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Missing files

Discussion in 'Virus and Malware Removal' started by robbie32, Jan 2, 2009.

  1. robbie32 Newcomer, in training

    Hi,

    I ran a bunch of cleaning utilities - Ad-Aware, Spybot, AVG tools - and just want to find out if my system still has problems. Recent scans using Norton Utilities revealed missing files -
    msvcp80.dll.
    msvcr80.dll.
    C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll.

    I am not sure how to amend the register or how to apply missing files to it

    I tried to attach the hijack log but it is in excess of 10000 characters and requests to shorten the log. This would mean there would be missing info?

    I am hoping someone can help

    cheers Robbie
  2. raybay TechSpot Evangelist Posts: 10,720   +6

    Do you have Windows Defender installed? If so, first, try to delete c:\program files\windows defender\MSASCui.exe.manifest
    That often resolves the problem.
    Otherwise, do a gurgle search for Missing msvcr80.dll
    There are plenty of solutions online... most having to do with Windows Defender and replacing it with Windows Defender Beta
  3. LookinAround TechSpot Chancellor Posts: 7,677   +39

    Note the full path indicated for your missing file
    C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dl

    This is part of Adobe Acrobat. You can try:
    - if you the install disk, insert and when prompted select a Repair option
    - Go to Add/Remove programs. Click on Acrobat 7.0. If will probably offer Modify or Repair as well (in addition to Remove). If doesn't show modify/repair then just cancel
  4. robbie32 Newcomer, in training

    windows defender

    no, I do not have windows defender installed

    i did however create a hijackthis log if this is of any assistance
  5. LookinAround TechSpot Chancellor Posts: 7,677   +39

    As to my earlier post and now your last post....

    Oh! I see you your Adobe directory is simply Adobe Reader
    Code:
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    Open adobe reader and somewhere up top either under Help or Tools am sure they offer update. TRy it
  6. robbie32 Newcomer, in training

    I think it is sorted

    Hey

    Thanks for the assistance. I believe that the files missing were infected AVG files. I have removed AVG and installed AVIR which found infections. I have downloaded the latest version of adobe reader which fixed the remaining missing file.

    thanks again
    Robbie
     
  7. kimsland Ex-TechSpotter Posts: 18,353

    Yes Avira is way better than AVG
    You should also run Malwarebytes too ;)

    Glad it's sorted :grinthumb