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Modem not being detected

By tmm5899
Feb 11, 2008
Topic Status:
Not open for further replies.
  1. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

    i tried a suggestion and this is what is was put budget dialer internet on the computer and it would detect the modem it did not work here is what it said

    Budget dial up says error 10692
    There was a hardware failure or other connecting device
    what can i do now to get my friend connected to the internet he has windows xp professional
     
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    You cannot put budget dialer internet on your computer until you install the modem... The modem brand and model must be determined, then drivers downloaded and installed... then verified in the "Internet" sections of the Control Panel as well as the Device Manager.
    Once the drivers are properly installed for the correct brand and model of modem, you will be a happy camper.
     
  3. Samstoned

    Samstoned TechSpot Paladin Posts: 2,582

    the (fixer) does not own a computer or have access to a personnel machine
    knows nothing about these machines.
    that other person should run to the nearest repair shop away from this person or maybe there both ,no I won't say it I won't
     
  4. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

    i was told budget dialer would detect the modem but it did not how can i get the computer to detect the modem what do i need to do
     
  5. raybay

    raybay TS Evangelist Posts: 10,716   +6

    We have already suggested what you should do, but I guess you cannot or will not do it.
    Hire a technician... He or she will fix it in 10 minutes.
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Yes,
    Raybay is correct. Take the computer to a repair shop and have one of us fix it in 10 minutes or less
     
  7. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

    i would have if i had the money so that is why i am asking for help i thought this would be a good place but i guess if you don't want to help or don't know then don't reply anymore let someone that can help me reply
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  9. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

    i was told to download everest it was free but i am not sure if i downloaded the right one can someone send me a link to the correct download and does it give the model number of the modem so i can make sure it is installed
     
  10. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

  11. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

    belarc advisor shows several different downloads which one do i use for my problem

     
     
  12. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

    how do i search for these what words do i use also how do i find out the manufacturer of the mother board
     
  13. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Personnally I say use mine.
    I use it all the time, runs very easily, no install, no virus/malware, and used across the net.
     
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    I hope your dowload helps kimsland. It's sooooo much faster to open the case and see what name or logo is on the modem... for heavens sake :blush:
     
  15. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Yes, but here's the hypothetical:

    The computer is locked
    The computer has a waranty seal
    The computer is not yours (as is the case here)
    The computer is in a public area (ie busy retail store)

    There are a number of others I'm sure, but he doesn't want to open it, and my VBS (actually VBS script may be required -but oh well) checks the mac address not the driver info. And therefore won't come up unknown. (unless it's too new mac address)

    Anyway, we're waiting on tmm5899 verdict of the outcome to all this.
     
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Yes Kimsland,
    I can understand those situations, but if I were asked to find drivers in those situations, i would still open the cases... Time is money you know. And there are just a few modem manufacturers in all these days
     
  17. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Look you can delete these posts if you like (preferably do) but the fact is, the VBS file is quicker than undoing the case, so that is not your argument.

    By the way, if I had it, it'll be case open straight away (now that's hypocritical , or what!) Anyway, that's all.
    :)
     
  18. drift28

    drift28 TS Rookie

    Reformat then install all drivers step by step...
     
  19. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    drift28,
    there's no reson to reformat for this. tmm5899's modem may just be bad... He doesn't know enough to be able to give us any important information anyway
     
  20. raybay

    raybay TS Evangelist Posts: 10,716   +6

    the information you need has been posted, and the procedures and downloads recommended cost nothing.
     
  21. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

    you don't have to be so mean to me i am a woman not a man and am asking for help if you can not help then don't reply

     
  22. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

    how do i know which one to download it has a list on the side of the screen which one do i choose
     
  23. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Don't you have a computer savvy friend available that might understand this a little better? All the information that will help you has been given in this thread already. All you can do is keep asking, "how do I do this", "how do I do that"... it's time to consult someone close to you that understands computers more clearly
     
  24. tmm5899

    tmm5899 TS Rookie Topic Starter Posts: 20

    is there a proram that can find out if the modem is working or the model number? i am sorry i am asking so much but my friend wants to connect to the internet
     
  25. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166


    Click on the link and save the file to a floppy drive. Move or save the script file to the system with the modem in question and run it.. A window will open and hopefully the modem will be in the list. Tell us what the modems name or model is and we can find the driver for you
     
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