Hello

i have a problem at my pc.

when i turn on my pc and the pc isn't connected to the internet (dsl modem turned off) i got this error

=================

C:\DOCUME~1\Jad\LOCALS~1\Temp\WER6630.dir00\Mini053109-02.dmp
C:\DOCUME~1\Jad\LOCALS~1\Temp\WER6630.dir00\sysdata.xml

BCCode : 1000008e BCP1 : C000001D BCP2 : 8050000A BCP3 : F8A84C6C
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

==================

and sometimes when i click on my mouse the pc suddenly restarts. or sometimes in restarts alone every 10 mins.

especially when sometimes i click on my mouse or keyboard or move my mouse suddenly it restarts.

hope you would help me

Server=watson.microsoft.com
UI LCID=1033
Flags=1696080
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=1000008e&BCP1=C000001D&BCP2=8050000A&BCP3=F8A84C6C&BCP4=00000000&OSVer=5_1_2600&SP=2_0&Product=256_1
DataFiles=C:\DOCUME~1\Jad\LOCALS~1\Temp\WER6630.dir00\Mini053109-02.dmp|C:\DOCUME~1\Jad\LOCALS~1\Temp\WER6630.dir00\sysdata.xml
ErrorSubPath=blue
DirectoryDelete=C:\DOCUME~1\Jad\LOCALS~1\Temp\WER6630.dir00

The crash dump points to mouclass.sys and wmplayer.exe. which is odd.

Code:

STACK_COMMAND:  kb

FOLLOWUP_IP: 
mouclass!MouseClassServiceCallback+189
f89b60c3 6a18            push    18h

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  mouclass!MouseClassServiceCallback+189

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: mouclass

IMAGE_NAME:  mouclass.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  41107b08

FAILURE_BUCKET_ID:  0x8E_BAD_IP_mouclass!MouseClassServiceCallback+189

BUCKET_ID:  0x8E_BAD_IP_mouclass!MouseClassServiceCallback+189

Followup: MachineOwner

Code:

CUSTOMER_CRASH_COUNT:  2

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  wmplayer.exe

LAST_CONTROL_TRANSFER:  from 805004bc to 8050000a

FAILED_INSTRUCTION_ADDRESS: 
nt!KiReadyThread+72
8050000a c60600          mov     byte ptr [esi],0

STACK_TEXT:  
f8a84cf4 805004bc 822e9188 00000000 00000100 nt!KiReadyThread+0x72
f8a84d08 804fd43a 00000006 00000000 00000006 nt!KiUnwaitThread+0xce
f8a84d1c 804fa958 8242feb0 8242fe70 00000000 nt!KiInsertQueueApc+0x12a
f8a84d3c 804f06a2 8242feb0 824a6648 00000000 nt!KeInsertQueueApc+0x40
f8a84d70 f89b60c3 82064728 8258ce58 00000000 nt!IopfCompleteRequest+0x1d8
f8a84d8c f8b19c26 00000018 820647e4 8242ffdc mouclass!MouseClassServiceCallback+0x189
f8a84dc0 804f056c 00000000 013676c0 02064728 mouhid!MouHid_ReadComplete+0x3f0
f8a84df0 f86f6e70 f8a84df8 f8a84df8 820d7ce8 nt!IopfCompleteRequest+0xa2
f8a84e0c f86f7044 020d7cd0 8253d2c8 00000005 HIDCLASS!HidpDistributeInterruptReport+0xae
f8a84e4c 804f056c 00000000 822cb6a0 8227aa94 HIDCLASS!HidpInterruptReadComplete+0x17a
f8a84e7c f7f2eee5 822cb6a0 823c3008 8247a028 nt!IopfCompleteRequest+0xa2
f8a84ee4 f7f2fb57 8241a998 00000000 8247a7d8 USBPORT!USBPORT_CompleteTransfer+0x373
f8a84f14 f7f30754 026e6f44 8247a0e0 8247a0e0 USBPORT!USBPORT_DoneTransfer+0x137
f8a84f4c f7f31f6a 8247a028 80541ae8 8247a230 USBPORT!USBPORT_FlushDoneTransferList+0x16c
f8a84f78 f7f3ffb0 8247a028 80541ae8 8247a028 USBPORT!USBPORT_DpcWorker+0x224
f8a84fb4 f7f40128 8247a028 00000001 823ce830 USBPORT!USBPORT_IsrDpcWorker+0x37e
f8a84fd0 80540f9d 8247a64c 6b755044 00000000 USBPORT!USBPORT_IsrDpc+0x166
f8a84ff4 80540c6a f7e05d44 00000000 00000000 nt!KiRetireDpcList+0x46
f8a84ff8 f7e05d44 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2a
WARNING: Frame IP not in any known module. Following frames may be wrong.
80540c6a 00000000 00000009 bb835675 00000128 0xf7e05d44

Is it a USB mouse?

I'd advise you to uninstall the drivers for the USB DSL modem first and download the latest drivers and install those. See if that resolves it.

yes it is a usb mouse

sir my dsl modem doesn't have any driver. when i get it i just plugged it.

and even the mouse. i just plugged into the usb.

sorry for disturbtion. but i really need you support

C:\DOCUME~1\Jad\LOCALS~1\Temp\WER6630.dir00\Mini053109-02.dmp
C:\DOCUME~1\Jad\LOCALS~1\Temp\WER6630.dir00\sysdata.xml

BCCode : 1000008e BCP1 : C000001D BCP2 : 8050000A BCP3 : F8A84C6C
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

As u mentioned this files above... I think its better to clear all ur temp files first(type %temp% in run dialog box) and delete all the files...which wont effect your computer nor OS..
Once u finish this clear all the cache from ur browser and then do a system scan.... If any threats are found delete them.....
USE KEYBOARD FOR DOING ALL THE ABOVE STEPS....
If it doesnt help.... look in to event viewer (type eventvwr in run dialog box)

If you find nay error mesages try to use source and event id entries in eventid.net site which can give you the details for your problems.....

ohhhhhhhhhhh :S

more than 50 error

try to see the details of those errors in eventid.net site...which gives you details abut your errors....

am checking them.

but their is no solutions for them

i runn combofix 100 times

but same problems

can u take the screenshots of those event logs or send the source and event ids and mention here...so that I can look into....


Saleem Pasha..

Windows Live Messenger id=1000

crypt32 id=8

adobe version cue cs3 id=3

application hang id=1002

system error id=1003

dhcp id=1002

service control manager id=7009

For Windows Live Messenger id=1000

Might be installation files are corrupted...try to uninstalll and reinstalll MSN messenger....

system error id=1003
no idea abut this

For crypt32 id=8

1. Make sure your DNS is set up properly.
2. Make sure the account you are requesting with has the authority to request certificates through the Certification Authority.
3. u have to go to Add/Remove programs/Windows Components and uncheck Update Root Certificates

OR
u might had mistakenly set my computers time and date six months ahead

dhcp id=1002

For this...go to services (services.msc) check whether DHCP serivice is running or not...if not then right click it and select automatic ans click start.....

if it is running check the ip settings in ur network connections.....

For adobe version cue cs3 id=3

try to uninstall and reinstall it....


For service control manager id=7009

confirm me --whether ur using Windows SharePoint Services 3.0??? or VM ware or Ghost sofwares???

all are solved

but services.msc where i can find it brother?

click on Start then click on run

In that dialog box type services.msc

k it is set autom-

and their is no ip . the modem auto- detect them.

still have problem. when i click sometimes on the mouse the pc crash and restarts

Remove mouse for sometime and operate the pc only with keyboard.. If the prob persists then connect other mouse if u have any spare or get it from ur frnd or neighbour or any to test on your pc.....