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[Solved] Started with PC Performance and Stability Report

Discussion in 'Virus and Malware Removal' started by wimhof, Jun 1, 2011.

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  1. wimhof Newcomer, in training

    est scan

    Here's the estscan (familial obligation didn't let me finish it last night). Next post will be after i do the other things you mentioned. As for those 2 files in the 'RECOVER' directory, I can delete those if you want. That folder was from quite some time ago when I used a different laptop to recover somone's hdd. That laptop eventually died so I transferred the contents to this pc.


    C:\Documents and Settings\William\Desktop\current laptop-03-07\RECOVER\aow_greatstuff\Boson-ChechPoint-Test-3.22.zip a variant of Win32/Packed.PECrypt32.A application
    C:\Documents and Settings\William\Desktop\current laptop-03-07\RECOVER\aow_greatstuff\Boson-CheckPoint-Test-3.22.zip a variant of Win32/Packed.PECrypt32.A application
    C:\WINDOWS\system32\235.js JS/TrojanDownloader.Agent.NWG trojan
    wimhof, Jun 4, 2011
    #41

  2. wimhof Newcomer, in training

    additional steps

    Ok, 2 java items removed.
    Acrobat Reader removed.
    Foxit - in the house. although it does add an ASK searchbar to toolbar (didn't give me an option to say no for that).

    additional notes:

    when opening Start -> My Computer... HP Smart Print tries to install (I cancel for now).
    opening firefox tries to connect to zfsearch (I usually hit the 'X' to stop this).

    questions:

    Is it ok to have Super Anti-spyware running and Avast? my guess is yes since one is AV and one is anti-spyware.

    Firefox opens an addon - extentions box. Avast web rep, download status bar (something i like normally), ask foxit pdf creator toolbar (guess I could get rid of this), Java console (3 of them) 6.0.23, 6.0.24, 6.0.25. Get rid of any of these?

    I have some other items to address (probably fallout from the initial issues) which I will describe later once we're done with the heavy lifting (mainly getting some of the things back to the way they were i.e. Susan desktop).
    wimhof, Jun 4, 2011
    #42

  3. Broni Malware Annihilator

    That's up to you. I can see, you have HP Smart Web Printing 4.5 listed in Add\Remove.

    .
    May be some of your addons. Let's try something...
    Please download GooredFix from one of the locations below and save it to your Desktop
    Download Mirror #1
    Download Mirror #2
    • Ensure all Firefox windows are closed.
    • To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
    • When prompted to run the scan, click Yes.
    • GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).

    Yes.

    I need your description to be little bit better. I'm not sure, if I understand everything.
    Broni, Jun 4, 2011
    #43

  4. wimhof Newcomer, in training

    gooredfix log

    Here's gorefix...

    GooredFix by jpshortstuff (03.07.10.1)
    Log created at 12:53 on 04/06/2011 (William)
    Firefox version 3.6.17 (en-US)

    ========== GooredScan ==========

    Deleting HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\\{21201D69-1BE3-4161-A1EC-D41CC09914B6} -> Success!
    Deleting C:\Documents and Settings\Susan\Local Settings\Application Data\{21201D69-1BE3-4161-A1EC-D41CC09914B6} -> Success!

    ========== GooredLog ==========

    C:\Program Files\Mozilla Firefox\extensions\
    {972ce4c6-7e08-4474-a285-3208198ce6fd} [14:37 09/11/2010]
    {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} [13:11 11/01/2011]
    {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} [11:09 10/03/2011]
    {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} [02:30 03/06/2011]

    C:\Documents and Settings\William\Application Data\Mozilla\Firefox\Profiles\nxeo0ufa.default\extensions\
    toolbar@ask.com [12:00 04/06/2011]
    {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389} [10:47 12/03/2011]

    [HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
    "{20a82645-c095-46ed-80e3-08825760534b}"="c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [15:53 06/03/2009]
    "wrc@avast.com"="C:\Program Files\AVAST Software\Avast\WebRep\FF" [03:39 03/06/2011]

    -=E.O.F=-



    Ah, sorry about the short one on the FF. I opened Firefox and it opened a box in which it is looking to update addon/extentions. The selectable items were titled:

    Avast Web Rep
    Download Status Bar
    ASK Foxit PDF Creator toolbar
    Java Console 6.0.23
    Java Console 6.0.24
    Java Console 6.0.25

    the options are to either find an update or remove for each item.
    wimhof, Jun 4, 2011
    #44

  5. Broni Malware Annihilator

    I see. Yes, always allow updates for add-ons.

    Now, GooredFix found and removed some crap.
    How is:
    Broni, Jun 4, 2011
    #45

  6. wimhof Newcomer, in training

    Fire fox so far is looking better - thanks.

    updates ... ok. My concern was over so many (well, 3) Java Consoles. My assumption would be to remove the older and just keep the latest.
    wimhof, Jun 4, 2011
    #46

  7. Broni Malware Annihilator

    That's true.
    You should keep only the latest one, Java Console 6.0.25.

    In any case...

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
    Broni, Jun 4, 2011
    #47

  8. wimhof Newcomer, in training

    otl-llast

    Here's the latest OTL run. I'll start the clean-up process next. Once again, thanks for the work provided to get this pc back to clean.

    Next up will be trying to get the Susan user back to normal. Let me know if that's something you can help with or not.

    thanks



    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 66016 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Susan
    ->Temp folder emptied: 8128 bytes
    ->Temporary Internet Files folder emptied: 3816625 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 42754357 bytes
    ->Flash cache emptied: 2187 bytes

    User: Tracy
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: William
    ->Temp folder emptied: 1170514 bytes
    ->Temporary Internet Files folder emptied: 608127 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 72721396 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 1322 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 90964 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 116.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Default User

    User: LocalService

    User: NetworkService

    User: Susan
    ->Flash cache emptied: 0 bytes

    User: Tracy
    ->Flash cache emptied: 0 bytes

    User: William
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.23.0 log created on 06042011_133916

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
    wimhof, Jun 4, 2011
    #48

  9. Broni Malware Annihilator

    You're welcome :)

    No issues?

    What's wrong there?
    Broni, Jun 4, 2011
    #49

  10. wimhof Newcomer, in training

    I'd better take a step back.

    First for the user William.

    1. Start->All Programs-> brings up a list of program name/folder/pointers. Usually when you mouse over it either points to the programs to run, or shows the next level down. Mine show first level only and then (Empty). i.e. Administrative tools shows - empty; Super Anti-Spyware-> empty; Real -> Real Player -> (Empty). So in essence, all of the shortcuts that eventually pointed to a target are gone. Meaning useless currently. Can that be restored or will I be doing a lot of manual additions?

    Now for Susan, I believe that whatever was here (virus/infection) did something a bit more insidious. I log into her account and get to what 'appears' to be a desktop. The start button is there, some icons to the right of programs running (like Avast). The quick launch icons are not there nor are any icons on the desktop. I right click the desktop and nothing. It is not a real desktop. However, I can see all of the items under c:\documents and settings\Susan\Desktop. If I try to copy/move one of these items to the perceived desktop, it will not work.
    wimhof, Jun 4, 2011
    #50

  11. Broni Malware Annihilator

    1. Unfortunately, since we cleaned temporary folders already, you'll have to restore those shortcuts manually.

    ...posting this in two parts, as the board doesn't allow me to post more than 6 images...

    You can restore the defaults for the Start Menu, Accessories and Administrative Tools as follows:

    For any other missing program shortcuts you will probably need to reinstall the application or manually create new shortcuts.

    To manually recreate "All Programs" entries, follow these steps...

    • Download App Paths
    • Double click on AppPaths.exe to run the program.
    • Keep the program open.

    In this example I'll recreate an entry for Avast antivirus program.
    • Go Start>All Programs.
    • Right click on Avast entry, click "Properties".

    [IMG]
    NOTE. Make sure, you right click on Avast program, NOT on Avast folder.

    • You'll see this window:

    [IMG]

    Due to the damage caused by the infection, you'll find "Target" box empty.

    • Go back to AppPaths window and find Avast entry.
    • Right click on Avast line, click "Edit".
    • A pop-up window will open:

    [IMG]

    • Highlight everything in "Path" box, right click on it, click "Copy"
    • Go back to Avast "Properties" window, right click inside "Target" box, click "Paste".
    • IMPORTANT! Add quotation marks at the beginning of the path and at the end
    • Click OK and you're done.

    [IMG]


    In case, program's link shows as (empty):

    [IMG]
    Broni, Jun 4, 2011
    #51

  12. Broni Malware Annihilator

    • Open Windows Explorer, navigate to Avast folder in Program Files
    • Right click on Avast ".exe" file, click "Create shortcut":

    [IMG]

    • Copy that shortcut, go back to Start menu.
    • Right click on avast!Free Antivirus, click "Paste".
    • You'll see Avast shortcut recreated replacing (empty) entry.

    Alternatively....
    ...you paste that shortcut in:
    (XP) - C:\Documents and Settings\All Users\Start Menu\Programs\Avast
    (Vista/7) - C:\Program Data\Start Menu\Programs\Avast


    2. Probably, the quickest way to get her going would be to create new profile.
    Broni, Jun 4, 2011
    #52

  13. wimhof Newcomer, in training

    Thanks again. I'll get working on the 'shortcuts'. And then go find out about creating a new profile, migrating stuff, etc for Susan (do you happen to have a rec on a useful site for this process or just google it?).

    almost forgot, I assume that once a new profile is created, remove the older one?
    wimhof, Jun 4, 2011
    #53

  14. Broni Malware Annihilator

    Broni, Jun 4, 2011
    #54

  15. wimhof Newcomer, in training

    And I believe this is the final Thanks. Try and have a good weekend.
    wimhof, Jun 4, 2011
    #55

  16. Broni Malware Annihilator

    Way to go!! [IMG]
    Good luck and stay safe :)
    Broni, Jun 4, 2011
    #56
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