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Discussion in 'Virus and Malware Removal' started by Aerbach, Sep 27, 2012.

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  1. Aerbach Newcomer, in training Posts: 18

    The log is attached;

    Attached Files:

    • OTL.Txt
      File size:
      123 KB
      Views:
      1
    Aerbach, Oct 3, 2012
    #21

  2. Jay Pfoutz Malware Helper Posts: 4,286   +49

    Please open OTL, copy the content below in the box and paste it to the Custom Scans/Fixes box in OTL:

    Then, hit Run Fix. When the fix log launches, please post that in your next reply.
    Jay Pfoutz, Oct 3, 2012
    #22

  3. Aerbach Newcomer, in training Posts: 18

    ========== OTL ==========
    64bit-Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{381FFDE8-2394-4F90-B10D-FC6124A40F8C} deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{381FFDE8-2394-4F90-B10D-FC6124A40F8C}\ not found.
    Starting removal of ActiveX control {8AD9C840-044E-11D1-B3E9-00805F499D93}
    64bit-Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ scheduled to be deleted on reboot.
    Unable to delete 64bit registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ .
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
    Unable to delete 64bit registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ .
    Registry key HKEY_USERS\S-1-5-21-3271330585-619059924-3069627241-1001\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
    Starting removal of ActiveX control {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}\ not found.
    Starting removal of ActiveX control {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
    Starting removal of ActiveX control {8AD9C840-044E-11D1-B3E9-00805F499D93}
    Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ scheduled to be deleted on reboot.
    Unable to delete registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ .
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
    Unable to delete registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ .
    Starting removal of ActiveX control {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}\ not found.
    Starting removal of ActiveX control {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
    ========== FILES ==========
    C:\Windows\Installer\{d96ce672-8178-7d6b-c681-96dfb17650d5}\U folder moved successfully.
    C:\Windows\Installer\{d96ce672-8178-7d6b-c681-96dfb17650d5}\L folder moved successfully.
    C:\Windows\Installer\{d96ce672-8178-7d6b-c681-96dfb17650d5} folder moved successfully.
    C:\Windows\assembly\Desktop.ini moved successfully.

    OTL by OldTimer - Version 3.2.70.1 log created on 10032012_112132

    Files\Folders moved on Reboot...

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
    64bit-Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ scheduled to be deleted on reboot.
    Unable to delete 64bit registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ .
    Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ scheduled to be deleted on reboot.
    Unable to delete registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ .
    Aerbach, Oct 3, 2012
    #23

  4. Aerbach Newcomer, in training Posts: 18

    MMhhh... bad news. I cannot start Microsoft Office any more. When I start my computer, Windows launches the installer but then it fails, like if it was trying to reinstall Office but could not find all the components it needs. Any suggestion?
    Aerbach, Oct 3, 2012
    #24

  5. Aerbach Newcomer, in training Posts: 18

    Let me be more precise: if I open any Office application, the installer launches and fails. If I open Explorer, the control panel, or tries to open a folder, Windows displays an error.
    Aerbach, Oct 3, 2012
    #25

  6. Jay Pfoutz Malware Helper Posts: 4,286   +49

    ComboFix just updated. Delete old copy of ComboFix, download new one, run a new scan, and post log.
    Jay Pfoutz, Oct 3, 2012
    #26
     

  7. Aerbach Newcomer, in training Posts: 18

    It is attached. By the way, I lost internet access!

    Attached Files:

    Aerbach, Oct 3, 2012
    #27

  8. Jay Pfoutz Malware Helper Posts: 4,286   +49

    Jay Pfoutz, Oct 3, 2012
    #28

  9. Aerbach Newcomer, in training Posts: 18

    No change at all. Office still does not work, no internet connection.
    Aerbach, Oct 4, 2012
    #29

  10. Jay Pfoutz Malware Helper Posts: 4,286   +49

    Please open OTL, click Quick Scan and post back log(s).
    Jay Pfoutz, Oct 4, 2012
    #30

  11. Aerbach Newcomer, in training Posts: 18

    Hi,
    sorry for not replying earlier, my computer was down with no internet access. I quickly needed Office to work again so I asked some IT guy to have a look. Although I'm not 100 % sure he managed to fix everything, internet and Office work again. I'll let you know if things collapse in the coming days. Many thanks for your help.
    Aerbach, Oct 8, 2012
    #31

  12. Jay Pfoutz Malware Helper Posts: 4,286   +49

    You're welcome! I'll mark this topic inactive, just let me know as soon as possible.
    Jay Pfoutz, Oct 8, 2012
    #32
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