Malware removal

Solved
By chukmane
Feb 11, 2012
  1. I get an error message "Bad NPObject as private data" and my computer runs very slow
  2. mailpup

    mailpup TS Special Forces Posts: 8,385   +205

    Moving to VM removal forum.

    To VM staff, if it's not a malware issue let me know.
  3. Broni

    Broni Malware Annihilator Posts: 46,153   +251

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  4. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    how do i view and attach the logs
  5. Broni

    Broni Malware Annihilator Posts: 46,153   +251

    I'm not sure what your questions is.
    Tool you'll run will produce logs.
    You must copy their content and paste them into your replies.
  6. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    after i run the tool will the logs automatically show up or do i have to trigger something to view it sorry im not much of a tech genius lol
  7. Broni

    Broni Malware Annihilator Posts: 46,153   +251

    They'll show up.
  8. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    Malwarebytes Anti-Malware 1.60.1.1000
    www.malwarebytes.org

    Database version: v2012.02.12.02

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Touchi :: TOUCHI-HP [administrator]

    2/11/2012 11:21:17 PM
    mbam-log-2012-02-11 (23-21-17).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 181911
    Time elapsed: 15 minute(s), 24 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
  9. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    after i downloaded gmer i disabled my mcafee anti-virus , but did not d/c from internet or exit from mozilla because i needed to see the directions is that step madatory because when i opened gmer and saved scan log to my desktop and re-opend it the log notpad was blank
  10. Broni

    Broni Malware Annihilator Posts: 46,153   +251

    Proceed with other steps.
  11. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    .
    DDS (Ver_2011-08-26.01) - NTFSAMD64
    Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
    Run by Touchi at 9:51:47 on 2012-02-12
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.1787.639 [GMT -6:00]
    .
    AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
    AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
    SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
    FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\atieclxx.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\WLANExt.exe
    C:\Windows\system32\conhost.exe
    C:\Program Files\AVAST Software\Avast\afwServ.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
    C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    C:\Windows\system32\mfevtps.exe
    C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\system32\rundll32.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\SysWOW64\rundll32.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
    C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
    C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe
    C:\Program Files\Realtek\RtVOsd\RtVOsd.exe
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
    C:\Program Files (x86)\Internet Explorer\IELowutil.exe
    C:\Windows\system32\taskhost.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\notepad.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\SysWOW64\cmd.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\SysWOW64\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    mWinlogon: Userinit=userinit.exe,
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MICROS~3\Office12\GR469A~1.DLL
    BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110917100555.dll
    BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
    uRun: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [RegWork] C:\Program Files (x86)\RegWork\RegWork.exe
    mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
    mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
    TCP: DhcpNameServer = 192.168.1.254
    TCP: Interfaces\{9DD2A126-41D5-4092-9B93-A2BCAEF7AB0B} : DhcpNameServer = 192.168.1.254
    TCP: Interfaces\{9DD2A126-41D5-4092-9B93-A2BCAEF7AB0B}\45343444 : DhcpNameServer = 10.162.73.10 10.162.73.14
    Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~2\MICROS~3\Office12\GRA32A~1.DLL
    Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MICROS~3\Office12\GR469A~1.DLL
    BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO-X64: AcroIEHelperStub - No File
    BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~3\Office12\GR469A~1.DLL
    BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110917100555.dll
    BHO-X64: scriptproxy - No File
    BHO-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    TB-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
    mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun-x64: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
    mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    mRun-x64: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun-x64: [RegWork] C:\Program Files (x86)\RegWork\RegWork.exe
    mRun-x64: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    mRun-x64: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
    mRunOnce-x64: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\PROGRA~2\MICROS~3\Office12\GR469A~1.DLL
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Touchi\AppData\Roaming\Mozilla\Firefox\Profiles\qnvea1i1.default\
    FF - prefs.js: browser.search.selectedEngine - Amazon.com
    FF - prefs.js: network.proxy.type - 0
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\nptgeqplugin.dll
    FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\1\NP_wtapp.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 aswNdis;avast! Firewall NDIS Filter Service;C:\Windows\system32\DRIVERS\aswNdis.sys --> C:\Windows\system32\DRIVERS\aswNdis.sys [?]
    R0 aswNdis2;avast! Firewall Core Firewall Service;C:\Windows\system32\drivers\aswNdis2.sys --> C:\Windows\system32\drivers\aswNdis2.sys [?]
    R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?]
    R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\system32\drivers\mfewfpk.sys --> C:\Windows\system32\drivers\mfewfpk.sys [?]
    R1 aswFW;avast! TDI Firewall driver;C:\Windows\system32\drivers\aswFW.sys --> C:\Windows\system32\drivers\aswFW.sys [?]
    R1 aswSnx;aswSnx;C:\Windows\system32\drivers\aswSnx.sys --> C:\Windows\system32\drivers\aswSnx.sys [?]
    R1 aswSP;aswSP;C:\Windows\system32\drivers\aswSP.sys --> C:\Windows\system32\drivers\aswSP.sys [?]
    R1 mfenlfk;McAfee NDIS Light Filter;C:\Windows\system32\DRIVERS\mfenlfk.sys --> C:\Windows\system32\DRIVERS\mfenlfk.sys [?]
    R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
    R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2011-3-27 98208]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
    R2 aswFsBlk;aswFsBlk;C:\Windows\system32\drivers\aswFsBlk.sys --> C:\Windows\system32\drivers\aswFsBlk.sys [?]
    R2 aswMonFlt;aswMonFlt;\??\C:\Windows\system32\drivers\aswMonFlt.sys --> C:\Windows\system32\drivers\aswMonFlt.sys [?]
    R2 avast! Firewall;avast! Firewall;C:\Program Files\AVAST Software\Avast\afwServ.exe [2012-1-25 127192]
    R2 EpsonCustomerParticipation;EpsonCustomerParticipation;C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-6-9 555392]
    R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atipmdag.sys --> C:\Windows\system32\DRIVERS\atipmdag.sys [?]
    R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
    R3 cfwids;McAfee Inc. cfwids;C:\Windows\system32\drivers\cfwids.sys --> C:\Windows\system32\drivers\cfwids.sys [?]
    R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\system32\drivers\mfeavfk.sys --> C:\Windows\system32\drivers\mfeavfk.sys [?]
    R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\system32\drivers\mfefirek.sys --> C:\Windows\system32\drivers\mfefirek.sys [?]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
    R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
    S2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-1-16 44768]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
    S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\system32\drivers\mferkdet.sys --> C:\Windows\system32\drivers\mferkdet.sys [?]
    S3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
    S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
    S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
    S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
    S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
    .
    =============== Created Last 30 ================
    .
    2012-02-12 05:17:41 23152 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2012-02-12 05:17:41 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2012-02-11 23:28:30 69000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{430AD770-3C1A-45C2-A5B2-1AC10D176DBC}\offreg.dll
    2012-02-11 17:36:18 -------- d-----w- C:\ProgramData\{A8DA1505-E615-42BB-BB77-74D5CC91FE7E}
    2012-02-11 05:08:23 8602168 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{430AD770-3C1A-45C2-A5B2-1AC10D176DBC}\mpengine.dll
    2012-01-25 22:37:33 140120 ----a-w- C:\Windows\System32\drivers\aswFW.sys
    2012-01-25 22:35:48 258392 ----a-w- C:\Windows\System32\drivers\aswNdis2.sys
    2012-01-25 22:35:40 12368 ----a-w- C:\Windows\System32\drivers\aswNdis.sys
    2012-01-23 00:43:24 558592 ----a-w- C:\Windows\System32\ensppmon.dll
    2012-01-23 00:43:24 538112 ----a-w- C:\Windows\System32\ensppui.dll
    2012-01-23 00:43:24 538112 ----a-w- C:\Windows\System32\enppui.dll
    2012-01-23 00:43:24 250880 ----a-w- C:\Windows\System32\enspres.dll
    2012-01-23 00:43:24 250880 ----a-w- C:\Windows\System32\enpres.dll
    2012-01-23 00:43:23 558592 ----a-w- C:\Windows\System32\enppmon.dll
    2012-01-23 00:43:21 -------- d-----w- C:\Program Files\EpsonNet
    2012-01-23 00:42:43 -------- d-----w- C:\Program Files (x86)\Common Files\EPSON
    2012-01-23 00:41:24 -------- d-----w- C:\Program Files\EPSON
    2012-01-23 00:38:16 -------- d-----w- C:\Program Files (x86)\Epson Software
    2012-01-23 00:36:04 464384 ----a-w- C:\Windows\System32\esxw2ud.dll
    2012-01-23 00:36:04 13824 ----a-w- C:\Windows\System32\esxcdev.dll
    2012-01-23 00:36:04 132560 ----a-w- C:\Windows\System32\esdevapp.exe
    2012-01-23 00:35:32 -------- d-----w- C:\Program Files (x86)\epson
    2012-01-23 00:26:54 -------- d-----w- C:\Program Files\Common Files\EPSON
    2012-01-23 00:26:42 -------- d-----w- C:\ProgramData\EPSON
    2012-01-23 00:25:47 118784 ----a-w- C:\Windows\System32\E_ILMHBA.DLL
    2012-01-23 00:25:45 88064 ----a-w- C:\Windows\System32\E_IBCBHBA.DLL
    2012-01-17 01:19:26 591192 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
    2012-01-17 01:19:20 66904 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
    2012-01-17 01:19:14 41184 ----a-w- C:\Windows\avastSS.scr
    2012-01-17 01:19:07 -------- d-----w- C:\ProgramData\AVAST Software
    2012-01-17 01:19:07 -------- d-----w- C:\Program Files\AVAST Software
    2012-01-17 01:06:10 43992 ----a-w- C:\Program Files (x86)\Mozilla Firefox\mozutils.dll
    2012-01-17 01:06:09 626688 ----a-w- C:\Program Files (x86)\Mozilla Firefox\msvcr80.dll
    2012-01-17 01:06:09 548864 ----a-w- C:\Program Files (x86)\Mozilla Firefox\msvcp80.dll
    2012-01-17 01:06:09 479232 ----a-w- C:\Program Files (x86)\Mozilla Firefox\msvcm80.dll
    2012-01-16 23:38:42 -------- d-----w- C:\Users\Touchi\AppData\Roaming\Malwarebytes
    2012-01-16 23:38:38 -------- d-----w- C:\ProgramData\Malwarebytes
    2012-01-16 22:29:07 1572864 ----a-w- C:\Windows\System32\quartz.dll
    2012-01-16 22:29:07 1328128 ----a-w- C:\Windows\SysWow64\quartz.dll
    2012-01-16 22:29:06 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll
    2012-01-16 22:29:06 366592 ----a-w- C:\Windows\System32\qdvd.dll
    2012-01-16 22:29:03 1731920 ----a-w- C:\Windows\System32\ntdll.dll
    2012-01-16 22:29:03 1292080 ----a-w- C:\Windows\SysWow64\ntdll.dll
    2012-01-16 22:28:58 77312 ----a-w- C:\Windows\System32\packager.dll
    2012-01-16 22:28:58 67072 ----a-w- C:\Windows\SysWow64\packager.dll
    .
    ==================== Find3M ====================
    .
    2012-01-29 11:10:42 279656 ------w- C:\Windows\System32\MpSigStub.exe
    2011-11-24 04:52:09 3145216 ----a-w- C:\Windows\System32\win32k.sys
    2011-11-17 06:49:14 95600 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
    2011-11-17 06:49:14 152432 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
    2011-11-17 06:44:43 459232 ----a-w- C:\Windows\System32\drivers\cng.sys
    2011-11-17 06:35:28 395776 ----a-w- C:\Windows\System32\webio.dll
    2011-11-17 06:35:26 29184 ----a-w- C:\Windows\System32\sspisrv.dll
    2011-11-17 06:35:26 136192 ----a-w- C:\Windows\System32\sspicli.dll
    2011-11-17 06:35:25 340992 ----a-w- C:\Windows\System32\schannel.dll
    2011-11-17 06:35:25 28160 ----a-w- C:\Windows\System32\secur32.dll
    2011-11-17 06:35:19 1447936 ----a-w- C:\Windows\System32\lsasrv.dll
    2011-11-17 06:33:55 31232 ----a-w- C:\Windows\System32\lsass.exe
    2011-11-17 05:35:02 314880 ----a-w- C:\Windows\SysWow64\webio.dll
    2011-11-17 05:34:52 224768 ----a-w- C:\Windows\SysWow64\schannel.dll
    2011-11-17 05:34:52 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
    2011-11-17 05:28:48 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
    .
    ============= FINISH: 9:54:47.37 ===============
     
  12. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 5/17/2011 2:38:22 AM
    System Uptime: 2/12/2012 1:59:48 AM (8 hours ago)
    .
    Motherboard: Hewlett-Packard | | 1604
    Processor: AMD V140 Processor | Socket S1G4 | 2300/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 215 GiB total, 160.342 GiB free.
    D: is FIXED (NTFS) - 17 GiB total, 2.491 GiB free.
    E: is CDROM (UDF)
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP90: 1/15/2012 9:19:32 AM - Windows Update
    RP91: 1/17/2012 10:24:26 PM - Windows Update
    RP92: 1/21/2012 12:03:56 AM - Windows Update
    RP93: 1/22/2012 6:36:55 PM - Installed Epson Event Manager
    RP94: 1/22/2012 6:43:07 PM - Installed EpsonNet Print
    RP95: 1/22/2012 7:04:07 PM - Configured EpsonNet Print
    RP96: 1/22/2012 7:37:10 PM - Configured EpsonNet Print
    RP97: 1/24/2012 8:34:29 PM - Windows Update
    RP98: 1/28/2012 10:00:06 AM - Windows Update
    RP99: 1/31/2012 9:04:05 PM - Windows Update
    RP100: 2/1/2012 10:51:16 PM - Windows Update
    RP101: 2/3/2012 9:47:33 PM - Windows Update
    RP102: 2/4/2012 1:57:48 PM - Windows Update
    RP103: 2/10/2012 11:06:27 PM - Windows Update
    RP104: 2/11/2012 11:37:09 AM - Installed HP Support Assistant
    RP105: 2/11/2012 11:47:30 AM - Windows Modules Installer
    RP106: 2/11/2012 5:29:33 PM - Windows Modules Installer
    .
    ==== Installed Programs ======================
    .
    .
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Reader 9.4.7 MUI
    Adobe Shockwave Player 11.5
    AMD USB Filter Driver
    Atheros Driver Installation Program
    avast! Internet Security
    Bejeweled 2 Deluxe
    Blackhawk Striker 2
    Build-a-lot 2
    Catalyst Control Center - Branding
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center Graphics Previews Vista
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-core-static
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Chuzzle Deluxe
    Cisco EAP-FAST Module
    Cisco LEAP Module
    Cisco PEAP Module
    CyberLink DVD Suite
    CyberLink MediaShow
    CyberLink PowerDVD 9
    CyberLink YouCam
    Diner Dash 2 Restaurant Rescue
    Dora's Carnival Adventure
    Eminem_imback Screen Saver
    Energy Star Digital Logo
    Epson Download Navigator
    Epson Event Manager
    EPSON Scan
    EpsonNet Print
    Escape Rosecliff Island
    ESU for Microsoft Windows 7
    FATE
    Final Drive Nitro
    Fitness Dash
    GKLauncher
    Google Chrome
    Google Update Helper
    Heroes of Hellas 2 - Olympia
    Hewlett-Packard ACLM.NET v1.1.2.0
    HP Advisor
    HP Customer Experience Enhancements
    HP Documentation
    HP Games
    HP MediaSmart CinemaNow 2.0
    HP Photo Creations
    HP Power Manager
    HP Quick Launch
    HP Setup
    HP Software Framework
    HP Support Assistant
    Java Auto Updater
    Java(TM) 6 Update 26
    Jewel Quest 3
    Jewel Quest Solitaire 2
    Junk Mail filter update
    LabelPrint
    Lemonade Tycoon 2
    Malwarebytes Anti-Malware version 1.60.1.1000
    McAfee SecurityCenter
    Microsoft Choice Guard
    Microsoft Office 2010
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft WSE 3.0 Runtime
    Midnight Pool 3D
    Mozilla Firefox 9.0.1 (x86 en-US)
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Norton Online Backup
    Penguins!
    PhotoNow!
    Plants vs. Zombies
    Poker Superstars III
    Polar Bowler
    Polar Golfer
    Power2Go
    PowerDirector
    Realtek Ethernet Controller Driver For Windows 7
    Realtek High Definition Audio Driver
    Recovery Manager
    Roxio CinemaNow 2.0
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update Installer for WildTangent Games App
    Virtual Families
    Virtual Villagers - The Secret City
    Wheel of Fortune 2
    WildTangent Games App (HP Games)
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Mail
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live Photo Gallery
    Windows Live Sync
    Windows Live Upload Tool
    Windows Live Writer
    Zuma Deluxe
    .
    ==== Event Viewer Messages From Past Week ========
    .
    2/9/2012 12:08:56 AM, Error: Service Control Manager [7034] - The McAfee Scanner service terminated unexpectedly. It has done this 1 time(s).
    2/9/2012 12:08:36 AM, Error: Service Control Manager [7031] - The McShield service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
    2/6/2012 5:19:20 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the EFS service.
    2/5/2012 10:47:37 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
    2/5/2012 10:47:01 PM, Error: Service Control Manager [7022] - The avast! Antivirus service hung on starting.
    2/12/2012 9:49:11 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
    2/12/2012 9:49:10 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
    2/12/2012 9:49:10 AM, Error: Service Control Manager [7000] - The Google Update Service (gupdate) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    2/12/2012 9:47:59 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
    2/12/2012 5:52:50 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
    2/11/2012 5:26:07 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RtVOsdService service.
    2/11/2012 5:21:09 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
    2/11/2012 5:21:09 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.
    .
    ==== End Of File ===========================
  13. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    im not sure if we i have to do step 5 because ive already done that should i do it again ?
  14. Broni

    Broni Malware Annihilator Posts: 46,153   +251

    You're running two AV programs, McAfee and Avast.
    One of them has to go.
    If McAfee use this tool to uninstall it: http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

    Then....

    Download aswMBR to your desktop.
    Double click the aswMBR.exe to run it.
    If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
    Click the "Scan" button to start scan.
    On completion of the scan click "Save log", save it to your desktop and post in your next reply.

    NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

    ============================================================

    Download Bootkit Remover to your Desktop.

    • Unzip downloaded file to your Desktop.
    • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
    • It will show a Black screen with some data on it.
    • Right click on the screen and click Select All.
    • Press CTRL+C
    • Open a Notepad and press CTRL+V
    • Post the output back here.
  15. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    ive been using mcafee for ever until one day the protection thing was saying it has been switched off and when i tried to trun it back on it kept turning off so i installed avast and now that problem is happening with avast it wont turn back on but my mcafee is now working but ive been told mutiple times that avast is better than mcafee so should i reinstall avast and unistall mcafee or shoul i just leave mcafee and uninstall avast which isnt turning on ?
  16. Broni

    Broni Malware Annihilator Posts: 46,153   +251

    It doesn't matter to me which one.
    One of them has to be uninstalled.
  17. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    i uninstalled mcafee it asked me to restart my pc should i do so now ?
  18. Broni

    Broni Malware Annihilator Posts: 46,153   +251

    Yes..........
     
  19. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    i rebooted my computer and after i enter my password the screen is blank if restarted it 2 times now
  20. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    it is now back on just took awhile to load i will now complete other steps
  21. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    when i open aswMBR it still has the error before it askes me about downloading avast
  22. Broni

    Broni Malware Annihilator Posts: 46,153   +251

    Say again?...
  23. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    it says "The procedure entry point aswscnGetvirusID could not be located in the dynamic link library aswScan.dll." i havent moved past the point of the scan yet
  24. Broni

    Broni Malware Annihilator Posts: 46,153   +251

    Leave that tool alone and go for Bootkit Remover.
  25. chukmane

    chukmane Newcomer, in training Topic Starter Posts: 74

    Bootkit Remover
    (c) 2009 Esage Lab
    www.esagelab.com

    Program version: 1.2.0.1
    OS Version: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601)
    , 64-bit

    System volume is \\.\C:
    \\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`0c800000
    Boot sector MD5 is: 91b99aae31c7a6fc5fba8c77c77448e2

    Size Device Name MBR Status
    --------------------------------------------
    232 GB \\.\PhysicalDrive0 Unknown boot code

    Unknown boot code has been found on some of your physical disks.
    To inspect the boot code manually, dump the master boot sector:
    remover.exe dump <device_name> [output_file]
    To disinfect the master boot sector, use the following command:
    remover.exe fix <device_name>


    Done;
    Press any key to quit...


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