System check virus? IE being redirected randomly

Inactive
By cricket04
Mar 29, 2012
  1. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    Whichever will work.
  2. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    Neither Safe mode or Safemode with networking will work.

    Other choices:

    Enable Boot Logging
    Inable low-resolution video (640X480)
    Last known Good Configuration (Advanced)
    Directory services Restore Mode
    Debugging Mode
    Disable automatic restart on system failure
    Disable Driver Signature Enforcement


    Any suggestions??

    FYI This is a new dell Inspiron laptop that I bought @ January, not a lot of files on it that I can't do without.
  3. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    Please Boot to the System Recovery Options
    If you have Windows 7 installation disc, just insert a DVD to the drive, restart computer and it should load automatically (option two presented in the article).
    It's possible also that your computer has a pre-installed recovery partition instead - in such a case use a method one (by pressing F8 before Windows starts loading)...
    NOTE. If none of the above apply you can create System Repair Disc (link in "Option two") and boot from it.

    On the System Recovery Options menu you will get the following options:

    • Startup Repair
    • System Restore
    • Windows Complete PC Restore
    • Windows Memory Diagnostic Tool
    • Command Prompt

    Choose Command Prompt
    You should see X:\SOURCES>...

    Execute the following commands in bold.
    Press Enter after every one of them.

    bootrec /fixmbr (<--- there is a "space" after "bootrec")

    bootrec /fixboot (<--- there is a "space" after "bootrec")

    exit

    Restart computer.

    Attempt to boot normally.
  4. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    Still won't Boot Normally
  5. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    Did both command execute successfully?

    Did you try safe mode?
  6. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    Yes, both commands executed successfully.

    Safe mode and Normally both give me the Windows error recovery screen:

    Launch Startup Repair(recommended)
    Start Windows Normally
  7. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    Startup repair has diagnostic and repair details

    here's what it says:

    Startup Repair diagnosis and repair log
    Number of repair attempts: 7

    Session details

    System Disk= \Device\Harddisk0
    Windows directory = C:\Windows
    AutoChk Run = 1

    Test Performed:

    there are a large number of test performed all with an Error code = 0X0

    however at the bottom of the list it says:

    Root cause found:
    Unknown Bugcheck: Bugcheck 109. Parameters = 0xa3a039d895bef559, 0xb3b7465ee83d2e7f, 0xfffff80000bc25cc, 0x1

    Thanks and sorry I didn't see this repair details earlier.
  8. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    I went back into the advanced system Recovery option and choose recovery tool with command prompt again and noticed a diffence. You said the command prompt would be X:\SOURCES>...



    Microsoft Windows [Version 6.1.7600]

    X:\windows\system32>


    Sorry for overlooking this diffence the first time : (
  9. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    Let's see, if we can look at your computer booting from an external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps here
    • Your system should now display a REATOGO-X-PE desktop.
    • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
    • Double-click on the OTLPE icon.
    • When asked Do you wish to load the remote registry, select Yes
    • When asked Do you wish to load remote user profile(s) for scanning, select Yes
    • Ensure the box Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start.
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\OTL.txt
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.
  10. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    I booted with the cd and when it reached the end of booting the cd I get blue sceen with this message:

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

    Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

    Technical information:

    *** STOP: 0x0000007B (0xF78DA528, 0xC0000034, 0x00000000, 0x00000000)




    Thanks again for all your help
  11. Broni

    Broni Malware Annihilator Posts: 45,279   +243

  12. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    Boot order I have is
    1. usb
    2.cd/dvd
    3.harddrive
    can't recall the other orders

    Tried to boot from the usb and I get this black screen message:

    Remove disks or other media.
    Press any key to restart
  13. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    See if you can boot another working computer from that USB flash drive.
     
  14. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    Does it matter what os the other computer is running??
  15. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    It doesn't....
  16. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    my other computer doesn't have the option to boot from usb.

    I've found the Repair disc i created when i first bought this laptop. Should I try booting up with it??
  17. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    Yes you can try to boot bad computer from it and see if it'll boot.
    Don't use it though as it'll erase all data.
  18. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    Black screen shows Windows is loading files....

    Then it finishes and I get the System Recovery Options box with select a keyboard input method drop down box and next/cancel option
  19. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    I'm not sure what to think at this moment.
    Possibly we're dealing with something more than just infection.

    We can't boot the computer from any external source.

    Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287
    Make sure, you select tool, which is appropriate for the brand of your hard drive.
    Depending on the program, it'll create bootable floppy, or bootable CD.
    If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

    NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.
  20. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    I loaded the "DRIVERS AND UTILITIES" disc that came with the laptop and it has diagnostic tool for testing memory or system.

    Should i test the system, couldn't hurt i guess??
  21. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    I'm not sure what kind of system check it does.
    Since it's just a check give it a shot.

    We're trying to establish if anything will run from CD drive.
  22. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    The diagnostic utility was running for awhile scanning harddrive and i just got this error message:

    Error Code 0F00:065D
    Msg: DISK - DST Self-test Read error

    The given error code and message can be used by Technical Support to help diagnose the problem.
    Do you want to continue testing?

    Yes/ No/ Retry
  23. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    This doesn't sound good.

    Go ahead with my reply #44 (creating hard drive diagnostic disk).
  24. cricket04

    cricket04 Newcomer, in training Topic Starter Posts: 33

    I don't know which file to download since I don't know which harddrive is in my laptop and I'm not comfortable with opening it up since it's still under warrant.

    As I mentioned earlier I don't have much on this laptop that I don't mind losing. Would it hurt at this time to try the built in "Startup Repair" ???


    Thanks again for all your hard work
  25. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    If you want to reinstall Windows that would be the easiest solution.

    Your laptop should have recovery partition, which should take care of it.

    What computer brand is it?


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