Error: Key error. File not found
O15 - HKU\S-1-5-21-4257606878-3559187890-744786316-1001\..Trusted Domains: minecraftforum.net ([www] http in Trusted sites)
O15 - HKU\S-1-5-21-4257606878-3559187890-744786316-1001\..Trusted Domains: minecraftforum.net ([www] https in Trusted sites)
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset.com/special/eos/OnlineScanner.cab (Reg Error: Key error.)
@Alternate Data Stream - 245 bytes -> C:\ProgramData\Temp:0B4227B4

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

    =================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

    2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    3. Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    4. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
    Broni, Dec 4, 2012
    #22

  3. cadams648 Newcomer, in training Posts: 28

    All processes killed
    ========== OTL ==========
    Service SystemExplorerHelpService stopped successfully!
    Service SystemExplorerHelpService deleted successfully!
    Service SDWSCService stopped successfully!
    Service SDWSCService deleted successfully!
    Service HitmanProScheduler stopped successfully!
    Service HitmanProScheduler deleted successfully!
    Service CEDRIVER60 stopped successfully!
    Service CEDRIVER60 deleted successfully!
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\ deleted successfully.
    Registry key HKEY_USERS\S-1-5-21-4257606878-3559187890-744786316-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\minecraftforum.net\www\ deleted successfully.
    Registry key HKEY_USERS\S-1-5-21-4257606878-3559187890-744786316-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\minecraftforum.net\www\ not found.
    Starting removal of ActiveX control {7530BFB8-7293-4D34-9923-61A11451AFC5}
    C:\Windows\Downloaded Program Files\OnlineScanner.inf moved successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{7530BFB8-7293-4D34-9923-61A11451AFC5}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7530BFB8-7293-4D34-9923-61A11451AFC5}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{7530BFB8-7293-4D34-9923-61A11451AFC5}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7530BFB8-7293-4D34-9923-61A11451AFC5}\ not found.
    ADS C:\ProgramData\Temp:0B4227B4 deleted successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: curtis
    ->Temp folder emptied: 1473 bytes
    ->Temporary Internet Files folder emptied: 4295105 bytes
    ->Java cache emptied: 215564 bytes
    ->Google Chrome cache emptied: 31066505 bytes
    ->Flash cache emptied: 57032 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 67 bytes
    ->Flash cache emptied: 56504 bytes

    User: Default User

    User: michael
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 57997013 bytes
    ->Java cache emptied: 1 bytes
    ->Google Chrome cache emptied: 46278067 bytes
    ->Flash cache emptied: 57433 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 4008 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 134.00 mb


    [EMPTYJAVA]

    User: All Users

    User: curtis
    ->Java cache emptied: 0 bytes

    User: Default

    User: Default User

    User: michael
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0.00 mb


    [EMPTYFLASH]

    User: All Users

    User: curtis
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User

    User: michael
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.69.0 log created on 12052012_023446

    Files\Folders moved on Reboot...
    File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
    cadams648, Dec 4, 2012
    #23

  4. cadams648 Newcomer, in training Posts: 28

    Farbar Service Scanner Version: 04-12-2012
    Ran by curtis (administrator) on 05-12-2012 at 02:48:04
    Running from "C:\Users\curtis\Desktop"
    Windows 7 Home Premium Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcore.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys
    [2012-11-13 18:55] - [2012-10-03 16:58] - 1293680 ____A (Microsoft Corporation) E23A56F843E2AEBBB209D0ACCA73C640

    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
    cadams648, Dec 4, 2012
    #24

  5. cadams648 Newcomer, in training Posts: 28

    User: All Users

    User: curtis
    ->Temp folder emptied: 776 bytes
    ->Temporary Internet Files folder emptied: 36810 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 6462151 bytes
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User

    User: michael
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 440305 bytes
    %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 2273819 bytes
    %systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 741 bytes

    Emptying RecycleBin. Do not interrupt.

    RecycleBin emptied: 0 bytes
    Process complete!

    Total Files Cleaned = 9.00 mb
    cadams648, Dec 4, 2012
    #25

  6. cadams648 Newcomer, in training Posts: 28

    All clean am I done?
    cadams648, Dec 4, 2012
    #26
     

  7. Broni Malware Annihilator Posts: 39,288   +175

    You didn't follow all instructions.
    I still need Security Check and Eset scan results.
    Broni, Dec 4, 2012
    #27

  8. cadams648 Newcomer, in training Posts: 28

    Security Check will not finsh
    cadams648, Dec 5, 2012
    #28

  9. Broni Malware Annihilator Posts: 39,288   +175

    What exactly happens?
    Any error messages?
    Broni, Dec 5, 2012
    #29

  10. cadams648 Newcomer, in training Posts: 28

    No it just freezes on heath check
    cadams648, Dec 5, 2012
    #30

  11. cadams648 Newcomer, in training Posts: 28

    Performing System Health Check
    cadams648, Dec 5, 2012
    #31

  12. cadams648 Newcomer, in training Posts: 28

    Then freeze
    cadams648, Dec 5, 2012
    #32

  13. Broni Malware Annihilator Posts: 39,288   +175

    Delete your file, download fresh one and try again.
    If still a problem run it from safe mode.
    Broni, Dec 5, 2012
    #33

  14. cadams648 Newcomer, in training Posts: 28

    Why does eset online scanner take more than 2hr to scan
    cadams648, Dec 5, 2012
    #34

  15. Broni Malware Annihilator Posts: 39,288   +175

    It depends on your hard drive size. Be patient.

    Did you run Security Check?
    Broni, Dec 5, 2012
    #35

  16. cadams648 Newcomer, in training Posts: 28

    ESETSmartInstaller@High as downloader log:
    all ok
    # version=8
    # OnlineScannerApp.exe=1.0.0.1
    # OnlineScanner.ocx=1.0.0.6844
    # api_version=3.0.2
    # EOSSerial=ecafa89ae6b8564c95f4489bde69382d
    # end=finished
    # remove_checked=false
    # archives_checked=true
    # unwanted_checked=false
    # unsafe_checked=false
    # antistealth_checked=true
    # utc_time=2012-12-05 08:10:17
    # local_time=2012-12-05 08:10:17 (+0000, GMT Standard Time)
    # country="United Kingdom"
    # lang=1033
    # osver=6.1.7601 NT Service Pack 1
    # compatibility_mode=774 16777213 100 91 67311 131448089 0 0
    # compatibility_mode=5893 16776573 100 94 50147 107204608 0 0
    # scanned=294125
    # found=0
    # cleaned=0
    # scan_time=15627
    cadams648, Dec 5, 2012
    #36

  17. cadams648 Newcomer, in training Posts: 28

    Results of screen317's Security Check version 0.99.56
    Windows 7 Service Pack 1 x86 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    avast! Internet Security
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    SUPERAntiSpyware
    Malwarebytes Anti-Malware version 1.65.1.1000
    CCleaner
    JavaFX 2.1.1
    Java 7 Update 9
    Java SE Development Kit 7 Update 7
    Adobe Flash Player11.5.502.110
    Adobe Reader XI
    Google Chrome 21.0.1180.83
    Google Chrome 21.0.1180.89
    Google Chrome 22.0.1229.79
    Google Chrome 22.0.1229.92
    Google Chrome 22.0.1229.94
    Google Chrome 23.0.1271.64
    Google Chrome 23.0.1271.91
    Google Chrome 23.0.1271.95
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbamgui.exe
    Malwarebytes' Anti-Malware mbamscheduler.exe
    AVAST Software Avast AvastSvc.exe
    AVAST Software Avast AvastUI.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C:
    ````````````````````End of Log``````````````````````
    cadams648, Dec 5, 2012
    #37

  18. Broni Malware Annihilator Posts: 39,288   +175

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
    Broni, Dec 5, 2012
    #38

  19. cadams648 Newcomer, in training Posts: 28

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: curtis
    ->Temp folder emptied: 1115048 bytes
    ->Temporary Internet Files folder emptied: 33287655 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 326218462 bytes
    ->Flash cache emptied: 686 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User

    User: michael
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 5193 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 344.00 mb


    [EMPTYFLASH]

    User: All Users

    User: curtis
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User

    User: michael
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: curtis
    ->Java cache emptied: 0 bytes

    User: Default

    User: Default User

    User: michael
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 12052012_212301

    Files\Folders moved on Reboot...
    File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
    cadams648, Dec 5, 2012
    #39

  20. cadams648 Newcomer, in training Posts: 28

    Its running so fast now thank you!!!!!!
    cadams648, Dec 5, 2012
    #40
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