BRANG....? Really.......? Silly Post Alert..! Brace yourselves...!
Ph30nIX said:
Funny you brang this up, I actually moved from Macdonald's in the food plaza to the Dicksmith Electronics I work at now for pretty much that exact reason. I wouldnt says its "easier", but considering I already have a fairly decent knowledge in that area it makes me feel more at home and more comfortable working, which I guess could be seen as easier.
Brang? Is that the future past pluperfect tense of "bringed"? Would the past progressive then be "branging"?
A salesman should know that the past tense of "bring" would be "brought", which after all is "bought", without the "r". "Bring" (the infinitive), should also be familiar, since it's "ring" with an "b" in front, as in, "Shall I ring that up for you"? This is known as a "presumptive close". To be sure, you could also use "should I bring that to the register for you"?
This thread is based on the premise that the salesman should pretty much be answer every question posed to them by the customer fairly, completely, and honestly. THAT'S NOT THEIR JOB. That's like saying, to get the truth you should mute the TV news, and believe all the commercials. In the public's perception, sales people, occupy the same social status (give or take a rung) that lawyers do.
Sometimes the quickest way to lose a sale is to swamp a customer with an overabundance of technical information. The buyer must suddenly change hats from consumer to technical analyst. He's now faced with multiple decisions and evaluations. No longer is it a simple yes or no.
Matching the customer to a product that fulfills his/her need isn't exactly doing them a favor, it's doing yourself a favor as well, since a satisfied customer means they'll keep what you sold them, and probably return to buy more. Juxtapose this with returns, repacking, and commission deductions for getting it wrong.
When you deal with acquiring a product that requires as much knowledge and research as a computer, it doesn't seem very prudent at all to simply throw yourself at the mercy of a big box retailer without doing a lot of homework.
As this thread progresses it seems that we all know more than any given sales staff. It's sort of circular logic that goes like this; I know more than him because the answer to that is "X" and he said it's "Y". A fair question here would be, why are you asking questions to which you already know the answer? I have several possible motives, which I'll withhold for the sake of brevity.
Once, (and if a person decides to transition to "enthusiast"), and joins a forum such as this, they will find a great many "salesmen" eager to assist in and suggest avenues of purchases. If you think that we're always right, and haven't been tainted by personal opinion and outside advertising, guess again. It may be as simple as should I buy an AMD or Intel CPU. Unless I walk a mile in your shoes, I can't really know now can I?
cosmos100 said:
Like others I haven't read all of the replys.
Why can't the sales staff be trained in the basics? It would take half a day to learn what a computer does.
I would think quite a bit longer than that if you factor in which computer does what in relation which computer doesn't.