Yes Kimsland,
I can understand those situations, but if I were asked to find drivers in those situations, i would still open the cases... Time is money you know. And there are just a few modem manufacturers in all these days

Look you can delete these posts if you like (preferably do) but the fact is, the VBS file is quicker than undoing the case, so that is not your argument.

By the way, if I had it, it'll be case open straight away (now that's hypocritical , or what!) Anyway, that's all.

Reformat then install all drivers step by step...

drift28,
there's no reson to reformat for this. tmm5899's modem may just be bad... He doesn't know enough to be able to give us any important information anyway

the information you need has been posted, and the procedures and downloads recommended cost nothing.

you don't have to be so mean to me i am a woman not a man and am asking for help if you can not help then don't reply

how do i know which one to download it has a list on the side of the screen which one do i choose

Don't you have a computer savvy friend available that might understand this a little better? All the information that will help you has been given in this thread already. All you can do is keep asking, "how do I do this", "how do I do that"... it's time to consult someone close to you that understands computers more clearly

is there a proram that can find out if the modem is working or the model number? i am sorry i am asking so much but my friend wants to connect to the internet

Click on the link and save the file to a floppy drive. Move or save the script file to the system with the modem in question and run it.. A window will open and hopefully the modem will be in the list. Tell us what the modems name or model is and we can find the driver for you

Refer directly above (ironically Tmagic650 just posted it again)

I'm answering a PM from tmm5899 by the way

modem not detected

i found out by running belarc advisor program that it is a motorola modem does anyone know a program that would give me the model number so i don't have to take the modem out of the computer i ran the program belarc advisor

Take the computer to someone qualified to open and remove the modem. This task takes 5 minutes. How many days have you taken? The modem may be bad and needs to be replaced anyway