Sales People

made me chuckle that did

like howard said, most people just get told to buy something because the sales rep doesn't know what they're on about. how can they give advice on something when they can't tell northbridge from southbridge?

Jase's idea is a good one, it would save a lot of people money and the bother of having the wrong product or something unnecessary.

i tend to stick to online shops unless i need to see stuff in person or need it faster

ahh.. the dumb sales reps.. they bring back memories..

although the same can be said for those whom try and unwittingly trick a sales rep thats very knowledgable in the inner workings of a pc.. they themselves get "schooled" in their own trickery..

that is true, if you asked a sales rep what bios a pc had and they gave you the right answer, you'd be like "oh... owned" haha

for the most part though, pc shop people don't have a clue, or very little of one

I totally agree. There job is to sell the stock, they don't have to know everything about the stock they have.

Regards Jase

i suppose it is true that they don't have to know everything about pc's but it would help if they had a basic knowledge

you'd think that if a shop was going to get people to sell things like pc's you'd give them some sort of training so they can answer basic questions

like rik said, the sales manager didn't think that a pc had bios. the sales manager should at least know that a pc comes with bios

Well that is frightening news. lol

I think people should complain about this, because if they don't have a basic knowledge on computers, then whats the point in selling them.

Regards Jase

Aren't Sales & Support two different departments ?

It is undesirable for a sales guy to push you into buying something that you dont need. But that's his job (implicitly).

Well thats the point. Sale advisor's take advantage of people who haven't got a very good knowledge on computers.

But i think it's wrong.

Regards Jase

that's exactly what they do and i think it's stupid really

it's a bit like the blind leading the blind, how are you supposed to guide somebody into buying the right pc (or even just a half decent one) if you yourself probably just send emails every so often and are told what to sell this week/month/whatever?

Exactly!

You've hit the nail on the head Daveskater.

I really think some company needs looking into this, because i think it's wrong.

Say Pc World; They just get all the items and then sell it off. Ok some advisors in Pc World no the odd thing about computers, but not enough IMO.

Regards Jase

it would be good if a company of some sort looked into this sort of thing but i'm not exactly sure what type of company it would be

maybe a watchdog type company, someone that will get things sorted

i don't know if it's still on but i used to watch a program called watchdog on the bbc, i think they did things similar to what we want

I don't know about them. Do a google search and see.

It would be nice if they did, but i doubt it. lol

Regards Jase

imagine though, if it was on tv "we've recently conducted a study on sales staff in high street electrical stores. we were prompted to this by a discussion on computer enthusiast website techspot"

i think i'd go :grinthumb if that came on

i just remembered, the comet adverts say that their staff are supposed to know about electrical stuff, and their thing "we live electricals" or whatever it is isn't very accurate from my experience

edit: "Nicky Campbell, Julia Bradbury and Paul Heiney will be investigating your consumer complaints every Wednesday on BBC One at 8pm. If you have something you would like us to investigate, please contact us."

:haha: :haha:

That would be very good. It would also be good for Techspot.

Comet IMHO are not very good. The slogan "We live electricals" as you say, is not very accurate. lol

There is a number of stores, and they are all the same.

Regards Jase

i clicked on the contact us link just to see what happened and it asks you to choose a subject

i clicked computers and computing or something and it comes up with a form to fill in and a box to write your 'story' in as they call it

i won't do it now because i have a headache and i'm going to go in a sec but i was wondering whether to fill it in :rolleyes:

I'll have a look at that now Daveskater mate. Could be very useful. lol

Sorry to hear you have an headache mate.

Have a good night sleep. lol

I have submitted my concern. lol

Hopefully they will investigate.

Regards Jase

apparently it helps if you have "copies of correspondence", photographs or videos so maybe someone should go in and ask a sales rep about a pc like rik did

cheers mate, hopefully it'll be gone in the morning

Yes, we need someone of here to get videos and that. Then we can do a full investigation. I am willing to go into Pc World, doing secret filming. lol

No worries mate.

Regards Jase

Sale Advisors!

Hello all,

There has been a thread on about Sale Advisors. We have had a good chat in that thread. (especially me and Daveskater)

So Daveskater kindly got a link to BBC Watchdog.
I Have now contacted them on about Sale Advisors, how they are not very knowledgeable on computers and other electronics goods. So people who don't have a good knowledge on computers ect... are being told to buy hardware/software that they don't need and will barely improve thier system.
So i want to put an end to this, and i believe all staff working at places like Pc World should go through short training before they are employed.

We need Secret filming from inside places like Pc world when they are giving someone advice. This would be very useful in getting noticed by Watchdog.

So if anyone wants to join me and Daveskater in the fight against sale advisors, then please post any suggestions into this thread.

Regards Jase

Couldn't this have stayed in the other thread? Not to be a thread nazi or anything.