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[Solved] Problem laptop

Discussion in 'Virus and Malware Removal' started by Biolund, Aug 1, 2010.

Page 2 of 2

  1. Broni Malware Annihilator Posts: 39,425   +177

    Very possible. Let's see, if you can do it, when we're done...
    Broni, Aug 6, 2010
    #21

  2. Biolund Newcomer, in training Posts: 32

    Here is the Kaspersky log. It looks like it is clean:

    --------------------------------------------------------------------------------
    KASPERSKY ONLINE SCANNER 7.0: scan report
    Saturday, August 7, 2010
    Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit (build 6000)
    Kaspersky Online Scanner version: 7.0.26.13
    Last database update: Friday, August 06, 2010 18:25:52
    Records in database: 4135745
    --------------------------------------------------------------------------------

    Scan settings:
    scan using the following database: extended
    Scan archives: yes
    Scan e-mail databases: yes

    Scan area - My Computer:
    C:\
    D:\
    E:\

    Scan statistics:
    Objects scanned: 157654
    Threats found: 0
    Infected objects found: 0
    Suspicious objects found: 0
    Scan duration: 03:28:20

    No threats found. Scanned area is clean.

    Selected area has been scanned.
    Biolund, Aug 7, 2010
    #22

  3. Biolund Newcomer, in training Posts: 32

    Windows update is still not cooperating. Also found out that the computer does not even have service pack 1. I downloaded SP1 and attempted to manually install it without any luck. The install was stopped almost immediately with the message:

    An internal error occurred while installing the service pack
    Error code 0x80073712. See
    http://go.microsoft.com/fwlink/?LinkId=101139 for details
    Biolund, Aug 7, 2010
    #23

  4. Broni Malware Annihilator Posts: 39,425   +177

    Let's run last steps first...

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    =========================================================================

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current (skip this one).

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.

    =================================================================

    Now...

    Try here: http://support.microsoft.com/kb/971058
    If the above doesn't work, try this: http://support.microsoft.com/kb/931712/
    Do NOT use Method 2: Perform a system restore under any circumstances.
    Broni, Aug 7, 2010
    #24

  5. Biolund Newcomer, in training Posts: 32

    Broni - THANK YOU for cleaning my computer!!!. I am still working on the update issue. Have tried step 1 without success. Will try step 2 and report back.
    Biolund, Aug 9, 2010
    #25

  6. Broni Malware Annihilator Posts: 39,425   +177

    Keep me posted :)
    Broni, Aug 9, 2010
    #26
     

  7. Broni Malware Annihilator Posts: 39,425   +177

    The issue seems to be resolved.
    Broni, Aug 15, 2010
    #27
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