TechSpot

Sirefef.r sirefef.ah << MSE alert << auto reboot

Inactive
By smshun
Aug 4, 2012
  1. Hi, I'm new here for the help of the subject problem causing continuos auto-reboot of my PC.

    Like the others, my PC first infected with the Live Security Platinum.
    And I thought I removed, because after reboot Live Security Platinum were not there anymore.
    Then MSE is not functioning, I reinstall it.
    After reinstall, the "sirefef.r sirefef.ah" MSE warning pop-up. Same as the others, the windows is showing "will restart in 1 minute". The restart loop then keep running.....

    I searched in google and found some other memebers have solved the problem with step-by-step help from moderator here. I hope I could solve my problem here too.

    Attached are the files I ran the FRST [FRST.txt and search.txt] with the infected PC.

    Looking forward to a solution for my case. Thank you!

    Attached Files:

  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hello, and welcome to TechSpot.


    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    Information
    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

    FRST Fixlist

    Please run the following:

    Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt

    NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

    Now, please enter System Recovery Options then select Command Prompt.

    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

    Now restart, let it boot normally and tell me how it went.
  3. smshun

    smshun TS Rookie Topic Starter

    Fix according to the instruction and reboot.
    fixlog attached
    After 1st reboot, the "will restart in 1minute" no longer appeared.

    However, I found windows update and the MSE update are not working

    The reason it shows like "Windows update are not able to check for update, because that service is not running. You may need to restart the computer". This is under my translation because my windows 7 is Chinese language version.

    Please let me know what to do next.

    Thanks!

    Attached Files:

  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    It's normal behavior for Windows Update and Firewall, and other settings to be odd after this infection.

    • Download RogueKiller and save it on your desktop.
    • Quit all programs
    • Start RogueKiller.exe.
    • Wait until Prescan has finished ...
    • Click on Scan
    [​IMG]

    • Wait for the end of the scan.
    • The report has been created on the desktop.
    • Click on the Delete button.
    [​IMG]

    • The report has been created on the desktop.
    • Next click on the ShortcutsFix

      [​IMG]
    • The report has been created on the desktop.
    Please post:

    All RKreport.txt text files located on your desktop.
  5. smshun

    smshun TS Rookie Topic Starter

    Rogue Killer run.
    reports attached

    Attached Files:

  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    ComboFix

    Please download ComboFix[​IMG] by sUBs
    From BleepingComputer.com

    Please save the file to your Desktop, but rename it first to svchost.exe

    Important information about ComboFix

    Before the download:
    • Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
    • It is important to rename ComboFix before the download.
    • Please do not rename ComboFix to other names, but only the one indicated.
    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on svchost.exe & follow the prompts.
    • It will attempt to install the Recovery Console:
    • When ComboFix finishes, it will produce a report for you.
    • Please post the "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.
  7. smshun

    smshun TS Rookie Topic Starter

    combofix.txt attached

    Attached Files:

  8. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    ComboFix Script

    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Open notepad and copy/paste the text in the codebox below into it:
    • Save this as CFScript.txt, in the same location as ComboFix.exe

      [​IMG]
    • Referring to the picture above, drag CFScript into ComboFix.exe
    • When finished, it shall produce a log for you at C:\ComboFix.txt
    • Please post the contents of the log in your next reply.
  9. smshun

    smshun TS Rookie Topic Starter

    I drag the script file to combofix and it ran.
    attached is a new combofix.txt
    If this is not the correct file, please let me know more detail of find the correct one.

    Attached Files:

  10. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install
    • Click Start
    • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, you may close the window
    • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
    • Copy and paste that log as a reply to this topic
  11. smshun

    smshun TS Rookie Topic Starter

     
  12. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death
  13. smshun

    smshun TS Rookie Topic Starter

    Hi, thanks for the assistance to solve my issue.
    I checked no abnormal symtom running with my PC or those you mentioned above.
    The only problem now in front of me is the error on windows update, it is not possible to download updates. It comeswith error code 80246008

    Could you help me to solve this (last problem I hope)?

    Thanks in advance!
  14. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

  15. smshun

    smshun TS Rookie Topic Starter

    Follow the tutorial does not help me.
    I checked the error 80246008 on MS website and found the problem may relates to BITS
    And I checked my windows service, BITS was missing!
    Then I google and find someone's solution infected sirefef also and BITS disabled too.
    I re-add the BITS with the registry editor.
    After reboot, I can perform the windows update!

    Thank for your valuable time to help me, DragonMasterJay!

    Do you think I still need more checking with my system?
    Which antivirus/ security client you woul recommend me to use?
    IT seems like the MSE is not strong enough to defend the trojans.
  16. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    We'll clean up and finish here, and then I will give you some recommendations.

    Clean up System Restore

    Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

    To manually create a new Restore Point
    • Go to Control Panel and select System and Maintenance
    • Select System
    • On the left select Advance System Settings and accept the warning if you get one
    • Select System Protection Tab
    • Select Create at the bottom
    • Type in a name I.e. Clean
    • Select Create
    Now we can purge the infected ones
    • Go back to the System and Maintenance page
    • Select Performance Information and Tools
    • On the left select Open Disk Cleanup
    • Select Files from all users and accept the warning if you get one
    • In the drop down box select your main drive I.e. C
    • For a few moments the system will make some calculations:
      [​IMG]
    • Select the More Options tab
      [​IMG]
    • In the System Restore and Shadow Backups select Clean up
      [​IMG]
    • Select Delete on the pop up
    • Select OK
    • Select Delete

    Run OTC to remove our tools

    To remove all of the tools we used and the files and folders they created, please do the following:
    Please download OTC.exe by OldTimer:
    • Save it to your Desktop.
    • Double click OTC.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    Purge old temporary files

    Download CCleaner Slim and save it to your Desktop - Alternate download link

    When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
    Follow the prompts to install the program.

    * Double-click the CCleaner shortcut on the desktop to start the program.
    * Click on the Options block on the left, then choose Cookies.
    * Under Cookies to Delete, highlight any cookies you would like to retain permanently
    * Click the right arrow > to move them to the Cookies to Keep window.
    * Go into Options > Advanced & uncheck Only delete files in Windows Temp folders older than 48 hours
    * Click Cleaner on the left then Run Cleaner on the right to run the program.
    * Important: Make sure that ALL browser windows are closed before selecting Run Cleaner

    Caution: Only use the Registry feature if you are very familiar with the registry.
    Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.

    Security Check

    Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    Tell me in your next reply, if you have completed these tasks:
    • Cleaned System Restore
    • Ran OTC
    • Ran CCleaner
    • Ran Security Check
    Also, let me know how your computer is running, and don't forget to post the contents of the Security Check log.
  17. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hello. Are you still with us?

    Your thread has been marked as "Inactive" because of your lack of reply. Please let us know how your computer is running, or if you want to continue in this topic.

    Thanks.


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