Inactive Infected with Windowsa Command Processor Virus

[Noah Hunt]

Hello,

I am new to this forum and was hoping someone could help me out!

I was on the internet and a pop up came up. I thought I clicked off it quickly, but it must not have been the case. Windows Command Processor virus keeps asking for permission. I cannot click cancel, it keeps popping up.

I cannot access google chrome anymore, because it keeps crashing, and now I can no longer access anything on my computer due to the continuous pop up.

If anyone can hellp me that would be brilliant!

Thanks,

Noah

 

[Broni]

Welcome aboard

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

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Same problem in Safe Mode?
What Windows version is it?

 

[Noah Hunt]

Hi Broni! It doesn't happen in safemode however I can't access internet in safemode currently (may just be my wireless).

It is Windows 7.

 

[Broni]

For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

Plug the flashdrive into the infected PC.

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

If you are using Vista or Windows 7 enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • 
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

[Noah Hunt]

OK will do, but by using a flash drive between different computers will I infect other computers with the virus by doing so?

 

[Broni]

Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.

 

[Noah Hunt]

Hi Broni,

I have a problem as I cannot log in as an administrator as I don't know the password, is there away around that?

 

[Broni]

Whose computer is it?

 

[Noah Hunt]

My dad gave it to me, however he does not know the administrator password either as he got it from work....

 

[Broni]

Is there any way your dad can find out about admin passport?
Not having it will cause constant issues for you in case of computer problems.