New WD external drive not being read on XP

By constantobstacl
Dec 6, 2008
  1. constantobstacl

    constantobstacl TS Rookie Topic Starter

  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    Case 1. Note this is for v11 and not the one you downloaded (called True image 2009 is the latest version.)

    Case 2:Careful to NOT buy an upgrade (is only good to upgrade from older version to newer version)

    and i don't know (would hope) acronis not complain if u uninstall 2009 to install v11. hopefully not. but who knows

    no idea about the online retailers but as long as your credit card backs up on fraudulent online purchases.....

    /edit/ and i use v11 myself so know it would at least meet your needs but can't tell you yes/no about these unknown retailers. tho if sounds too good to be true rule always applies
  3. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    tho i do notice this sale of v11.. the download is active so still better if you can install to see it works before buying license. i do know v11 was selling 20% off like here before 2009 was released

    But of course please understand i can't warrant any of thse sites or install issues so certainly best if you can download/install and THEN buy any license
  4. constantobstacl

    constantobstacl TS Rookie Topic Starter

  5. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    you're most welcome. and i'm certain you;ll find this investment well worth it both now and into the future. remember to regularly backup! :approve:
  6. constantobstacl

    constantobstacl TS Rookie Topic Starter

    OK! Now with the full licensed version, after I clicked Proceed, it did just that!
    It is on operation 1 of 2.
    Time remaining was 21hrs but quickly went to 16hrs....oh now 14! It's only been 2 or 3 minutes now :)
    Wish me all the luck! ;)

    I may need steps for what to do when it is complete(?)
  7. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    1. When backup done exit acronis and do a normal shutdown of HP.
    2. Connect drive to old computer
    3. Start Acronis
    4. Look at the user guide (i posted link previous) and look at chapter 12.3 to see if you can mount the backup image and then use Explorer to see the files/folders as usual
    5. See chapter 12.4 to unmount
    6. See chapter 11.1 if you want to validate the backup file

    Altho that drive was corrupted and Windows couldn't start, the first hope is file system integrity is still ok so you can still see files/folders. Some of which (at least some windows files) are corrupt but not everything on the disk.

    Trying to mount the image and then Explore it will give you that answer.

    oh,, and good luck!:grinthumb
  8. constantobstacl

    constantobstacl TS Rookie Topic Starter

    OMG OMG. Obstacle # 3548467842257.

    I came back and see I have an error that reads:

    OK, maybe it's not as bad as I thought at first glance. Which option should I choose and what does this message mean?
  9. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    if you said ignore all - you;d skip over all but ,may not indicarte just how often it occurs. so...just say ignore to get idea of how many times. if starts gettting bad you could then hit ignore always. Hopefully, is still in system or not important space.

    btw once mounted, it'll be just like using Exlporer ot review the one copy whcih you can copy to 2nd computer disk. just with simplw copy should you want to grab some work/papers to do, old photos , etc.
  10. mflynn

    mflynn TS Rookie Posts: 2,655

    Wow! You two have been busy. Great job both of you.

    Once fully back up you can try the non destructive restore without worry.

    Or if you find an XP disk then a Repair install would be best!

    Whichever when it is operating again begin the Malware scans all over as either restore mentioned above will not clean the Malware. Some Malware in the Windows folder could be cleaned by the repair process but not all.

  11. constantobstacl

    constantobstacl TS Rookie Topic Starter

    I pressed Ignore (would retry help or dont bother?). So far* none since....its been a few min only.
    Maybe bcz I left it like that all night it went to 21 days remaining lol....but now 11 days... :)
    I hope its done today....will come back when complete or if any other issues!
    Thank you guys! :)
  12. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    1. just click Ignore (not Ignore Always unless you find you're having to hit Ignore way too often). you probably have a few bad sectors. Doubt that retry would make any difference
    2. Be sure to follow instructions previous to try mount the backup and then Exlplorer files and stuff on it. Hope that looks good to!
    3. Click here to download the XP Recovery Console as an .iso file (you should know how to burn these now!)
    4. Suggest you still first try booting from Recovery Console and run chkdsk /r to scan the disk for errors / bad sectors and remove any bad sectors from service. and remember chkdsk may itself take several hours so don't think it's hanging
    5. Useful stuff to be aware of
      - Description of the Windows XP Recovery Console for advanced users
      - Support WebCast: Microsoft Windows XP: Exploring Boot Options and ...

    So once True Image is backed/mounted/etc. will leave you back in the experienced hands of mflynn to help you remove malware from that drive!

    Tho depending on how serious the battle and how welll your files looked during the True Image mount... if still having lots of problems decide to heck with, wipe that drive clean and start with a new install (can you reinstall all software?) You should have all your personal files still on Acronis backup
  13. constantobstacl

    constantobstacl TS Rookie Topic Starter

    ~All good so far--says 1 day & 10 hrs remaining~
    there is an option to "shutdown computer after completion"--should I check that option off or do I need to do something before it shuts down?
  14. constantobstacl

    constantobstacl TS Rookie Topic Starter

    Thanks LookinAround!! Can't wait to move on to the next step :)
  15. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    you can check that option
  16. constantobstacl

    constantobstacl TS Rookie Topic Starter

    less than 2hrs to go for Acronis
  17. constantobstacl

    constantobstacl TS Rookie Topic Starter

    [strike]Do I need to mount? If I'd like to keep my files on my external drive anyway?[/strike]

    Nevermind, I understand that mounting is just to view the files, and unmounting is to put it back where it was?

    So I always need to do this in order to view these files in my external drive? (since that is where it is being backed up)?
  18. constantobstacl

    constantobstacl TS Rookie Topic Starter

    Hmmm so in what order should I try first?

    1. Booting from Recovery Console on the HP to run chkdsk, if not, then:
    2.(?) Boot from Recovery Console from .iso file after burned to disk?
    3.(?) Do Non-Destructive Recovery from HP link

    Thank you both for your input
  19. constantobstacl

    constantobstacl TS Rookie Topic Starter

    I got as far as step 12.3 - Mounting an Image
    It says it will run Windows Explorer but it didn't start
    When I try to open the mounted drive (which was assigned drive letter G: ), it says:

    "G:\ is not accessible.
    The parameter is incorrect."
  20. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    just saw your last posts. don't know that i'll have time to look at things tonight.

    Suggest you leave both the Recovery Console and Acronis issues alone/"as is" until we can get back to you about both topics.
  21. constantobstacl

    constantobstacl TS Rookie Topic Starter

    Great, thank you!
    Though I do not plan on moving onto Recovery, unless I am certain I can view/access my files from the HP PC ;)
  22. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    As to HP
    1. I take it you download that rc.iso file and burned it to a CD? That is the bootable Recovery CD
    2. You insert that CD in the HP and power up.
    3. Look back a few posts to find the link I provided on Using the Recovery Console. Tells you how to start from CD as well as how to install it to computer so it becomes a startup option (and CD not needed, can just be started via startup options)
    4. Once logged in to Recovery Console, the only command to type starts the process of checking the HP hard drive for corruption/fixes problems if found. You only need enter: chkdsk /r
    5. And is said before, this may take several hours to run. Don’t worry if it appears to hang

    As for Acronis:
    1. Did you try to do the mount on the HP or on the other computer. The USB drive should be connected to other computer, start Acronis and run the mount on other computer
    2. If problems with this, first thing I’d ask is: have you run Windows update yet on older computer as I know not used in quite awhile. May need updated functionality via Windows updates.
    3. As to viewing backups with Acronis
    a. When Acronis creates a backup, note that you only see a file with a .tib extension
    b. .tib files are Acronis files and use a propietary file format. They’re also compressed to reduce their size. You can never view or use an Acronis backup file without using an Acronis tool because to handle the proprietary backup file
    c. Mounting the backup file to easily explore it with Explorer is one method to view the backup but there are other methods as well. Try right click on the backup file, then choose Explore
  23. constantobstacl

    constantobstacl TS Rookie Topic Starter

  24. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    Be sure to install all MS updates. I also forget (maybe someone else knows off-the-top-of-their-head) if automated updates will include those optional hardware updates or if need run MS update in custom mode to get those choices.

    So also run with Custom checked and lets see if anything else interesting appears.
  25. constantobstacl

    constantobstacl TS Rookie Topic Starter

    when I tried to open 'Help & Support' for updates, I got a help & support error "cannot open because a system service is not running. To fix, start the service named 'help and support'" (LOL).
    When I tried via the website, it searches for updates for awhile and then I get this msg: "The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem."
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