Losing Internet connection

By bobl61
Apr 18, 2009
  1. I'm having major problems with My internet connection. It started happening after I installed TuneUp Utilities 2009. I checked their website and couldn't find an answer. I uninstalled it, but it didn't help. I have 2 computers connected via router. The problem only occurs on the main computer (the one I'm using now). I checked all the network settings against the other computer , and they are identical (TCP/IP, etc.). I'll be surfing the internet and everything is loading fine, then all of a sudden My connection just drops (no internet, email, etc.). Any ideas?

    « TCP Analyzer Results » 
    Tested on: 04.18.2009 01:10 
    IP address: 
    Client OS: Windows XP 
    TCP options string: 020405ac0103030001010402 
    MSS: 1452 
    MTU: 1492 
    TCP Window: 13068 (multiple of MSS) 
    RWIN Scaling: 0 bits  
    Unscaled RWIN : 13068 
    Recommended RWINs: 63888, 127776, 255552, 511104, 1022208 
    BDP limit (200ms): 523kbps (65KBytes/s)
    BDP limit (500ms): 209kbps (26KBytes/s) 
    MTU Discovery: ON 
    TTL: 52 
    Timestamps: OFF 
    SACKs: ON 
    IP ToS: 00000000 (0) 
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Contact your ISP, it may be caused by your modem or router, if you have one. Is XP updated to SP3?
  3. giyad

    giyad TS Enthusiast Posts: 59

    try to see if you can recreate what your doing when it drops... does it just drop randomly when visiting any site, or is it certain sites?

    Also, try to see if its happening after a specific interval. If its happening every 2 hours, or every 2 days or something.

    Are you connected wireless, or wired?

    Does it automatically reconnect, or does it drop and you have to restart the modem/router/pc?
  4. bobl61

    bobl61 TS Rookie Topic Starter Posts: 22

    Thanks for the replies. I restored a backup pont and it seems to have solved the problem :wave:
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