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Laptop with Win7 restarts every 10-30 minutes, ntoskrnl.exe; Bugcheck code: 0x7F

By regcoll
Nov 22, 2010
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  1. Hi

    I have a recent (about 2 month old) Sony Vaio z128 laptop (sony-asia.com/product/vpcz128gg) with Win7 64bit.

    During the 2 month laptop restarted few times.
    2 days ago it started to restart randomly every 10-30 minutes.

    The error I'm getting on restart from Windows and WhoCrashed are below.
    Dumps are attached.

    I couldn't identify what driver / device responsible for it.

    I have a warranty but it will mean not having my computer for a while and it's not easy as it is my only development / work computer.

    Could anyone help me to identify the problem?
    Thanks!


    --------------------------------------------------------------------------------
    Windows result
    --------------------------------------------------------------------------------

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 3081

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFE4EC39CF4DFD
    BCP2: 0000000000000002
    BCP3: 0000000000000008
    BCP4: FFFFE4EC39CF4DFD
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\112310-61947-01.dmp
    C:\Users\xim\AppData\Local\Temp\WER-73570-0.sysdata.xml


    --------------------------------------------------------------------------------
    WhoCrashed result
    --------------------------------------------------------------------------------


    On Mon 11/22/2010 11:29:26 PM your computer crashed
    This was likely caused by the following module: ntoskrnl.exe
    Bugcheck code: 0x7F (0x8, 0x80050033, 0x6F8, 0xFFFFF8000308DEC0)
    Error: UNEXPECTED_KERNEL_MODE_TRAP
    Dump file: C:\Windows\Minidump\112210-12433-01.dmp
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



    On Fri 11/19/2010 6:13:00 AM your computer crashed
    This was likely caused by the following module: ntoskrnl.exe
    Bugcheck code: 0xD1 (0xFFFFE4E8AF4DE0EA, 0x2, 0x8, 0xFFFFE4E8AF4DE0EA)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Dump file: C:\Windows\Minidump\111910-5007-01.dmp
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



    On Fri 11/19/2010 1:31:46 AM your computer crashed
    This was likely caused by the following module: ntoskrnl.exe
    Bugcheck code: 0xD1 (0xFFFFE4EA02C8BBEA, 0x2, 0x8, 0xFFFFE4EA02C8BBEA)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Dump file: C:\Windows\Minidump\111910-12760-01.dmp
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



    On Fri 11/19/2010 12:59:59 AM your computer crashed
    This was likely caused by the following module: ntoskrnl.exe
    Bugcheck code: 0xD1 (0xFFFFE4E8BA2BCA26, 0x2, 0x8, 0xFFFFE4E8BA2BCA26)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Dump file: C:\Windows\Minidump\111910-12792-01.dmp
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



    On Fri 11/19/2010 12:24:57 AM your computer crashed
    This was likely caused by the following module: ntoskrnl.exe
    Bugcheck code: 0xD1 (0xFFFFE4EBBB2CC824, 0x2, 0x8, 0xFFFFE4EBBB2CC824)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Dump file: C:\Windows\Minidump\111910-56191-01.dmp
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

    Attached Files:

  2. Jonathan King

    Jonathan King TS Rookie Posts: 133

    Start by removing ZoneAlarm; I suspect that may be the cause for your 7F bugcheck. Here is the removal tool: http://download.zonealarm.com/bin/free/support/cpes_clean.exe

    Also, remove AVG with this tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

    Replace it with MSE: http://www.microsoft.com/security_essentials

    Install updated Intel Ethernet drivers from here: http://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01 home_downloadct

    While you're there, you might grab some newer WiFi driver as well.

    Finally, install updated nVidia drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us
    Code:
    vsdatant.sys         Sun May 09 12:28:58 2010 (4BE6E2CA) -- ZoneAlarm
    
    AVGIDSDriver.Sys     Tue Aug 03 18:24:45 2010 (4C58972D)
    AVGIDSEH.Sys         Mon Sep 13 18:46:38 2010 (4C8EA9CE)
    AVGIDSFilter.Sys     Tue Aug 03 18:23:21 2010 (4C5896D9)
    avgldx64.sys         Mon Sep 06 20:49:29 2010 (4C858C19)
    avgmfx64.sys         Mon Sep 06 20:49:14 2010 (4C858C0A)  -- AVG
    avgrkx64.sys         Mon Sep 06 20:49:37 2010 (4C858C21)
    avgtdia.sys          Mon Sep 06 20:52:11 2010 (4C858CBB)
    
    e1k62x64.sys         Thu Dec 10 12:37:53 2009 (4B2131F1)  -- Intel Ethernet
    
    NETw5s64.sys         Mon May 31 15:05:02 2010 (4C04085E) -- Intel WiFi
    
    nvlddmkm.sys         Tue Jan 19 15:38:34 2010 (4B56184A) -- nVidia graphics drivers
    If the BSODs persist, could you upload a full BSOD report? See these directions: http://www.jcgriff2.com/BSODpostinstructions.html

    Zip up the output folder, and upload it to Rapidshare or a similar site.

    ...Summary of the dumps
    Code:
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Nov 22 19:20:26.999 2010 (UTC - 5:00)
    System Uptime: 0 days 1:10:02.498
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Sun Nov 21 18:26:36.192 2010 (UTC - 5:00)
    System Uptime: 0 days 18:55:08.692
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    BUGCHECK_STR:  0x7f_8
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Fri Nov 19 01:10:23.551 2010 (UTC - 5:00)
    System Uptime: 0 days 0:11:17.049
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
      
    
  3. regcoll

    regcoll TS Rookie Topic Starter

    Thank you Jonathan!

    Removed ZoneAlarm and so far all good.
    Will report if anything comes back.

    Would you still recommend MSE over free antiviruses, even if it's not crashing anymore?

    Thank you, really appreciate your help.
  4. Jonathan King

    Jonathan King TS Rookie Posts: 133

    I would recommend MSE on the basis of speed alone, even if it didn't have the advantage of being an extremely stable anti-virus program.

    Glad the BSODs have stopped though, thanks for reporting back!


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