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PC rebooting

By Nos402
Feb 11, 2009
  1. We have a mdia PC in the livin room fro watching Netflix Instant Watch and other downloaded files. Lately it just randomly reboots. I changed video cards, changed hard drives, completely reformatted-re-installed XP Pro, made sure my drivers were updated, etc. So I'm basically down to thinkin it's RAM, Mobo, or processor. I wondered if anyone here could get any clues from these:

    Event log entry:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0xfffffffc, 0x000000ff, 0x00000000, 0x804db973). A dump was saved in: C:\WINDOWS\Minidump\Mini021109-02.dmp.

    Dump is attached.
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I get the file "Mini021109-02.dmp " is corrupt cannot read
    You will need to remove the attachment Edit -> Advanced Edit -> Manage Attachments -> Remove the attachment -> Save

    Then re-reply and add the Minidump again. Something went wrong with this one :(
     
  3. Nos402

    Nos402 TS Rookie Topic Starter

    Thanks, let's tr again!
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Because of your corrupt file :(
    I had to locate someone's (anyone's) Minidump, then download it then test to see it wasn't me.

    It wasn't !

    Just delete that Minidump from C:\Windows\Minidump folder
    And wait for another (if ever)

    By the way, in most cases these things are just related to drivers requiring updating, have a look h e r e at updating them

    Otherwise :wave:
     
  5. Nos402

    Nos402 TS Rookie Topic Starter

    Here's a previous one that I was able to open.
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Looks like your Network Adapter required updating ;)
     
  7. Nos402

    Nos402 TS Rookie Topic Starter

    Bummer. As far as I know I've updated it to the latest drivers.
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    By the way, ethernet is preferred (ie not USB)
    But not enough info to know exactly, at this point (ie you may already have ethernet connection)
     
  9. Nos402

    Nos402 TS Rookie Topic Starter

    I'm using an ethernet port not USB. Made sure drivers were the latest. Got two more dumps over night (attached)
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    avgcsrvx.exe is found in 13 location(s)

    %ProgramFiles%\AVG\AVG8\
    %ProgramFiles%\Security\AVG8\
    %CustomPath%\
    %ProgramFiles%\bugbusters\
    %ProgramFiles%\Bugbusters\AVG Antivirus 8\
    %ProgramFiles%\Grisoft\AVG8\
    %SystemDrive%\AVG\AVG8\
    %ProgramFiles%\AVG8\
    %SystemDrive%\Sicherheit\AVG8\
    %ProgramFiles%\\AVG\AVG8\
    \%Program Files%\avg\avg8\
    %ProfilesDirectory%\%UserName%\Desktop\Ghost\
    %SystemDrive%\Internet Security\AVG8\


    Basically AVG8 AntiVirus :(

    Here's what I'd suggest
    Uninstall your AVG Antivirus
    Then run the removal tool
    Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe
    Here is the 64Bit version: http://www.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

    Run CCleaner

    Install Avira free AntiVirus

    Problem Solved :grinthumb

    Although you might want to go through UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions
     
  11. Nos402

    Nos402 TS Rookie Topic Starter

    Replaced AVG with Avira. ot another crash today with this log.
     
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

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