Proplem with norton anti virus

[zlight]

Hi im Having proplems norton anti virus
Basicly when i try to open the program's it closes itself see it for a brief second the it disapears. Also when i try to go on to sym antec website they are auto maticly closed. As well as this the taskmanger process tab is blank. When i firt do ctrl alt dlt it show for a micro second then disapears. My internet conection also seems to have gone (having to use A lap top). This all happend within a space of 1 hour, im guessing it a virus. i had a look at some other theads mentioning avirus called lirva which sounds like the same proplem i have however i dowloaded a check for this and it came back negative. Is there any solootion to this proplem.
(only way i can download things is by using the laptop then transfering it to the pc,since the laptop on a 56k modem big downloads arnt realy a option)
My pc knowleage is poor at best so if im making no sense sorry
Has any one got a clue as to what i should do?.
Thx in advance

 

[RealBlackStuff]

Have a look here and follow the instructions:
https://www.techspot.com/vb/topic17297.html

 

[death]

Try the instructions that "realblackstuff" mentioned..........I would suggest you to get rid of "Norton Antivirus". As I have used Norton for couple of years and know that their products are nothing but problematic. I would recommend either "Anti-Vir" or "AVG" antivirus. Both are free and work like a charm....... Also, Do you have firewall on your computer. If not i would suggest you to get one. You can try Zone Alarm............it is free and works pretty good.

 

[zlight]

Thx for the info cwsherreder found the coolseach virus. However i cant load safe mood on my pc it was working before the proplem started but now when i try to load it it comes up with multi(0)disk(o)rdisk........ about 20-30 times then freezes. Also the coolseachkiller cant find the virus so i cant open hijackthis( auto close like norton)
Do you have to be in safe mood to get rid of cool seach. If so Does any one know how i can or do i need to reinstall windows

 

[RealBlackStuff]

You have to do everything in safe mode, follow the instructions EXACTLY.
Try renaming hijackthis.exe to something like "ballgame.exe", it might fool whatever trojan or virus you have.

 

[zlight]

Well thx for the info. However no matter what i do i can not get hijack this to start. tried changing its name folder names etc. I manged to get safe mode back after reintalling windows for a bit but now it ether comes up with Multi(0)disk........... or if just freezes. Im almost 100% certian i have the coolseach thing cwsheeder finds it and spybot/adware. is there anyway i can completly clear the harddrive to get rid of the virus. or will it just come back?.
Also ive copied some work i need onto a cd. will a virus checker with the lasted updates (McAffe) be able to spot the virus and block it?

 

[RealBlackStuff]

If your McAfee CD is bootable, run a full scan from the CD, even if the definitions are out of date. You may get lucky.

Going a step further, take the HD out and stick it as Slave in another PC. Do all the virus-scanning, Adaware, Spybot etc. from there. HJT would not work, because it is not running your (old misbehaving) system. But CWShredder might, if you direct it to the right drive.
I don't have that experience though, but you can't go much wrong.
Do NOT copy anything from that infected drive onto the test-system, you might infect that as well.

You can check that burned CD with any AV-program. If files are infected, it should find them.