TechSpot

Sony laptop crashes about once a day.

Inactive
By Mdcastle
Apr 7, 2013
  1. I have a Sony Laptop about a year old running Windows 7. I've been having two issues, first of all is about once a day I'll go back to it and try to wake it up only to find it's crashed and I'm getting the "start windows in safe mode screen". Second, I tried Google Chrome and that made things highly unstable, I could only browse for a couple of minutes without getting a BSOD.

    I can't upload dump files. I can see them on my PC, but the uploader just doesn't see them to select even in Admin mode, but I ran Whocrashed and got some information:

    POWER? RELATED CRASHES:

    On Sun 4/7/2013 2:04:47 AM GMT your computer crashedcrash dump file: C:\Windows\Minidump\040613-22760-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x75C40)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8007A56060, 0xFFFFF800048053D8, 0xFFFFFA800AAE21D0)
    Error: DRIVER_POWER_STATE_FAILURE

    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System

    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


    On Sun 4/7/2013 2:04:47 AM GMT your computer crashedcrash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module:
    ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8007A56060, 0xFFFFF800048053D8, 0xFFFFFA800AAE21D0)
    Error: DRIVER_POWER_STATE_FAILURE

    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


    On Thu 4/4/2013 7:16:32 PM GMT your computer crashedcrash dump file: C:\Windows\Minidump\040413-24008-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75C40)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8007B1FA10, 0xFFFFF80000B9C3D8, 0xFFFFFA800DF40C60)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


    CHROME? CRASHES

    On Tue 4/2/2013 1:40:23 PM GMT your computer crashedcrash dump file: C:\Windows\Minidump\040213-29874-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x75C40)
    Bugcheck code: 0xA (0xDC, 0x2, 0x1, 0xFFFFF80002F02E45)
    Error: IRQL_NOT_LESS_OR_EQUAL

    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System

    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    On Tue 4/2/2013 1:37:01 PM GMT your computer crashedcrash dump file: C:\Windows\Minidump\040213-22651-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x75C40)
    Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80002EA926B, 0x0, 0x7EFA0000)
    Error: KMODE_EXCEPTION_NOT_HANDLED

    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System

    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


    I have been having issues with a Rikvm Trojan. Norton Power Eraser claims that it fixes it, but it keeps coming back somehow.

    Thanks for any help.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,063   +169

  3. mailpup

    mailpup TS Special Forces Posts: 8,506   +238

    Moving to the VM forum.
     
  4. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
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