Stuck on virus removal guide

By Muliki
Feb 23, 2010
  1. Im stuck on step 3 of the virus removal guide. I cant find any of the programs to disable because they arent on my tray. Im in safe mode right now which probably disables them being there.
  2. Broni

    Broni Malware Annihilator Posts: 52,799   +343

  3. Muliki

    Muliki TS Rookie Topic Starter

    thats using settings from a previous date right? If so i tried it and it didnt work
  4. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    What exactly happens, when you try?
  5. Muliki

    Muliki TS Rookie Topic Starter

    the same thing happens, it loads up to the windows xp splash screen and a quick blue screen flashes and the computer just resets
  6. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Download program listed below on working computer and move it to bad computer using USB flash drive....

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
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