""We didn't want you to have to make a choice.""
"Even if you're a desktop user, over time there's a cutover point around six weeks where you start using the new things..." Oh really? So we have to wait six weeks to be able to efficiently manage our computer activities over what we've done previously for years, eh.
That is some serious, off-the-charts arrogance there. Why didn't she just say, "we're right, the consumers are wrong and they'll take this cake, eat it and love the hell out of it because we say so."
News alert to MS: Computers and software are all about having choices. That's what makes them so important to our daily lives and why we want to use them.
I've used Windows 8 and have helped out friends who have bought Windows 8 devices (not because they wanted it, but because they had no option as it came with the hardware), and I can't stand it. Even with an old-school shell it's annoying as hell because as mevans366 pointed out, it's the whole snapping back and forth between desktop and Metro that makes you want to scream. I've never seen a program that has so much "one step forward, two steps backward" built into it.