Hello, new to the forums here. Actually stumbled upon this great site looking for information on this. I had some issues almost a week ago. I have Norton AV installed, well I kept getting multiple window alerts, figured I had a virus and tried to run Norton. It would not respond. I tried restoring to an earlier date and started having problems with PC going into auto chekdsk. Then it wouldn't check and automatically rebooted. This circle went on and on, so I downloaded AVG to see if I could catch the virus. Ran rkill first, malwarebytes, then AVG which found a couple viruses and several malware (unfortunately I do not recall the names). After that I still had problems. I noticed my PC showed there was no internet signal, and my router showed everything was fine, even my smartphone was able to use my routers signal fine. I also noticed my light on router was flashing like crazy showing use, even while no activity on my PC, so I believe my PC was communicating or something as its never doen that. After trying reboot again I got the signal indicator back showing i had internet. I have full version of Norton along with paid virus removal assurance (lol). I called up, and 5 hours later I believed my PC was cleaned. All temp files (or so I believe) were cleaned by logged in tech. Sorry temp file cleaning is something i was very neglectful at. Was told to call back if any further problems. While shutting down PC, it suddenly required to have 55 updates to windows (???). When I booted up the next day Norton displayed a window saying "Threat requiring manual removal detected: System infected: Tidserv Activity 4". Called up Norton again, 4 hours later I believed was clean again. Tech also asked if he could delete AVG and Malwarebytes. Said sure thinking there could be an issue with those. This time after done with tech, PC is EXTREMELY slow on internet, like on 14.4 dialup when i'm using DSL. PC was never this slow or anywhere near it. After a third call to Nortons techs, I still have this same threat warning as I mentioned earlier and PC is still extremely slow. I have lost confidence in Norton and it's techs, it especially doesn't help when there is a language/ accent barrier since they have outsourced their help to I believe India. I apologize for this being a long post, but I wanted someone to know all the issues at the beginning. Could someone please help me. Also, from looking at a few threads I can tell you I am not that versed on shortcuts, etc for logs, etc. But if explained how to do something I can/ will do it. Thanks.