TechSpot

Internet connection problems

By GarthM
Mar 30, 2007
  1. Hello,

    I ma currently having problems connecting to the net. I am connecting through a sweex router and i have my pc and my xbox360 plugged into it.

    This week i have started having problems where i connect but nothing happens i just get a message waiting for the page.

    I have checked the connection and the send and receive packages seem very low struggling to get over 100.

    When i take the front off the main phone socket and connect the cable into the mains the connection is fine.

    I have run sybot and adaware plus virus scanned the pc and nothing has been found.

    I have pasted a hijack this log if anyone can help as its driving me mad having to unscrew the phone socket every night.

    Thanks in advance

    Logfile of HijackThis v1.99.1
    Scan saved at 19:45:08, on 30/03/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16414)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    c:\program files\mcafee.com\agent\mcdetect.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
    C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\McAfee.com\VSO\mcvsshld.exe
    C:\Program Files\McAfee.com\VSO\oasclnt.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\PROGRA~1\mcafee.com\mps\mscifapp.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    c:\program files\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\MessengerPlus! 3\MsgPlus.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Nikon\NkView6\NkvMon.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\WinRAR\WinRAR.exe
    C:\DOCUME~1\GARTHM~1\LOCALS~1\Temp\Rar$EX00.407\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.co.uk/myway
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: IEByteRange - {1A7793DE-2598-4FA8-9EC5-9442CDE5E1CC} - (no file)
    O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll
    O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\program files\mcafee.com\mps\popupkiller.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [MPSExe] c:\PROGRA~1\mcafee.com\mps\mscifapp.exe /embedding
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
    O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: OracleOraHome90TNSListener - Unknown owner - C:\oracle\ora90\BIN\TNSLSNR.exe (file missing)
    O23 - Service: OracleServiceATHOME - Unknown owner - c:\oracle\ora90\bin\ORACLE.EXE (file missing)
     
  2. Po`Girl

    Po`Girl TS Rookie Posts: 595

    That means there is an extension socket somewhere with a phone or fax/modem
    attached to it,without a filter,or with a faulty filter.

    Make sure all other phones/faxes etc using that phone line are filtered.

    If you have another computer being used in the building,blame the user.

    Failing everything,you can always carry on plugging straight into the clean connection :)


    Bonus advice : Go into msconfig/startup and uncheck 90% of those programs.Just leave the security ones.

    Dump Mcafee,get Zone Alarm or Kerio and AVG.Use Firefox instead of IE.
     
  3. GarthM

    GarthM TS Rookie Topic Starter

    Cheers Po was thinking of getting rid of mcafee as it runs out soon so i will have a look at them.

    Also i have tried the internet again today and its working fine this is very odd but i aint gonna complain.

    Cheers
     
  4. GarthM

    GarthM TS Rookie Topic Starter

    its not working again. Now this may be a silly question but if i have the internet cable running straight into the phone socket without a filter could this contribute to the problem?

    Failing that it will be time to try a new filter on the socket downstairs as this is really getting on my nerves now!!
     
  5. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    It is also possible, that it is the very act of unplugging and plugging in the cable that is causing your connection issues. Some times, it is a poor crimp on the cable itself that causes intermittent connection problems. Not the most likely cause, but the easiest to check by substituting a known good cable.
     
  6. GarthM

    GarthM TS Rookie Topic Starter

    What do you mean a poor crimp? in the actual telephone socket itself?

    I have tried new filters and they have not worked so again i have taken off the socket isolated the connection and it works fine.

    Would you say the socket in the wall could have had it?

    Thanks
     
  7. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    I was originally referring to the connector on the cable that is plugging into the socket. It is possible that the socket has been loosened/damaged enough so that it is not making a good connection with the connector on the cable. If everything works fine with the suspect socket out of the configuration, then that may very well be the case.
     
  8. GarthM

    GarthM TS Rookie Topic Starter

    Yeah everything works fine when i plug into the main socket so my next step will be to replace the socket.
     
  9. TC Machine

    TC Machine TS Rookie Posts: 18

    Filter

    This could well be the problem. You must plug in a micro-filter for each new broadband or telephone connection or it won't work. These cost about £2, so a cheap fix, hopefully.
    :slurp:
     
  10. GarthM

    GarthM TS Rookie Topic Starter

    I have replaced the filters and it has not helped. I have been using the internet for over a year with a filter on the socket downstairs (where the phone is) and not one upstairs and it worked fine.

    I will replace the scoket itself at the weekend and see if that makes a difference.

    Am i right in thinking that if i had a pc or router related problem it would not work even if i isolated the connection?
     
  11. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    Well, never say never, but it sure seems like your PC or Router would not be the problem at this point...
     
  12. GarthM

    GarthM TS Rookie Topic Starter

    Well thats one good thing. Roll on the weekend.

    Thanks for all your advice hopefully the new socket will do the trick otherwise i am completely stumped!!
     
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