Just bought WD My Passport 2TB and can't get it to work

By bubz786
Apr 9, 2013
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  1. I've just bought a new WD My passport 2TB 3.0 external hard drive and for nor love or money I can't get it to work.....

    As I plugged in the device my computer pick ups " new hardware device added" with the ping sound. Yet when trying to install the drivers It stays stuck on the " Instal wizard will guide you" dialogue box.... it then prevents me to connect to the internet and the the only way I can remove the " Install wizard...." dialogue box is to shut down tha comp by maually holding down the power key.

    Anyone help me out on this,,,I'm going to return it if I can't get it sorted.... really not happy with the brand western digital so far.:mad:

    Also the drive is not visable in "My Computer"
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,233   +234

    What version of Windows do you have installed? External USB hard drives usually don't need any additional drivers

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