This forum helped me out tremendously recently (Broni helped me with another computer of mine). I am hoping you can take a crack at this one. My wife's laptop has been acting up for a long time and it recently refused to install coral draw. Today I tried to update windows without luck and I can see that most updates the last year has failed. I ran Malwarebytes', which was installed and it did not find anything, but I noticed that there was a file in quarantine with the name "Hijack.StartMenu". I began doing the 8-step preliminary removal instructions, but did not get very far. I was unable to unstall an antivirus program. I did the temporary file cleaner succesfully. The GMER froze my computer after 1 hour and on the next try I got "the blue screen of death". Please help me with this one!