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System files integrity check and repair error 0x45d, possible virus

Discussion in 'Virus and Malware Removal' started by JeffreyG, Mar 14, 2013.

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  1. JeffreyG Newcomer, in training Posts: 62

    If the hard drive is failing or may still be infected, should I take it out and make it a slave in another computer to run antiviral scans? The computer is under warranty still, do I contact HP for a replacement? Also should I consider trying to re install windows?
  2. Broni Malware Annihilator Posts: 39,349   +175

    If you had some serious infection it'd show in your last FRST log.
    There is none.

    If you have some important data on that drive I'd suggest slaving it and backup your data first.
    Then run hard drive diagnostic.
    If it fails you surely have to call HP.
    Just to let you know that when I bought my previous desktop (also HP) the hard drive failed after 6 weeks. It happens.
  3. JeffreyG Newcomer, in training Posts: 62

    I just cant believe its the hard drive since its been perfectly fine until the virus prevented me from booting. Are there any programs to use to scan the computer that can bypass my issues. Can anything run from a prompt or be bootable? Since so many functions seem to be stuck I have to believe it has something ot do with the virus and malware on the computer? Your thoughts
  4. JeffreyG Newcomer, in training Posts: 62

    I will have to burn and run the diagnostic tomorrow since I am out of blank discs at home. I have everything I need I think on my carbonite backup. I will slave it and check. I will run the diagnostic. will that log tell you if the drive is still viable or in its way out? I guess I am ok with frying it and reinstalling windows. I that is the quickest solution
  5. JeffreyG Newcomer, in training Posts: 62

    Besides the computer is booting up consistantly without a problem now. Just slow to function
  6. Broni Malware Annihilator Posts: 39,349   +175

    Slow booting + "error 0x45d", as I said run HDD diagnostic.
    That's the very first thing to check.
     
  7. JeffreyG Newcomer, in training Posts: 62

    The program creates a bootable floppy but I dont own one. Should it be created on a usb drive?
  8. JeffreyG Newcomer, in training Posts: 62

    I realize that maybe I wasnt clear initially. I noticed the error after running system repair at the end of the log. It did not appear on the screen as an error. I only found that message looking for a reason code. I am very confused because I can start he computer totally normally now but there are functions that cannot be launched such as the task manager. There are some things that are not working because I have no internet support and they are trying to launch autoupdates.
    I tried to create a bootable cd with the WD software but it does not allow me to. I am not sure what step to take now. Please advise. Thanks.
  9. JeffreyG Newcomer, in training Posts: 62

    To give you an update, I have the computer running and am currently running the western digital diagnostic test with the computer in safe mode. I can run things in safe mode but still have some functions and apps that dont . I will post the log of the scan as soon as it completes. I am going to try and run malware bytes and dss when this completes in safe mode if possible. or try with networking to get on the internet to update. Thank you again for your help. I get the sense that I have a hidden virus since I had run a recent malware bytes scan as well as symantec endpoint in the background and only had the problem when I shut the computer down the other night and its the first shut down in a couple of days.
  10. JeffreyG Newcomer, in training Posts: 62

    Quick test failed with a message that said too many bad sectors. could not get the report because I had no internet connection. I can run it again but assume this means the drive is fried? please advise. Thank you.
  11. JeffreyG Newcomer, in training Posts: 62

    Spoke to HP and they are replacing the drive. any suggestions to save data or just restore from my carbonite backup? I believe I have everything in the cloud that I need
  12. JeffreyG Newcomer, in training Posts: 62

    Thank you again for all your help. I am getting an external drive reader to confirm I have everything and will be sending it back to HP. What do you recommend in order to erase all of my data on a corrupt drive. Will it take a formatting? Do I need to format it as a primary or should it be done as a slave when it is external? I very much appreciate all your help and I am sorry I doubted you about the virus.
  13. Broni Malware Annihilator Posts: 39,349   +175

    No need to apologize. Your computer WAS infected but in some weird coincidence you also developed HDD issue.
    I doubt HP will spy on your data but you can surely slave your drive and format it.