Good day. Received a call from the wife on 5/28 asking about some sort of pop-up regarding PC Performance and Stability report. Told her to close it out but apparently things got worse. A few days later I got home to see what this issue(s) were; we have 3 users on the same Windows XP (Dell E-510) - William (Has admin rights), Susan and Tracy (both did not have admin rights until I found Susan with them). The issues: Tracy - blank desktop (black backgruond only), same with Susan. William however was 'dulled' icons. Checked the properties and saw that all were hidden and read only. Corrected that for what I thought was all 3 users however, Susan's had a twist. Her entire Desktop was redirected (or hijacked?) resulting in the current working space not able to accept a file move to, right click mouse (does nothing), just a start Menu and a a few icons on the bottom. However, under My Documents, bingo, there is everything. So, I have run AVG, MalWare Bytes, Super Anti Spyware and each run seemed to get a few more 'flagged items'. Been through a while of 'start in safe mode' and run the differing Anti-Virus but her desktop remains the same. Tried to run Avast from a cd in which the system would just keep killing it (my guess, mr. virus hanging around). Attempted a couple of system restores over the past 2 days but to no avail. Just no apparent happenings after telling it 'Next' (done them before a long time ago and it seemed odd when the system was not progressing after 40 min or so). So I came here and have gone through the pre-post guide and am left with the confusion of, do I post my logs now or later? Thanks in advance for the assistance. One odd note when going through the guide, when I went to disable AVG I ran across the ID protection allowed list. It showed 2 items: c:\documents and settings\all users\application data\ITBAMGQSLSQQG.EXE and (same path) ..\22339356.exe. Haven't killed those yet in case something is needed to be seen. Perhaps I read too literally on the reply/post of logs; logs to follow.