Solved Problems with Trojan:win64/sirefef.W and AB

[Broni]

We'll get to MSE in next step.

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  IE - HKU\S-1-5-21-3938161003-917055378-2168989064-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>
  O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
  [2012/08/10 16:53:09 | 000,000,000 | ---D | C] -- C:\FRST
  @Alternate Data Stream - 242 bytes -> C:\ProgramData\TEMP:2636DE16
  @Alternate Data Stream - 227 bytes -> C:\ProgramData\TEMP:3BC173E4
  @Alternate Data Stream - 210 bytes -> C:\ProgramData\TEMP:4DDE401B
  @Alternate Data Stream - 128 bytes -> C:\ProgramData\TEMP:795F6DEC
  
  :Commands
  [purity]
  [emptytemp]
  [emptyjava]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step run the fix from safe mode.

=======================================

Last scans...

1. Download Security Check from HERE, and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  
  NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

3. Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

4. Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click on List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• NOTE. If Eset won't find any threats, it won't produce any log.

 

[Lionessa]

All processes killed
========== OTL ==========
HKU\S-1-5-21-3938161003-917055378-2168989064-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
C:\FRST\Quarantine\{a64728c8-f294-cf99-f7f9-b331203f51f8}\{a64728c8-f294-cf99-f7f9-b331203f51f8}\U folder moved successfully.
C:\FRST\Quarantine\{a64728c8-f294-cf99-f7f9-b331203f51f8}\{a64728c8-f294-cf99-f7f9-b331203f51f8}\L folder moved successfully.
C:\FRST\Quarantine\{a64728c8-f294-cf99-f7f9-b331203f51f8}\{a64728c8-f294-cf99-f7f9-b331203f51f8} folder moved successfully.
C:\FRST\Quarantine\{a64728c8-f294-cf99-f7f9-b331203f51f8}\U folder moved successfully.
C:\FRST\Quarantine\{a64728c8-f294-cf99-f7f9-b331203f51f8}\L folder moved successfully.
C:\FRST\Quarantine\{a64728c8-f294-cf99-f7f9-b331203f51f8} folder moved successfully.
C:\FRST\Quarantine folder moved successfully.
C:\FRST\Logs folder moved successfully.
C:\FRST\Hives folder moved successfully.
C:\FRST folder moved successfully.
ADS C:\ProgramData\TEMP:2636DE16 deleted successfully.
ADS C:\ProgramData\TEMP:3BC173E4 deleted successfully.
ADS C:\ProgramData\TEMP:4DDE401B deleted successfully.
ADS C:\ProgramData\TEMP:795F6DEC deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Debbie
->Temp folder emptied: 485606 bytes
->Temporary Internet Files folder emptied: 28393863 bytes
->Java cache emptied: 395757 bytes
->Google Chrome cache emptied: 19637399 bytes
->Flash cache emptied: 65422 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 56466 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 608 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 95508424 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 138.00 mb


[EMPTYJAVA]

User: All Users

User: Debbie
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Public

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: All Users

User: Debbie
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.56.0 log created on 08112012_093900
Files\Folders moved on Reboot...
C:\Users\Debbie\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\WA9E4LG8\page-2[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BOSU8BZ2\techspot_com[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
PendingFileRenameOperations files...
File C:\Users\Debbie\AppData\Local\Temp\FXSAPIDebugLogFile.txt not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\WA9E4LG8\page-2[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BOSU8BZ2\techspot_com[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT not found!
Registry entries deleted on Reboot...

 

[Lionessa]

Security check log:
Results of screen317's Security Check version 0.99.43
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.62.0.1300
Java(TM) 6 Update 25
Java version out of Date!
Google Chrome 21.0.1180.60
Google Chrome 21.0.1180.75
Google Chrome VisualElementsManifest.xml..
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
Microsoft Security Essentials msseces.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

[Lionessa]

Farbar Service Scanner log:
Farbar Service Scanner Version: 06-08-2012
Ran by Debbie (administrator) on 11-08-2012 at 09:53:50
Running from "C:\Users\Debbie\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
Windows Update:
============
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of BITS. The value does not exist.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

 

[Lionessa]

Okay I am at ESET. The screen says it has dectected another antivirus software that might affect the performance and quality of the scan. Windows Defender. But I can find it anywhere in my list of programs to disable it. Any advice?

 

[Broni]

Disable Windows Defender, as it'll interfere with cleaning process:
- Open Windows Defender by clicking the Start, clicking All Programs, and then clicking Windows Defender.
- Click Tools
then...

++ Windows XP:
- Click General Settings
- Scroll down to Real Time Protection Options
- Uncheck Turn on Real Time Protection
- After you uncheck this, click on the Save button
- Close Windows Defender

++ Windows Vista:
- Click Options
- Under Administrator options, clear the Use Windows Defender check box, and then click Save.

Enable Windows Defender, when all cleaning is done.

 

[Lionessa]

That's the problem though. I click start, all programs and it is not in the list.

 

[Lionessa]

NP. I did a search for it and have found it. Not sure why it doesn't show up in the list of programs....

 

[Lionessa]

C:\_OTL\MovedFiles\08112012_093900\C_FRST\Quarantine\services.exe Win64/Patched.B.Gen trojan deleted - quarantined
C:\_OTL\MovedFiles\08112012_093900\C_FRST\Quarantine\{a64728c8-f294-cf99-f7f9-b331203f51f8}\U\80000000.@ Win64/Sirefef.AL trojan cleaned by deleting - quarantined

 

[Broni]

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Do NOT post JavaRa log.

=========================================

We have one corrupted registry key affecting Windows updates.

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/

Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
Unzip the file.
You'll find several files inside.
Double click on bits.reg file and confirm the prompt.
Restart computer.
Post new FSS log.

 

[Lionessa]

I can see an entry called bits but it has no .reg extension. Or do I have to click on start_services?

 

[Broni]

You have extensions visibility disabled.

Open Windows Explorer, go Tools>Folder options>View tab and UN-check "Hide extensions for known file types">
Click OK.

 

[Lionessa]

Farbar Service Scanner Version: 06-08-2012
Ran by Debbie (administrator) on 11-08-2012 at 14:40:41
Running from "C:\Users\Debbie\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

 

[Broni]

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

13. Please, let me know, how your computer is doing.

 

[Lionessa]

Yahoo! Thank you so much! Here is the log from OTL.
All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Debbie
->Temp folder emptied: 1430119 bytes
->Temporary Internet Files folder emptied: 20708443 bytes
->Java cache emptied: 2027 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 646 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 2432 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 21.00 mb


[EMPTYFLASH]

User: All Users

User: Debbie
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: All Users

User: Debbie
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Public

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.56.0 log created on 08112012_152350
Files\Folders moved on Reboot...
C:\Users\Debbie\AppData\Local\Temp\Low\REG73F7.tmp moved successfully.
C:\Users\Debbie\AppData\Local\Temp\Low\REGF1BE.tmp moved successfully.
C:\Users\Debbie\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TUZP8GPO\AjaxHistoryFrame[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TUZP8GPO\LocalStorage[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TUZP8GPO\xmlProxy[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\PDMTJY3E\ads[8].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\PDMTJY3E\xmlProxy[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\GYEKR4BJ\default[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\FXN6XSQ1\Messenger[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\FXN6XSQ1\resourcespreload[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\FXN6XSQ1\RteFrame_16.4.9818.0808[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\FXN6XSQ1\xmlProxy[1].htm moved successfully.
C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
PendingFileRenameOperations files...
File C:\Users\Debbie\AppData\Local\Temp\Low\REG73F7.tmp not found!
File C:\Users\Debbie\AppData\Local\Temp\Low\REGF1BE.tmp not found!
File C:\Users\Debbie\AppData\Local\Temp\FXSAPIDebugLogFile.txt not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TUZP8GPO\AjaxHistoryFrame[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TUZP8GPO\LocalStorage[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TUZP8GPO\xmlProxy[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\PDMTJY3E\ads[8].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\PDMTJY3E\xmlProxy[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\GYEKR4BJ\default[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\FXN6XSQ1\Messenger[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\FXN6XSQ1\resourcespreload[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\FXN6XSQ1\RteFrame_16.4.9818.0808[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\FXN6XSQ1\xmlProxy[1].htm not found!
File C:\Users\Debbie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT not found!
Registry entries deleted on Reboot...

 

[Broni]

Way to go!!
Good luck and stay safe

 

[Lionessa]

Hi! I ran Windows Update and when the computer restarted, my desktop was blank except for the recycle bin. I got a message that said: c:\windows\system32\config\systemprofile\Desktop refers to a location that is unavailable.

I cannot find Internet Explorer and when I tried to open Google Chrome, message said: Your preferences can not be read. Some features may be unavailable and changes to preferences won't be saved. Then another box: Google Chrome cannot read & write to its data directory.

And I still cannot start Security Essentials.

Guess I need some more help.

 

[Broni]

You'll have reinstall MSE eventually but before you go there....

OTL created restore point about an hour ago.
Use it.

 

[Lionessa]

I managed to "find" explorer by opening up a program to link to Skype. And it's taken me to a set up screen for explorer, so at least I can now get back on the internet. I could not connect to Windows online help (I clicked on that to see if it would open up a browser window).

 

[Lionessa]

So shall I then just close this window to set up Explorer and instead just go to the restore point?

 

[Broni]

Go ahead with restore point.

 

[Lionessa]

Okay that is done.

 

[Lionessa]

There was another restore point - looks like created by Windows Update Critical, but I used the earlier one created by OTL.

 

[Broni]

OK.
If all back to normal start installing updates but 2-3 at a time so if something happens again you'll have a better idea where the culprit is.

 

[Lionessa]

Did them 1 at a time and all went fine. How bizarre!? Thanks again for all your help - you are awesome!(y)