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Sales People

By Daveskater
Aug 30, 2007
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  1. Jase123

    Jase123 Banned Posts: 1,122

    I know yes same here Daveskater, but they will do anything to make a profit. lol

    Thanks Daveskater, not too far behind, but aint really too fussed lol, as long as i'm helping people. :)

    Regards Jase :)
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    In my opinion, most sales people don`t have a clue about the products they sell.

    Unless of course it`s a specialist shop, where the standard of knowledge tends to be better.

    Regards Howard :)
  3. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,712

    Not a job for the faint hearted, though. Sometimes I feel sorry for them - they get paid on commission and are told to sell x many of the manager's deal of the day or get fired. No wonder they leap on any unsuspecting eejit who walks through the door.
  4. mailpup

    mailpup TS Special Forces Posts: 8,435   +218

    Laserdiscs! I still have all my laserdiscs.

    Sales is tough job. It's hard to imagine until you've done it yourself. Tangible goods are one thing but then try to imagine selling intangibles such as life insurance. Yes, selling life insurance is very difficult. Then try to imagine selling life insurance to college students. Now that's hard! (don't ask me how I know).
  5. Rik

    Rik Banned Posts: 4,985

    Here's another example. I was in pcworld with a friend and we had a good look at one of their pc's. A staff member came up to us, introduced himself as the sales manager and asked if he could help. My friend made out he was actually interested in the pc for a laugh. He was telling us about all the "super" specs of the machine when i asked what bios it had on it. He looked confused for a moment then said that it didn't have it. As you can imagine that was it, i replied "really, then how on earth does it start up then?". He replied with something along the lines of its all built in.

    I ended up going into its phoenix bios and showing him how to do it.


    How can anyone with a conscience sell a product they know nothing about??
  6. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    of course you tend to pay more for the value-added service in a specialty shop.
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Yes, that may well be true.

    Better to pay a bit more and have your problem solved, than get fobbed off with something you neither want nor need, which is just going to make it even more expensive. ;)

    Regards Howard :)
  8. Jase123

    Jase123 Banned Posts: 1,122

    To be honest, i would rather just buy my own parts, than have a pc world advisor tell me what get. lol

    Plus you'll have warranty on most the things you put in, so if a certain hardware fails then you can just replace it. :)

    Regards Jase :)
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Yeah, that`s ok if you know what you`re doing.

    But the people who don`t, tend to get bad advice from sales people who don`t have a clue. They end up buying something that`s not going to do the job they really wanted.

    Regards Howard :)
  10. Jase123

    Jase123 Banned Posts: 1,122

    Yes, i totally agree with you Howard.

    Well if they get advised to buy something, then i would recommend them posting here, and then one of us here could tell them if it is worth it and if it is going to improve there system.

    Regards Jase :)
  11. Daveskater

    Daveskater Banned Topic Starter Posts: 2,031

    made me chuckle that did ;)

    like howard said, most people just get told to buy something because the sales rep doesn't know what they're on about. how can they give advice on something when they can't tell northbridge from southbridge? ;)

    Jase's idea is a good one, it would save a lot of people money and the bother of having the wrong product or something unnecessary.

    i tend to stick to online shops unless i need to see stuff in person or need it faster :)
     
  12. N3051M

    N3051M TS Rookie Posts: 2,800

    ahh.. the dumb sales reps.. they bring back memories..

    although the same can be said for those whom try and unwittingly trick a sales rep thats very knowledgable in the inner workings of a pc.. they themselves get "schooled" in their own trickery..
  13. Daveskater

    Daveskater Banned Topic Starter Posts: 2,031

    that is true, if you asked a sales rep what bios a pc had and they gave you the right answer, you'd be like "oh... owned" haha ;)

    for the most part though, pc shop people don't have a clue, or very little of one
  14. Jase123

    Jase123 Banned Posts: 1,122

    I totally agree. There job is to sell the stock, they don't have to know everything about the stock they have.

    Regards Jase :)
  15. Daveskater

    Daveskater Banned Topic Starter Posts: 2,031

    i suppose it is true that they don't have to know everything about pc's but it would help if they had a basic knowledge

    you'd think that if a shop was going to get people to sell things like pc's you'd give them some sort of training so they can answer basic questions

    like rik said, the sales manager didn't think that a pc had bios. the sales manager should at least know that a pc comes with bios ;)
  16. Jase123

    Jase123 Banned Posts: 1,122

    Well that is frightening news. lol

    I think people should complain about this, because if they don't have a basic knowledge on computers, then whats the point in selling them.

    Regards Jase :)
  17. ravisunny2

    ravisunny2 TS Ambassador Posts: 2,057   +8

    Aren't Sales & Support two different departments ?

    It is undesirable for a sales guy to push you into buying something that you dont need. But that's his job (implicitly).
  18. Jase123

    Jase123 Banned Posts: 1,122

    Well thats the point. Sale advisor's take advantage of people who haven't got a very good knowledge on computers.

    But i think it's wrong.

    Regards Jase :)
  19. Daveskater

    Daveskater Banned Topic Starter Posts: 2,031

    that's exactly what they do and i think it's stupid really

    it's a bit like the blind leading the blind, how are you supposed to guide somebody into buying the right pc (or even just a half decent one) if you yourself probably just send emails every so often and are told what to sell this week/month/whatever?
  20. Jase123

    Jase123 Banned Posts: 1,122

    Exactly!

    You've hit the nail on the head Daveskater.

    I really think some company needs looking into this, because i think it's wrong.

    Say Pc World; They just get all the items and then sell it off. Ok some advisors in Pc World no the odd thing about computers, but not enough IMO.

    Regards Jase :)
  21. Daveskater

    Daveskater Banned Topic Starter Posts: 2,031

    it would be good if a company of some sort looked into this sort of thing but i'm not exactly sure what type of company it would be

    maybe a watchdog type company, someone that will get things sorted ;)

    i don't know if it's still on but i used to watch a program called watchdog on the bbc, i think they did things similar to what we want
  22. Jase123

    Jase123 Banned Posts: 1,122

    I don't know about them. Do a google search and see.

    It would be nice if they did, but i doubt it. lol

    Regards Jase :)
  23. Daveskater

    Daveskater Banned Topic Starter Posts: 2,031

    imagine though, if it was on tv "we've recently conducted a study on sales staff in high street electrical stores. we were prompted to this by a discussion on computer enthusiast website techspot"

    i think i'd go :grinthumb if that came on

    i just remembered, the comet adverts say that their staff are supposed to know about electrical stuff, and their thing "we live electricals" or whatever it is isn't very accurate from my experience

    edit: "Nicky Campbell, Julia Bradbury and Paul Heiney will be investigating your consumer complaints every Wednesday on BBC One at 8pm. If you have something you would like us to investigate, please contact us."
  24. Jase123

    Jase123 Banned Posts: 1,122

    :haha: :haha:

    That would be very good. It would also be good for Techspot.

    Comet IMHO are not very good. The slogan "We live electricals" as you say, is not very accurate. lol

    There is a number of stores, and they are all the same.

    Regards Jase :)
  25. Daveskater

    Daveskater Banned Topic Starter Posts: 2,031

    i clicked on the contact us link just to see what happened and it asks you to choose a subject

    i clicked computers and computing or something and it comes up with a form to fill in and a box to write your 'story' in as they call it

    i won't do it now because i have a headache and i'm going to go in a sec but i was wondering whether to fill it in :rolleyes:


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