Random BSOD Windows 7

Hello TechSpot.

I have been getting random BSOD for a while now.
I have updated all the drivers I know about and this hasn't fixed the problem.
The BSOD occurrences don't seem to follow any pattern....The screen goes blank and windows restarts...1st asking if I want to restart windows normally.

Please use simple language...I'm not the most savvy computer user.

Please find attached 7 minidump files.

System:-
Windows 7 Home Premium 64bit
Intel Core i5 CPU 750 @ 2.67 GHz
4.0GB RAM
ATI Radeon HD 5700 Series.
Kaspersky Internet security 2012

Thank you for any help provided.

Okay, it looks like Kaspersky is not behaving, and your computer doesn't like it... Remove Kaspersky and install Microsoft Security Essentials:
http://windows.microsoft.com/en-US/windows/products/security-essentials

Let us know if the BSOD's stop

Tmagic650...thank you for the prompt reply.

Glad to know the problem is software and not hardware.

I currently have two and a half months left on my licence...Do you think a roll-back to the 2011 version would solve the problem?

Edit: I have reported this problem to Kaspersky Tech support.....Will see if they can fix the problem...if not...then I will be switching to Microsoft Security Essentials.

3rd party antivirus programs often seem to interfere with Windows 7's firewall and Windows Defender. You can try rolling back to last years Kaspersky, but I would recommend removing it completely for test purposes. You can always reinstall it

I will test Microsoft Security Essentials....Will report back if this fixes the problem. I'll have to give it a month or so....as the interval has been as long as a month+ between crashes.

Just to add....I have Windows firewall and Windows Defender deactivated.

Tmagic650....Thanks again for helping me with this problem.

An update:-

Kaspersky support have replied....I sent them the minidump files along with a Get System info report. This is what they had to say.

Is there something from the minidump files I can send Kaspersky that will show them KIS is the cause?

Thanks

"I have Windows firewall and Windows Defender deactivated"

This is not good. Remove Kaspersky and try Microsoft Security Essentials because you are having trouble with BSOD's

After another BSOD yesterday...I installed Microsoft Security Essentials.

If possible can someone please check the latest minidump (attached) to see if Kaspersky was the culprit.

Tmagic650...thank you for all your help....it's appreciated.

You are not running Kaspersky and MSE at the same time are you? This last minidump is flagging an ATI video driver. Is Windows Firewall and Defender running now?

The crash happened while Kaspesky was still installed (MSE not installed)....I was updating the audio driver at the time of the crash...Via HD audio.

Windows firewall now running...Defender won't start while MSE is running.

Card:- ATI Radeon HD 5700 Series
I have the latest ATI driver installed but they act funny when PC starts. It seems to start fine...then after a few minutes the wee blue circle next to the pointing arrow starts flashing on and off...Then the ATI symbol (next to clock) disappears and then reappears after the blue circle stops flashing. Hope that makes sense.

"Windows firewall now running...Defender won't start while MSE is running"...
Yes, this is normal Did you get the ATI driver from here?:
http://support.amd.com/us/gpudownload/Pages/index.aspx

I did get it from your link.

I have now reverted back to Catalyst Control Center 11.8 from 12.2. The reason for this....Channel 4 HD (UK HD tv channel) won't play correctly in Windows media centre with any driver after 11.8. ATI know about this problem.

EDIT:- Just finished my 1st full scan with MSE...It found 2 problems:-

1. TrojanDownloader:Java/OpenStream.BF
2. Exploit:Java/CVE-2011-3544.CI

Both been removed by MSE.

I haven't any idea where I got these and don't know what they are...but they don't sound good.
I have the latest version of java installed Java 7 version 7 update 3

"I haven't any idea where I got these and don't know what they are...but they don't sound good"...

These nasties can come from anywhere Did you run MSE after it handled the files, to make sure the were gone? Run this temp file cleaner:
http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

Run it from the desktop

I have done another scan and MSE found nothing....thankfully it took half the time of the 1st scan.

I ran Temp File Cleaner and it deleted something like 140mb of stuff...had to reboot after it finished.

"had to reboot after it finished"...
That's normal. Is your PC running okay so far?

Yes...everything seems to be running fine.
It seems faster...web sites loading quicker...not sure if that's down to removing the bugs or the removal of Kaspersky or both.

Well good luck and come back if you need anything

Once again....Thank you for all your help.

I'll report back if I get another dreaded BSOD.

Good morning...I'm back a little sooner that I wanted.

Another BSOD this morning.

At the time of the crash I was doing a satellite transponder scan with Windows Media Centre....I was also streaming a video.

Screen went black and windows restarted.

TV Card:- TBS 8920 PCI DVB-S2/DVB-S HDTV card.

Please find minidump file attached.

Thank you for any help provided.

Edit: Just done a full scan with Malwarebytes (free version) and it found this:-

Registry Keys Detected: 1
HKCU\SOFTWARE\AdTools, Inc. (Adware.AdTools) -> Quarantined and deleted successfully.

Nothing else found.

Well HaggisUK,
It looks like your PC is still infected. It was probably infected with trojans from the start. Trojan viruses open a PC up to infection over and over again. I think you should move this over to the Virus and Malware Removal Forum. One other option is to format the hard drive and install Windows fresh using MSE from the start. The temp file cleaner is good too